Customer Service Sales
Resume:
James A. K. Burgess
acb7ej@r.postjobfree.com
Career Goal
Obtain a respective career by making a significant contribution to the success of any company
utilizing my professional & organizational expertise.
Summary of Qualifications
• Over 32 yrs. in large volume warehouse experience.
• Ability to create rapport quickly and maintain positive business relationships with clients and
staff, demonstrating dedication to a high standard of customer service.
• Special handling requirement experience. Safety conscious.
• Experience managing inventory and coordination of orders and deliveries, with ability to
priorities conflicting demands.
• Experience logistics and truck fleet operations.
• Extensive experience and knowledge utilizing forklifts, material handling equipment in
common areas and to include industrial rough terrain.
• Microsoft Word, Microsoft Excel, Microsoft Outlook and AS400 system.
Employment History
8/2009 - 10/2013
Warehouse Specialist Lead
BAE Systems, Schofield
Maintenance Supply Warehouse
Provide supervision to 8 person crew.
Responsible for all stock locations and maintain at 100% accuracy rate. Perform a monthly 100%
inventory of warehouse supplies.
Successfully maintaining a 100% accuracy rate on delivery to both internal and/or external
customers. Delivered work orders promptly.
Managing and overseeing the operation of the warehouse. Continually adapted as needed to meet
or exceed the highest of standards with performance and quality control.
Responsible for the development and implementation of the best functional warehouse.
Maintained the supply storage locations as well as an easy flowing staging area.
Responsible for necessary annual and periodic safety training requirements specified by OSHA
standards for all warehouse personnel.
Ability to maximize both inventory and quality control to include safety monitors.
Maintained all warehouse equipment machinery and tools to ensure safe and working conditions.
Scheduling of entire delivery and/or pick up of materials.
James A. K. Burgess
acb7ej@r.postjobfree.com
3/2009 - 8/2009
Warehouse Specialist
8/2008 - 3/2009
Material Handler
BAE Systems, Schofield
Maintenance Supply Warehouse
• Responsible for shipping and receiving of material.
• Knowledge and oversight of hazmat material handling.
• Pick up and deliver of materials, utilizing a 5 ton truck in a safe and timely manner.
• Accountability of warehouse inventory.
• Maintain stability of warehouse growth and to meet the needs of daily operations.
• Scheduling turn in material and walk through acquisition.
2006 – 2008
Kalu - Fuller Glass Co
Warehouse Manager
• Provide supervision to 4 staff.
• Responsible for receiving/distribution of all inbound freight.
• Direct oversight of inventory of tools and equipment; to include allocation for any tools,
equipment and supplies imperative to job sites or warehouse.
• Schedule maintenance/repairs for all company vehicles tools and equipment.
• Maintain purchase order log for glass vendors.
• Loading and offloading of containers on and off site.
• Schedule deliveries/pickup for customers to include all shop orders.
• Responsible for scheduling trainings and required certifications for warehouse personnel for
all job related duties.
• Coordinating with project managers and lead foreman with project needs for multiple job
sites.
• Continually developed strong business relationships with customers and all company
vendors.
2005 – 2006
Safway Services Inc
Branch Swing Stage Supervisor
• Responsible for in-house sales and rental.
• Overseeing the entire swing stage inventory and the upkeep of equipment lost, stolen or
damaged.
• Ensured excellence in customer service with a goal to meet/exceed 99% customer
satisfaction.
• Maintained an excellent working relationship with customers and their staff .
• Support for sales representatives and managers.
• Supervision of warehouse delivery personnel, to include tech supervisor and technicians.
James A. K. Burgess
acb7ej@r.postjobfree.com
• Sustain adequate safe equipment rentals/sales inventory for supply and to meet customer
demands.
• Maintain/Repair all salvageable damaged equipment.
• Monthly reports: Swing stage, scrap value and valuations report.
• Daily data entry.
• Responsible for the acquisition of all tools, equipment, and office supplies.
• Manage inter office correspondence for all incoming mail between branches for all
departments on a consistent daily basis.
• Dispatch all deliveries/returns on a timely manner.
• Schedule/maintain all branch vehicles to include machinery equipment.
• Maintained a safe work place environment and performed housekeeping duties as needed.
• Filled in as needed to completed orders while personnel are out on delivery and returns.
2003 – 2005
Safway Services Inc
Operations Manager
• Responsible for the flow of operational needs and demands.
• Continually attended professional training with in-house/outsource for operations supervisor
and personnel to ensure safe work environment practices.
• Develop policies & procedures, administer guidelines, and monitor best practices.
• Manage with direct over sight for multi million dollar scaffold equipment rental and sales
inventory.
• Track and monitor lost damaged and stolen equipment through the AS400 system along with
the accounting department and corporate auditors.
• Adhere to and maintain all company approved standards.
• Responsible for internal sales orders.
• Provide sales representative support.
• Responsible for yearly inventory for two branches successfully within a company standard of
15% margin working with the company auditor.
• Responsible for necessary recruiting and training procedures for newly appointed personnel.
• Ordering all equipment from in-house supply warehouses across the country.
• Responsible for communication efforts within the corporate system of various departments
with time lines and guide lines in a timely manner.
• Consistently coordinated with project managers for timely transitions to upcoming job start
ups, adjustments as needed to meet the needs of the customer.
• Ensuring all needs are met for a smooth operation and a good company morale by
meeting/problem solving with all department managers.
2001 – 2003
Safway Services Inc. Kapolei, Hawaii
Yard Supervisor
• Responsible for accuracy of all orders incoming/out going.
James A. K. Burgess
acb7ej@r.postjobfree.com
• Responsible for delivery of outstanding customer service.
• Managed and completed a wide range of maintenance and repairs of all scaffolding
equipment.
• Ensured delivery/pick up of rental and/or sales orders in a timely manner.
• Upkeep of all company vehicles.
• Conducted good housekeeping.
• Responsible for annual equipment inventory.
• Responsible for safety, safe operations of machinery and/or equipment.
• Successfully completed/certified "Train the trainer" forklift program with the GCA.
• Trained warehouse personnel to perform all functions of their work related duties in a safe
and professional manner.
• Kept accurate account of ongoing inventory needs of supply/demand for future work order
needs assessment.
• Assisted Operations Manager with ongoing needs assessment within the scaffolding industry.
• Continually supported all sales representatives with special work order requests.
1994 – 2001
Atlas Sales Co
Warehouse Supervisor
• Provide supervision to 6 warehouse personnel including temporary services.
• Manage and correspond between three branch location to allocate rental and sale equipment.
• Responsible for scheduling, dispatching delivery, and returned equipment for two locations
for multiple job sites of standard, and heavy duty scaffold equipment.
• Repair all salvageable equipment.
• Prepare damage equipment report to assess charges to customer for lost and or damaged
equipment.
• Schedule maintenance/repair for all company fleet vehicles.
• Ensure adequate inventory for supply and demand to maintain the customer support in the
scaffolding industry.
• Continually trained a steady change of employees on a consistent basis.
• Shipping/receiving freight to all outer islands.
• Schedule receiving containers and/or unloading of equipment material.
1990 – 1994
Atlas Sales Co., Honolulu, HI
Warehouse Driver
• Delivery/pick up of rental scaffold equipment
• Customer service
• Operated Tractor trailer
• Operated Flat bed 10 speed road ranger
1987- 1990
Reynolds Aluminum Recycling
Driver
James A. K. Burgess
acb7ej@r.postjobfree.com
• Spot 40’ Container at all company location island wide
• Load/unload containers on dock
• Process incoming aluminum in plant
• Acting Purchasing Agent
1981- 1987
Brewer Chemical Company
Liquid Suspension Plant Operator/Driver
• Manufacture liquid suspended fertilizer
• Deliver peroxide tanker to waste/water treatment plants
• Deliver Sulfuric acid tanker to power plants
• Operated tractor combination tankers and trailer
• Operated Michigan front end bucket loader
• Boiler tender
• Iron plant operator
1977- 1981
C Brewer and Company
Utility clerk
• Mailroom distribution
• Supplies stocking
• Shipping and receiving
Education
High School Diploma: General Studies
Aiea, Hawaii
Other Interest
Graphics design with cosign summa plotter cutter
Sandblasting and carved glass etching
Professional musician, Music selection: Hawaiian, Jazz and Contemporary
Simple carpentry and landscaping
References provided upon request.
Contact this candidate