Project Manager Customer Service

KEVIN L MANN Primary Phone: 763-***-****

***** **** ***** * ***** Mobile: 763-***-****

Grove MN 55311 acb7kx@r.postjobfree.com

w w w .linkedin.c om/pub/kev in- mann/38/714/376/

US

ACCOUNT MANAGER

OBJECTIVE Account Management P osition within the Twin Cities market.

TARGET JOB De sire d Job Type : Account Manager Posit ion

De sire d Sta tus: Full-Time

Sa la ry: $75,000/Yr, / Negotiable

Site Loca tion: Twin Cities

De scription of my pe rfe ct job:

Customer relationship building is my favorite part of my career. Helping my

customer meet budget and meet or improve on quality goals on a project while

maintaining or exceeding the profit expectations is very rewarding. I am a self

starter and manage my work flow with support tools such as Outlook

and other Microsoft Office tools. Customer satisfaction is key to success and

growth. The ideal company would have an emphasis on Cust omer satisfaction,

quality with superior products and services.

Da te of Ava ila bility: NEGOTIABLE

TARGET COMPANY Compa ny Si ze : Mid to Large

Ca te gory: Manufact uring

De scription of my idea l compa ny:

W ell established service supplier or manufacturer with a realization t hat customer

satisfaction is essential to growth. A company that promotes from within and has a

even mix of a family style atmosphere with professional work environment where I

can utilize my customer service experience along wit h relationship building skills &

manufacturing knowledge to expand cust omer base and increase customer

confidence.

TARGET LOCATIONS Tw in Citie s W estern Suburbs

Northern Suburbs

W ORK STATUS US I am authorized to work in this country for any

employer.

EXPERIENCE 9/2002 – Present Dalsin Industries BLOOMINGTON MN

SR. ACCOUNT MANAGER / ESTIMATOR

Establish Customer Contacts, Develop estimating, quoting & communication

strategies to help differentiate from competit ion.

Establish new customers and manager to achieve long term relationships.

Manage all aspects of customer's concerns, problems and changing needs t o

build relationship and offer additional services.

7/2002 – 9/2012 Lake Air Metals MINNEAPOLIS MN

SR. ACCOUNT MANAGER / SALES ENGINEER / ESTI MATOR

Establish Customer contacts. Analyze projects and work with customer t o

help design for manufacturability. Quote projects while creating W ork Metod

and BOM. Conduct Order Review Board activities to ensure product flow and

realistic build sc hedule.

3/1998 –6/2002 FEC OUTSOURCE MINNEAPOLIS MN

PROJECT MANAGER/INSIDE SALES

Establish Customer contacts. Analyze projects and work with customer t o

help design for manufacturability. Quote projects while creating W ork Metod

and BOM. Conduct Order Review Board activities to ensure product flow and

realistic build sc hedule.

10/1995 - 1/1999 FOOD ENGINEERING PLYMOUTH MN.

CORP.

SHEET METAL LEAD - 2ND SHI FT

Set up and operate Key Equipment in Custom Sheetmetal Shop. Instruct and

Supervise workers on production schedule and quality expectations.

EDUCATION 3/1995 NORTH HENNEPIN US-MN-BROOKLYN

COMM. COLL. PARK

Voca tiona l

PRE CALCULUS, CALCULUS

SKILLS Skill Na me Skill Le ve l La st Use d Ex pe rie nce

MANUFACTURING, Expert Currently used 13 years

PROCESSES

MICROSOFT Intermediate Currently used 13 years

OFFICE

W INTEGRATE Intermediate Currently used 8 years

M1 Intermediate Currently used 2 years

REFERENCES Ala n Mill e r Lake Air Metals CUSTOMER

(retired) SERVICE

MANAGER

Phone Numbe r: 612-***-****

Ema il Addre ss:

Re fe re nce Type : Profess ional

KENT KRINGLUND Hegman Machinery OUTSIDE SALES

Phone Numbe r: 920-***-****

Ema il Addre ss: KENTKRINGLUND@CHARTER. NET

Re fe re nce Type : Profess ional

STEVEN EBERLEIN Lake Air Metals, Boker’s Inc, Ret ired

Phone Numbe r: 575-***-****

Ema il Addre ss: Steven Eberlein@linkedin

Re fe re nce Type :

Profess ional

ADDI TI ONAL My current position is in a very competitive, precision sheet metal

I NFORMATI ON manufacturing market. I have real world experience, with the high press ure,

fast paced medium size manufacturing job shop.

W ith travel within MN visiting customers, my people skills have helped me t o

be able to establish trust between the customers and my employer.

Continuous conversations with the customer or (customer engineering team)

to constantly improve their products or find/create methods to lower the cost

result in higher profit margins for both the customer and my employer. This

continuous improvement has kept many projects from going the common

route of overseas manufacturing.

I have doubled our business to with our (now) #1 customer in the medical field.

It has taken dedication, trust, learning of their product and knowledge of our

business and manufacturing techniques to achieve this goal.

I believe that customer trust, communication and the ability to continually

increase the customer’s bottom line margins is a necessity in this very tight

manufacturing segment.

I have 25 years of manufacturing experience with a variety of work conditions

ranging from proto-type to high volume production, from building custom

machinery to the simple brackets. I have been an Class “A” or Set -Up

operator on all key machinery in the fabrication shop (emphasizing on

forming) with welding & inspection experience also. I have been a Lead person

of several employees which has enabled me to be practical and effective as a

project manager. I have good people skills as well as a high level of production

knowledge which give customers confidence that their project will be high

quality and on time.

Contact this candidate