Quality Control Manager

Jason Buss

*** **** **., *********, ** ***** 417-***-****

********@*****.***

Objectives

Searching for a new position where my analytical problem solving skills and strong work ethic can enhance

overall company performance.

Experience

Date of Employment : 2008 to 2014

R&R Solutions

Gravette, AR

DOT Compliance Administrator, Safety Manager, Asset Manager

Developed and automated DOT processes

Authored/Created all training programs

Developed and implemented Inventory Management procedures

Created project documentation to support field operations to meet customer standards.

Set minimum compliance standards for asset tracking, safety, and DOT

Experience

Date of Employment : 2003 - 2008

NCR Corporation

Bentonville, AR

Remote Resolve Team, Rollout Team - RSS/ASIC Project Admin, Account Team Support

Worked with the customer to lower cost and improve point of sale availability

Team Lead for technical support for multi-million dollar scanner upgrade

Surveyed customer to ensure quality control of services rendered and escalating any outstanding

concerns

Lead Key Metric focus in reducing both the total count and aged trouble tickets

Remote support and setup of customer hardware/software.

Experience

Date of Employment : 1999 - 2003

Polymer Group Incorporated

Rogers, AR

Assistant Operator, Fiber Thrower, Donut Packer

Ensured line was running smoothly and properly and tested for quality control

Filled numerous hoppers with shredded polymer

Packaged finished product as it came off the assembly line

Professional Education

1

Jason Buss

243 Buss Ln., Pineville, MO 64856 417-***-****

********@*****.***

C.E.R.T Certified

OSHA Compliance and Workplace Safety

DOT Compliance Help Seminar

NCR University Courses Completed:

Code of Conduct Years 2006, 2007, 2008

Sig Sigma Introduction

The Call Center Industry

Turn Difficult Caller into Delighted Customers

Handle Calls with Confidence and Professionalism

InfoDesk: Knowledge Domain Owner

Memory, Motherboards, and Processors

System Resources and Installing and Configuring IDE and SCSI Devices

Identifying, Adding, and Removing System Components

Diagnosing and Troubleshooting

Basic Networking

Enhancing Your Listening Skills

The Basics of Listening

Achievements

Developed and standardized procedures for asset tracking, DOT compliance, and workplace safety.

Created a standardized, process driven, intuitive log auditing program in excel with interface to MS

Mappoint

Reduced insurance claims 87% within 1 year through company-wide analysis and implementation of

standardized processes, training, and accountability

Lead R&R Solutions through a DOT comprehensive compliance review (audit) with no penalties

assessed

Created Excel spreadsheet that makes multiple incident searches in Remedy much easier and more

efficient (reduced labor by 6 FTE)

Aided various departments in being more efficient through advanced excel formulas, macros, and user

forms

Provided the Remote Resolve and Bentonville Wal-Mart Help Desk with more than 15,000 Remote

Resolves

Created multiple remedy macros aiding the entire help desk in efficiency

Aided analysts in being more efficient through setting up hot buttons in Citrix

Academic Education

Dates of Attendance : 1995 To 1999

Bentonville High School Bentonville, AR

2

Jason Buss

243 Buss Ln., Pineville, MO 64856 417-***-****

********@*****.***

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