Service Sales

* *** ******* **** ***** #* SWARTZ CREEK MICHIGAN 48473

810-***-**** CELL 810-***-**** 810-***-**** home

acb75g@r.postjobfree.com

MICHAEL D. ABRAMS

To obtain a position that allows me to continue to further grow my abilities as a leader and

a team member .

[Career objective]

Experience

3/13 11/13 LASCO FORD AUTO GROUP –FENTON/GR.BLANC MI.

CONTRACT FOR 8 MONTHS FIXED OPERATIONS DIRECTOR

1. OVERSEE 3 DEALERSHIP SERVICE/PARTS/BODYSHOP DEPTS.

2. REBUILD ALL FIXED OPS TRAINING/SELLING/STAFFING/PROCEDURES

3. HIRE AND TRAIN SERVICE/PARTS MGRS./ADVISORS/TECHS/PARTS CTR

4. INCREASE GROSS/PRODUCTIVITY/ELR/CUST.PAY/HRS.PER/RO

5. SUCCESSFULLY INCREASED CUSTOMER PAY BY 47% MONTHLY ON AVG.,

6. INCREASING C/P PARTS AND LAB PER RO,HRS PER RO,GROSS PER RO,AND

TOOK INTERNAL USED CAR COSTS DOWN PER MONTH ON AN AVG.OF $124,000.

12/10 2/13 PITTS FORD INC. WILLIAMSON NY

FIXED OPERATIONS DIRECTOR

7. AS STORE WAS BEING SOLD,I TOOK CONTRACT JOB IN MICHIGAN

8. AS PITTS FIXED OPS DIRECTOR I OVERSAW SERVICE MGR./PTS MGR/

9. SERVICE AND PARTS ADVISORS,TECHS,LOT,WASHBAY,ETC,HANDLED ALL CSI,

10. WARR.CLAIMS,SALES ISSUES,TRAINING,CUSTOMER RELATED CONCERNS,

11. CUSTOMER SATISFACTION.DAY TO DAY MEETING WITH SHOP MGRS.ETC.

12. IMPLEMENTED TRAINING ROUTINES,FACTORY TRAINING,CSI LEVELS,SALES ACHIEVEMENTS AND

GOAL SETTING,MET WITH SALES GM DAILY.

13.

6/07 12/10 MARINA DODGE/CHRYS/JEEP/MITSUBISHI WEBSTER NY

SERVICE DIRECTOR

14. HIRE AND TRAIN ALL ADVISORS,SERVICE AND PARTS MGRS,TECHS,

15. DETAIL BODIES,GREETERS,WARRANTY ADMINISTRATORS.

16. MAINTAIN CSI LEVELS AND ADVERTISE LOCALLY AND WITH MANUFACTURER

17. SITES.SET UP ALL FACTORY SCHOOLING TO KEEP IN GUIDELINES.

18. KEEP CUSTOMER SATISFACTION AT ITS HIGHEST POSSIBLE LEVELS AT ALL TIMES

5/03 6/07 JOSEPH NERI AUTO GROUP 4 LOCATIONS NEW YORK

MULTI FRANCHISE FIXED OPS DIRECTOR

19. VISITED AND OVERSAW ALL 4 FACILITIES DAY TO DAY OPERATIONS

20. CHEVY/PONT STORE IN WILLIAMSON NY

21. CONESUS AUTO OUTLET IN CONESUS NEW YORK

22. JOSEPH NERI AUTO SALES IN WEBSTER NEW YORK

23. JOSEPH NERI USED CARS IN NEWARK NEW YORK

24. CONTROLLED ALL ASPECTS OF SERVICE AND PARTS DEPTS.OPERATIONS

25. ASSISTED ALL SERVICE AND PARTS MGRS AND DEPT.PERSONNELL

26. 4/02 5/03 CASTLE FINGER LAKES AUTOMOTIVE CHEMICAL PRODUCTS ZONE MGR.

27. 8/96 4/02 HART TAYLOR LINCOLN MERCURY NISSAN –SERVICE MGR.

28. 9/93 8/96 IRONDEQUOIT DODGE SERVICE DIRECTOR

2 9. 1/90 9/93 KOERNER FORD OF ROCHESTER –SERVICE ADVISOR

30. 3/86 1/90 VALLEY CADILLAC ADVISOR 84 86 LOTMAN GABRIELE CHRYSLER PLYMOUTH AVON NY

RUSTPROOFING,BODYWORK,DETAIL,LINE TECH

31. REFERENCES:

32. Erik Krieger Ford Motor Company Factory Zone Mgr. 1-313-***-****

33. DAN CORSETTI FORD MOTOR COMPANY FACTORY REP 1-313-***-****

34. CHRIS MOYER FORD MOTOR COMPANY FACTORY REP ZONE MGR 1-321-***-****

35. DICK SIMPSON GENERAL MANAGER PITTS FORD INC 1-585-***-****

36. ROBERT DESIMONE MITSUBISHI MOTORS 1-315-***-****

37. HANS BLATTER OWNER CASTLE FINGERLAKES CHEMICALS 1-585-***-****

38. DAVID ROBINSON CORTESE FORD 1-585-***-****

39. JOSEPHINE LASHIER FORD MOTOR COMPANY 321-***-****

40. CHARLIE HOSKIS WARRANTY TRAINER FORD MTR COMP 716-***-****

41.

42.

43.

Education

1980 1984 EDISON TECHNICAL HIGH SCHOOL ROCHESTER NY

44. AUTOMOTIVE BODY AND PAINT

45. AUTOMOTIVE MECHANICAL ENGINE

Interests

MUSIC/SOUND/TARGET AND SPORT SHOOTING/HARLEY DAVIDSON TOURING

Contact this candidate