Manager Customer Service

Alicia Brown

Retail & Administrative Professional

Jacksonville, FL

**********@*****.*** - 904-***-****

Retail professional with work experience in various industries within the management capacity for more than

15 years.

WORK EXPERIENCE

Business Account Coordinator & Manager

A&A Valet and Cleaning Services - Jacksonville, FL - January 2011 to Present

Negotiate & manage new accounts, supervise a staff of 8 employees, handle all administrative & payroll duties,

employee & client relation issues, train all staff, etc.

Medical Records Analyst, Retail & Warehouse Supervisor

RANDSTAD OF NORTH AMERICA - Lithia Springs, GA - August 1996 to August 2011

Warehouse Associate, Medical Records Analyst, HR Assistant, Marketing Coordinator, Office Manager,

Customer Service Rep, Assistant Buyer, Bank Teller, Account Executive, Inventory Control Specialist &

Executive Assistant

Worked with Fortune 500 companies within diverse corporate office environment on long term assignments.

Business Owner / Independent Contractor

ANNZ TAGZ DESIGNZ - Douglasville, GA - February 2001 to November 2010

Full Time, Home-based business since Nov 2001)

Fashion Designer for men & women apparel for special occasions, runway shows & photo/print sessions.

Restaurant Manager

WAFFLE HOUSE, INC - Norcross, GA - 2009 to 2010

Assistant Store Manager

KMART / SEARS HOLDING CO - Chicago, IL - August 2007 to June 2009

Hardlines Dept, Cusotmer Serrvie Dept, and Lay-A-Way Dept Managers.

Store Manager

DOLLAR GENERAL CORP - Goodlettsville, TN - 2006 to 2007

P&L responsibility, Inventory control and maintenance, scheduling and payroll budget, employee and vendor

relations, general store maintenance, handled all administrative and human resources duties, etc

EDUCATION

Masters of Science in Human Resources Management

DeVry University / Keller Graduate School of Management - Jacksonville, FL

2013 to 2014

Notary Public Certificationof Georgia - 2009 in Notary Public of Georgia

State of Georgia - Douglasville, GA

January 2009 to January 2013

ServSafe Certification for Restaurant Managers - 2009 in Restaurant Managers

Certification

Waffle House University, Inc - Norcross, GA

2009 to 2013

Bachelor of Fine Arts in Marketing and Fashion Design

American Intercontinental University-Buckhead (AIU) - Atlanta, GA

January 1992 to January 1995

SKILLS

Windows XP ● MS Office Suite 98/00/02 ● Lotus Notes ● MS Internet Explorer/Outlook

ADDITIONAL INFORMATION

TECHNICAL SKILLS

● Windows XP ● MS Office Suite 98/00/02 ● Lotus Notes ● MS Internet Explorer/Outlook

● Care Manager Pro ● Adobe Acrobat ● ISO 9001 / Auditor ● SBT Accounting/Inventory

● BANN Inventory Systems ● PeopleSoft ● QuickBooks ● ADP Payroll

● Millennium PBX Telecommunications Administrator ● Lotus Notes Database Administrator

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