accounting, customer service, collections, underwriting

Kristen Howard

*** **** ****** ****, *******, NJ 07821 908-***-****

acb7be@r.postjobfree.com

Results and outcome-driven customer service professional with more than 19 years of experience in

collections, accounting, team and executive support, leadership and staff motivation

Polished professional highly experienced to handle customers with the utmost respect and

efficiency and provide support to top decision makers, managers, and coworkers.

Proactive initiative-taker accomplished in customer relations, streamlining processes and

enhancing productivity. Powerful verbal and written communicator with knowledge of

business software and office peripherals.

KEY COMPETENCIES

• Collections Problem Solving Call-Center Operations

• Sales Support Cash Applications Skip Tracing

• Underwriter Credit Analyst Troubleshooting

• Bank Reconciliations Loan and Lease Processing, Mentoring & Training

• Accounts Receivable Accounts Payable Receptionist

PROFESSIONAL EXPERIENCE

CNAC, East Stroudsburg, PA 2013

Underwriter, Assistant Mgr.

Underwriting and closing vehicle loans, collections, cash applications

Various Temporary Assignments 2009-2013

Customer Service, Collections, Administrative roles for local businesses.

AERC Recycling, Flanders, NJ 2008-2009

Collector, Accounts Receivable Assistant

Demonstrated solid collections and accounting techniques as well as outstanding customer-service

skills.

CIT Communications, Livingston, NJ (Avaya Financial) 1999-2007

• Sales Support Assistant

• Senior Customer Care Associate

• Customer Care Associate

Managed a portfolio of 3000 accounts with intensive customer service relations and research while

collecting on past due telephone leases in a Call Center. As a sales support assistant, assisted sales

representatives and area managers with information to enable them to bring in new business to the

company.

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