Customer Service Administrative Assistant

Amy Jeanne T. Pangelinan

**** **** ***** ***** ***. M12, San Antonio, Texas 78229-5453

Mobile: 210-***-****

Email: acb7de@r.postjobfree.com

EMPLOYMENT HISTORY

Texas Air National Guard 12/13/2012 - Present

Personnelist

149th Fighter Wing

107 Hensley St., Suite 2

JBSA, Lackland, Texas 782**-*****

Perform personnel activities and functions, including personnel action requests; source documents; unit,

field, and master personnel records; and Commander's Support Staff (CSS) tasks. Interview and classify

airmen and officers. Advise on career progression. Update military personnel data system (PDS) records.

Manage Air Force retention programs, assists military personnel in making career decisions, and advises

on benefit programs. Ensure compliance with personnel policies, directives, and procedures.

Ross Dress For Less 03/2012 - Present

Retail Associate

11745 IH-10 West Suite 730, San Antonio, Texas 78230

Supervisor: Sharon Coronado, Store Manager, 210-***-****, may be contacted.

Operate cash register, assist customers with purchases and return of merchandise, organize

merchandise on sales floor and maintain appearance of customer service area.

Personal Finance Center - Dededo Center 10/11/2011 to 12/30/2011

Loan Representative

973 South Marine Corps Dr., Tamuning, Guam 96913

Supervisor: John Benito, 671-***-****, may be contacted.

Process loan applications for all types of consumer, mortgage and commercial loans. Involved in all

aspects of loan interviewing, underwriting and loan disbursements. Make recommendations on disposition

of loan request that are consistenet with established lending policy of company. Interview walk-in

applicants, provide assistance in properly completing application forms, and answer basic questions with

regard to loan products, rates and terms. Conduct perliminary review of loan and correspond with

applicant in person or via telephone to resolve any questions or concerns about application. Follow-up for

any missing information required to complete application package. Contact credit bureaus, employers,

landlords, creditors, and personal references in order to verify information disclosed in application.

Analyze loan application and determine credit worthiness of applicants, based on adherence to

company's loan policies and procedures. Make recommendation based on analysis. Conduct collateral

inspection when necessary to assess value and condition of loan collateral. Notifies customers by

telephone or in person of loan approval or declination of loan request. Handle loan disbursements, clears

loan file and forwards documents and loan folders to Loan Servicing area. Provide assistance in

answering telephones, photocopy, sending and receiving fax and general office routine. Assist department

staff in efficiently and effectively processing the various activities involved in credit granting. Cross-sell

other products and services provided by Personal Finance Center.

Government of Guam - Guam Visitors Bureau 2/1999 to 6/3/2011

Community Development Officer

401 Pale San Vitores Road, Tumon, Guam 96913

Supervisor: Joann Camacho, 671-***-****/79, may be contacted.

Develop and implement programs or projects that have relevance to the mission to the Bureau and goals

and objectives of the committee. Arrange committee and planning meetings. Follow up on actions taken

by each committee and or Board of Directors. Review & evaluate grant applications to ensure eligibility

under grant guidelines. Present relevant findings to Management and Committee for recommendation to

the Board of Directors for final approval. Provide support services to grant applicants, monitor and audit

reports to ensure maximum usage of grant funds.

Prepare correspondences, transcribe minutes of meetings, reports & information materials as required.

Manage annual budget of $500K - $750K, prepare documents to support budget, prepare request for

proposals and purchase orders; process payment to vendors and maintain various account ledgers.

Provide assistance to walk-in customers and email correspondents.

Assist with coordination of special promotions both locally and overseas; prepare collateral material &

cultural props, make travel arrangements, prepare required travel documents, and procure and maintain

record of VIP gift items and sports supplies & material. Attend seminars, conferences and workshops and

represent the Bureau at planning meetings within the Government of Guam and Member Organizations.

Provide internship programs and opportunities for work experience in partnership with the Guam

Community College Tourism & Hospitality Programs. Conduct interviews, prepare work schedule,

quarterly evaluation forms, and letter of recommendations and adhere to Child Labor Laws. Serve as

Guam Liaison Officer for the annual Asian-Pacific Children's Convention in Fukuoka, Japan. Coordinate

travel, communicate with event organizers and disseminate appropriate information to delegates conduct

meetings, arrange courtesy visits and prepare delegation with required uniform, costumes and supplies

for departure. Provide management with weekly activity reports. Insure compliance to establish laws,

policies and related administrative guidelines as well as procurement policies, inventory of equipment and

travel policies. Attend overseas promotions in Asia and the United States as required.

Prepare annual budget and supporting documents justifying request. Confer with agency head and or

committee in achieving the fullest utilization of local programs or projects. Participates and assists in both

local and overseas promotions and serves as liaison for the Bureau with various departments and

community organizations in addressing Guam's sports tourism industry and signature events. Supervise

and evaluate Administrative Assistant.

Government of Guam - Guam Visitors Bureau 1/1997 to 2/1999

Administrative Assistant

401 Pale San Vitores Road, Tumon, Guam 96913

Supervisor: Theresa Cruz-Paulino, 671-***-****/79, may be contacted.

Serve as Secretary to the Deputy General Manager. Prepare correspondences, arrange meetings &

transcribe meeting minutes as required. Prepare request for quotations and purchase orders; process

payments to vendors and maintain account ledger. Maintain record of VIP gift items and sports supplies &

material.

Attend meetings within the Government of Guam and Member Organizations. Assist in preparing related

human resources documentation. Arrange interview for new hires, schedule orientation and make

necessary arrangements for new employees. Insure compliance to establish laws, policies and related

administrative guidelines as well as procurement policies, inventory of equipment and travel policies.

Government of Guam - Guam Visitors Bureau 4/25/1994 - 1/1997

Clerk Typist III/Front Office Receptionist

401 Pale San Vitores Road, Tumon, Guam 96913

Supervisor: Michael Carlson, 671-***-****/79, may be contacted.

Serve as receptionist for the bureau. Receive incoming calls, respond to airmail inquiries as well as

inquiries received via telephone or fax transmittal. Prepare packets of general information for distribution

to interested travelers to Guam. Maintain appearance of front office reception area & lobby front.

Inventory collateral material and promotional videos. Assist incoming visitors with any inquiries or

requests for promotional material.

Bank of Guam – Yigo Branch 11/1992 to 4/1994

Customer Service Representative IV

P.O. Box BW, Agana, Guam 96932

Supervisor: Ben Estano, 671-***-****, may be contacted.

Assist customers with paying and or receiving transactions. Perform light clerical work. Assist in the

processing of new accounts and consumer loans. Prepare and balance daily general ledger. Conduct

daily cash count and assist GM with monthly vault cash count. Procure supplies and cash for next

business workday.

Army & Air Force Exchange Services 8/1990 to 7/1993

General Office Clerk / Sales Associate

Bldg. 24016, Andersen Air Force Base, Yigo, Guam 96929

Supervisor: Mrs. Imbuido, 671-***-****, may be contacted.

Receive incoming and outgoing mail and telephone calls. Assist Store Manager and Sales team with

preparation of memorandums and other miscellaneous correspondences. Review & analyze employment

applications, conduct interviews and make selection of new employees. Prepare work schedule,

employee evaluation forms and makes recommendations for improvements on work performance.

Implements stock control and security procedures, and maintain appropriate records. Operate

computerized cash register to conduct sales transactions, handles cash and makes change as required.

Prepare routine daily reports such as sales, accounts receivable/payable, orders and credit card receipts.

Receive and display merchandise and or equipment to ensure stock levels and displays are in

accordance with established policies and procedures. Perform general floor maintenance and

housekeeping; monitor and maintain condition and safekeeping of merchandise. Oversee the processing

of routine returns and buybacks, as appropriate; coordinates the return and replacements of defective

merchandise. Prepare cash register reconciliation and miscellaneous routine reports. Identifies and

resolves discrepancies in invoices and orders. Inspects equipment and facilitates to ensure customer and

employee safety. Train and supervise student and or temporary employees in day-to-day customer

service activities.

Education

Guam Community College

June 1990

High School Diploma

Job Related Training

Public Service Workshop, May 1995; Microsoft Word, May 1995; Microsoft Excel, May 1995; Cultural

Diversity, January 1995.

Training, Certificates, Awards, Etc.

FEMA Disaster Recovery 1193 Guam, December 1997; Central Planning Committee Member,

Department of Public Health & Social Services, 1997; FEMA Equal rights/Sexual Harassment Awareness,

January 1998; Guam Big Summer Festival 1998 Campaign, October 1998; Governor’s Award of

Excellence, Program of the Year – Guam Big Summer Festival; Governor’s Employee Recognition

Program, Excel 2001 – 13th Guam Micronesia Island Fair; Governor’s Employee Recognition Program,

Excel 2001 – Department of the Year; Task Force Member, Bureau of Women’s Affairs, 1999 & 2000.

Computer Skills

Microsoft Word, Microsoft Excel, Microsoft Power Point, Entourage, Internet.

Introduction to Grant Writing Through Effective Writing Techniques and Program Budget.

Contact this candidate