Tina Johnson-Woolf

* *** *****, **** ***** Birmingham B31 3QG

Tel (Home): 012*-***-****

Tel (Mobile): 077********

Email: acb73z@r.postjobfree.com

Personal Profile/Skills

. a genuine interest in helping customers

. excellent communication skills

. the ability to work as part of a team

. a polite, thoughtful and friendly attitude

. patience and calmness under pressure

. the ability to handle complaints and difficult situations

. computer and administration skills

. 16 years experience working within the Data Services Department within

Pedestrian Meter Reading in Onstream

. Proficient using: Microsoft Excel, Microsoft Word, Outlook, and

National Grid database programs QMA, Proteus, Special Asset Request

system (PAR) and Appointment database

. Working to and maintaining ISO 9002 Processes and Procedures and

participating in audits

. Teaching and Training New Members of staff

Employment History

Present position- Xoserve - Pertemps - Temporary

Job Title: Systems Assistant

. Working on Data Team within the Customer Operations

. Working on UK Link and CAD(Call Analysis Database)

. Telephone/Call Handling

. Providing Data information to Shippers/Suppliers

. Working on AQ Calculation

Selly Park Doctors Surgery - Present (Temporary position)

Job Title: Medical Receptionist

. Updated Computerised and Manual records with amended patient details as

and when required on PN in EMIS

. Arranged for Patient home visits

. Dealt with incoming post stamped and placed in scanning tray to be

scanned on DocMan

. Printed Patient repeat prescriptions

. Updating Patient Records

. Answering telephone calls and dealing with face to face enquiries

. Explaining the practice procedures to new patients.

. Recorded and passed on messages for doctors, Nurses and Practice Manager

. Scheduling appointments for patients

. Registering new patients at the surgery

National Grid - Onstream

Onstream - 1995 to Present (redundancy)

Job Title: Customer Advisor on Data Services

Onstream provides gas and electricity metering solutions to the UK and is a

National Grid Company - the UK's largest investor owned utility business.

. Validate high volumes of meter reads in relation to gas meters to meet

high performance targets and quality

. Receives and progresses queries and ensures resolved to customer

satisfaction within a timescale by Email or Telephone

. Investigate and interrogate systems to ensure data is returned in

contractual timescales

. Resolve Quality issues by liaising with internal teams and updating the

customer in a timely manner by Email or Telephone

. Volunteered to chair team meetings and take the minutes

. Responsible in making sure files arrive each day and the work had loaded

onto the National Grid system (Proteus) if we did not receive the files

this could result in loss of revenue and poor performance

Professional Training and Qualifications

Passed ILM Course (Institute of Leadership and Management) May 2008

GCSE - English, Mathematics, Geography, French, Art, Drama and Office

Studies

Additional Information

Walking, Member of the National Trust, RSPCA, Member of a Gym,

Voluntary work- Painting and Gardening at a school in a deprived area-

organised by National Grid

Contact this candidate