Manager Customer Service
Resume:
Cassandra R Carlin **********@**.*****.***
Edgerton, Ohio 43517 Cell 419-***-****
SUMMARY:
• •
Recognized for strong work ethic and Leadership experience in extracurricular activities and on
contribution to a business. the job.
• •
Hard working, professional and giving. Six years in customer service, sales and managerial
• experience.
Experienced in sales, administration, and management.
• Strong presenter and communicator
EDUCATION:
Doctorates in Business Administration with a concentration in Healthcare Administration and Marketing (DBA) (January 2015)
Walden University, Minneapolis, Minnesota
Worked full-time while attending courses full-time
Masters of Business Administration (completed May of 2013)
University of Saint Francis, Fort Wayne, Indiana
Worked full-time while attending courses full-time
Masters of Science- in Healthcare Administration (completed May of 2012)
University of Saint Francis, Fort Wayne, Indiana
Worked full time while attending courses full time.
Bachelor of Business Administration and Healthcare Management (completed August of 2010)
Trine University, Fort Wayne, IN
Worked full-time while attending courses full-time
Relevant Training:
• Researched and completed many projects on management, business, leadership and healthcare (exclusively on healthcare reform,
healthcare and business laws and regulations, Joint Commissioners Committee, administration and the caring of patients and or the
consumer.)
• Took high level courses and received in depth training through some of the following; accounting, business communications, business law,
marketing, management techniques and principles, statistics, chemistry, microbiology, human anatomy, leadership, human resource
management, ethics of healthcare, psychology, algebra and nursing courses.
• Six years’ experience in sales, administration, management and human resources.
• Experienced in recruiting, hiring, providing guidance and training of employees.
WORK EXPERIENCE:
Hospital Administrator at Animal Emergency and Critical Care Center of Toledo, Inc. 8/13- present
• Responsible for running the animal hospital and ensuring the operational and financial success of the practice.
• Bringing organizational skills, customer service skills and overall positivity to the practice.
• Creating employee morale and improving communication and customer service.
• Personal manager; to hire, train and discipline all employees.
• Human Resources
• Managing and establishing a matching 401k plan
• Administrator for healthcare insurance coverage
• Payroll and Scheduling
• Manager of over 40 employees.
• Healthcare insurance set up and management of plans.
• 401k set up and management of plans.
• Management over finances, balancing, and deposits.
• Management over contracts with doctors and businesses.
• Management of complaints and suggestions from clients and customers.
• Management over inventory, ordering, sales, building maintenance, payroll, bill pay and OSHA compliance.
• Event planning; community and staff events.
• Marketing and branding the business.
• Building community relationships.
• AAHA accredited
Cassandra R Carlin **********@**.*****.***
05381 Co. Rd. 7
Edgerton, Ohio 43517 Cell 419-***-****
• Member of Toledo Chamber of Commerce
College Professor at Brown Mackie College of Findlay Ohio 8/13-present
• Teaching college level courses in Business Administration and Healthcare Administration
• Mentoring and coaching students
• Onsite teaching and development along with online teaching through e-college
• Building and creating shells for classes in business and healthcare administration departments to better student’s educational experiences.
• Member of PAC committee to review curriculum and better students overall experience and education.
• Started LEGIT club for health administration students. Leaders Ensuring Greatness In Tomorrow.
Operations Manager/Administrator for Aspen Dental
2/12- 8/13
I shared responsibility and partnership with Managing Clinical Directors and physicians for the development of individual practices by
maximizing patient services, executing operationally, and meeting financial performance goals. The primary responsibility and key
success factor for this position is to deliver consultations to patients during their first visit in order to educate them on their diagnosis and
gain commitment to the required treatment. The remaining responsibilities encompass operations including staff management, patient
service, and office administration.
Responsibilities:
• Educating patients with clear and concise treatment plan presentations.
• Committing patients to begin treatment.
• Maximizing case acceptance to meet sales goals.
• Providing support and service to patients to enhance their experience and promote retention
• Responding to key performance indicators to ensure practice success.
• Staffing and motivating your office team for optimal practice performance.
• Building a long term relationship with the doctors and sales reps.
American Cancer Society – Income Development Coordinator for the Northwest Region of Ohio 3/11-2/12
Through the effective management of volunteer resources, I provided overall coordination for the planning, development, implementation,
and evaluation of Income Development community events within assigned geographical area, for the achievement of designated income
development objectives. I also helped in delivering the message for ACS to local hospitals by setting on boards, and meeting with those
affected by cancer.
• MANAGEMENT
Through effective leadership practices, including: managing (recruit, orientate, train, develop, engage, mobilize, support, recognize, and
reward) volunteers for assigned fundraising events.
• PLANNING AND EXECUTION OF EVENTS
Through volunteer committees and groups, I help to plan and execute assigned fundraising events – which may include, but are not limited
to the following: Relay For Life, Daffodils, Gala, Strides, Golf, Bike-a-Thon, Coaches v. Cancer, DetermiNation, Specialty Parties, and 3rd
party events.
• DATA MANAGEMENT AND ANALYSIS
In partnership with volunteer committees and groups, and administrative support staff, ensure the timely and accurate management and
analysis of fundraising event data – which may include, but is not limited to the following: TES, SES, Convio, Seibel, DART, Ariba,
Lawson, print on demand, and ED.
• ADMINISTRATIVE SYSTEMS
Ensure the timely and accurate application of all administrative systems, including, but not limited to, the following: TES, SES, Convio,
Seibel, DART, Ariba, Lawson, print on demand, ED, Pcard management, Lotus Notes, Activity Tracking, Calendar Management, expense
reports, and T&E. Ensure that all donation processing is completed in accordance with all established procedures (i.e. preparing income for
batching and submission to Shared Services).
• RELATIONSHIP CULTIVATION AND EXPANSION
Through effective Constituent Relationship Management (CRM) practices ensure that community groups, community leaders,
corporations, associations, organizations, donors, health care systems, and key volunteers are engaged and retain for support of the ACS
mission. Cultivate and steward (i.e. reward and recognition, succession planning) all key relationships to maximize engagement and
retention.
• ADMINISTRATIVE
Develop and manage strategic partnerships with key volunteers, staff members, and/or constituents for the completion of all duties and
responsibilities of the position.
Cassandra R Carlin **********@**.*****.***
05381 Co. Rd. 7
Edgerton, Ohio 43517 Cell 419-***-****
Manager for Elder-Beermans and Estee Lauder 02/10-03/11
Defiance, Ohio
• Manager for Elder-Beermans and Estee Lauder Corporation
• Manage and train employees to achieve set goals and standards to help ensure the success of the business
• Work as a Sales Representative with the customers and general public
• Trained on a customer first approach
• Attend training and weekly conference calls to further my training on business and management of employees
• Work as a team leader to achieve store goals and maintain our corporate goals.
Sears Sales Associate/ Human Resources 08/05 – 02/10
Sears Dealer Store, Bryan, Ohio.
• Worked as a manger and a sales representative with the customers and general public.
• Sold merchandise, helped with customer assistance, and technical support or issues.
• Helped in signing, selling, cleaning, marketing, paperwork, and the overall business of the store.
• Administration and human resource tasks
• Recognized as the Pro Club for my sales capabilities.
• Recognized and helped accomplish overall store selling goals; by doing this the owner received a hefty bonus.
• Helped owner with scheduling, training, and managing the store and its employees.
Job Shadow
10/06 – 01/10
Hillside Country Living Nursing Home
• Took several nursing courses on patient health and well being
• Studied administration and scheduling
• Clinical work including; feeding, cleaning, and taking care of the elderly
• Trained in the dementia unit
Job Shadow
Bryan Hospital and Medical Group
• Clinical hours for my undergraduate program
• In depth training on all majors units of hospital in administration
• Overall development of patient health and wellness
Tutor – Volunteer
University of Saint Francis in Fort Wayne Indiana
• Tutored college students in healthcare administration, microbiology, anatomy, nursing, composition 1 and 2, healthcare ethics, business and
statistics.
• Improved college students overall test scores and study habits.
Relay for Life- Team Leader - Volunteer
• Planning the Relay for Life for Williams County
• Working with vendors and local businesses to help ensure the Relay will be a success
• Monthly meetings and communication to plan the events
• Worked on a board of Relay for Life team members to help run the Relay and ensure its success
• Improving the lives of people everyday and spreading the word of cancer prevention to the public
HONORS & ACTIVITIES:
• Graduated with Honors with my Bachelors and Master degrees
• President’s List
Cassandra R Carlin **********@**.*****.***
05381 Co. Rd. 7
Edgerton, Ohio 43517 Cell 419-***-****
• Dean’s List
• Tutoring college students at University of Saint Francis
• A member of American College of Healthcare Executives
• Relay for Life- Team Leader-Event Planner
• Member of Life Changes Realities Church in Edgerton, Ohio
• Member of Luca Business and Accounting Club at the University of Saint Francis. Fort Wayne, Indiana
References:
• Carole Brennen - Regional Manager at Aspen Dental #419-***-****
• David Brown- Manager and store owner at Sears # 419-***-****
• Carrie Deming- Manager at Elder Beermans # 419-***-****
• Karla Batt- Manager at American Cancer Society # 419-***-****
• Mitzi Bailey- Manager at Sears # 419-***-****
Contact this candidate