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Customer Service Manager

Location:
SeaTac, WA
Posted:
January 19, 2014

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Resume:

Ruslan Kazakov, MBA, GCPM (PMP-eq.),

BS

Project Manager, Manager, Technician, Administrator

***** ** **. *., **** - SeaTac, WA 98198

acb72d@r.postjobfree.com - 425-***-****

Administrator/Office Manager/Executive Assistant with over 10 years of professional experience. Skilled in all

aspects of office administration, organization of filing systems, use of electronic office equipment, handling

multi-line phone systems, reception, data entry, coordinating with staff, scheduling appointments, banking, and

accounts receivable. Communication skills demonstrated through verbal and writing abi lities, client relations,

marketing expertise, customer service skills, training new employees, and the ability to produce in-depth

reports and correspondence.

WORK EXPERIENCE

Technician

TRC - Kent, WA - February 2013 to Present

Responsibilities

Performed quality assurance procedures in order to make sure equipment, tools, and technological devices

were in calibration and readiness

Performed maintenance, evaluations, and tear and wear on equipment including dynamo-meter, lifting straps

and bars, performance tools, supplies, and other related machinery

Tested all types of transmissions of cars, trucks, and SUVs, including foreign and domestic

Helped builders on taking apart, fixing, and putting back rebuilt transmissions

Made sure that quality is to the standards of the industry and higher prior to shipping the business units to

the clients

Optimized software solutions to increase productivity and performance

Implemented new quality initiatives developed by our engineer

Accomplishments

Networking solutions, introduced software to increase productivity, and admonished on current procedures

and processes as well as proposed designs and solutions with performance inputs, feedback, and evaluation

Skills Used

Technical skills of intense-labor high performance tools

Administrative skills of inputting data from a "traditional on-paper" methods to digital encryption-enabled

processes of recording data

Multi-tasking by using 2 dynamometer machines at the same time while inputting the pressure and other data

into the computer documentation

Lessons learned documentation of failures, reasons for failures, and successful runs of transmissions that

pass the testing phase for the shipping department to take over to send each unit to an individual client

Technical knowledge in troubleshooting PCs, fixing wires, troubleshooting other equipment, and more

Administrator/Office Manager

Dyna-Peak Co - Renton, WA - 2012 to 2012

2012

Analyzed and improved departmental operations resulting in increased productivity

Managed all general accounting functions, track banking transactions, made daily deposits, managed

petty cash, track all financial records and reporting, and created monthly projections and end-of-month

summaries

Key accountabilities included administrative functions (activity reports, ad-hoc reports, expense

reports, confidential correspondence, presentation development, and scheduling/calendar maintenance)

combined with event planning and coordination (travel arrangements, conference-call scheduling,

meeting planning, promotional events, and collateral-material preparations)

Developed lucrative business relationships with clients

Worked in fast-paced, high-pressured positions, demonstrating the ability to prioritize multiple tasks,

meet deadlines, and provide quality customer service

Performed various administrative functions including documenting and organizing reports, and developing

departmental policies and procedures

Assisted Accounting Manager in daily financial processing, including monitoring of payroll data, cash

receipts, billing, disbursements, expense accounting, and deposits

Established goals for the department, administered performance evaluations, trained and promoted

continuing education activities, interviewed and hired employees, and developed new products

Manager

IntelliPros - Kent, WA - 2011 to 2012

Supervised and trained employees in daily job responsibilities

Well-developed management skills

Utilize all assets and resources available, maximizing employee productivity and performance to achieve

corporate goals and objectives

Determined product lines, maintained inventory levels, managed vendors, designed marketing and sales

campaigns, oversaw merchandising, and supervised assistant managers and business services team

Provided assistance to customers regarding various issues with accounts; established operational

policies and procedures necessary for smooth business operations; developed recognition awards and

motivational incentives for employees which enhanced office environment

Handled complex issues and multi-task projects in a professional and timely manner

Developed effective systems for accomplishing project goals, in the context of convention planning, to meet

client project timeframes and outcomes successfully

Managed multiple projects and successfully achieved milestones, ensuring projects complied with all

cost and scope specifications

Created and maintained new account section of system, coordinated with internal business units and third

party vendors, reviewed and designed programming and business unit specifications, developed,

documented, and implemented project test plans, and managed progression of projects from testing

phase to final production

Developed system which tracked the inventory life-cycle from product receipt to distribution, set

minimum and maximum levels for automated reordering or over-stock alerts, and generated reports that

detailed vendor information, product location and type, and calculated sale prices

Experienced in business administration, record keeping, planning, policies, procedures, research and

scheduling, and promoting productive operations

Lead Medical Specialist

Diagnos-Techs - Kent, WA - 2009 to 2011

Worked in fast-paced, high-pressured positions, demonstrating the ability to prioritize multiple tasks,

meet deadlines, and provide quality customer service

Attended to several projects simultaneously, identified and designed improvements increasing

productivity and efficiency

Centralized contact point for all communications, problems and administrative inquiries posed by health

professionals, doctors, patients and relatives

Maintained medical records, receiving commendations for thoroughness and accuracy in completion of reports

and patient documentation

Served as a floater, preparing and testing different tests as well as training new employees on performance

of different tests

Developed and analyzed statistical data and product specifications, established quality protocols,

participated in quality training and safety programs, and developed procedures and reports to capture

statistical data

Maintained files and records, in addition to submitting required reports

Office Manager/Executive Assistant

Quality Floors - Auburn, WA - 2004 to 2009

Supervised marketing, monitored profitability, maintained inventory control, and coordinated personnel

staffing

Hired, managed, motivated, and assured team facilitators were thoroughly and expertly trained, through hands-

on application, in all programs to the highest standards required by the company

Developed the annual budget including revenue projections and operating expense forecasts

Created and implemented the practice of assigning individual New Account targets to staff, to change

focus from operational processing to outside prospecting

Brought a renewed negotiating strategy to relationships with suppliers, subcontractors, customers, and

employees

Created and developed Business Development targets and executional plans for each office, as well as

assisting in creation of regional Business Development plan

Implemented and maintained a tracking system of incoming work and outgoing projects and maintained a

database of current and prospective customer information

Oversaw the following departments: Manufacturing, Production, Warehouse, Maintenance, Traffic,

Operations, Planning, Sales, Finance, and Office Management

Set-up computer systems to track and control sales and customer information for two video stores, in addition

to managing all operations

Developed and supported detailed estimates and proposals for construction projects, including deciding to

"make or buy," analyzing requests for work content, performing risk evaluations and abatement,

evaluating contractual requirements and cross-organizational responsibilities, and evaluating overall

efficiency and cost of quality

Drove multi-level marketing management by developing vision and strategies, initiating product

introductions, branding, designing collateral materials, coordinating event/trade shows, nurturing

press/analyst relations, and implementing marketing plans and activities

Facilitated meetings at all levels and areas of management to set strategic planning, goals, objectives, and

company metrics for performance measurement

Developed effective systems for accomplishing project goals, in the context of convention planning, to

meet client project timeframes and outcomes successfully

Championed project management of infrastructure changes required to support project, including

coordination between project and production services, development of technical resources to support

new application, and coordination of operational readiness requirements

Coordinated design, specification, procurement, construction, and occupancy for corporate projects

Managed all general accounting functions, track banking transactions, made daily deposits, managed

petty cash, track all financial records and reporting, and created monthly projections and end-of-month

summaries

Managed all aspects of office administration and general business operations for a flooring and counter-

top sales and installation services, brand new construction, commercial and residential as well as industrial

projects, managed more than 40 employees, coordinated office operations, including client

reception, general information services, and answering multi-line phones

Administrative Assistant

South Seattle Community College - Seattle, WA - 2002 to 2004

Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks,

meet deadlines, and provide quality service

Handled filing, data entry, mail distribution, faxing, typing / word processing, prepared mass mailings and

collating

Assisted office manager in a variety of office duties including answering a multi-line telephone, taking

accurate messages, greeting clients, distributing mail, and assisted the office secretary in ordering

supplies, filing, faxing, and copying

Acted as a primary information resource, providing referrals, direction, information, and general

assistance

Experienced in various office procedures and equipment

Performed general office duties, including all daily correspondence, ten key data entry, bookkeeping,

payroll, human resources, and phone etiquette

Demonstrated sound judgement, decisiveness, and well developed planning, analytical, and communication

skills in a variety of progressively responsible and challenging assignments

Maintained professional phone skills and excellent customer relations under highly pressured and sensitive

situations

EDUCATION

Masters of Business Administration in Project Management and General

Keller Graduate School of Management // Federal Way - Federal Way, WA

Master of Science in Business Administration in Project Management

Keller Graduate School of Management // Federal Way - Federal Way, WA

2012 to 2013

Bachelor of Science in Biochemistry

University of Washington // Seattle - Seattle, WA

2005 to 2007

Associate of Science in Biology/Business/Computer Science

Highline Community College // Des Moines - Des Moines, WA

2003 to 2005

Certificate in Education for a Business Certification

DeVry University - Federal Way, WA

2002 to 2002

DeVry University // Federal Way - Federal Way, WA

SKILLS

Project Management, Inventory Management, R & D, Technical Expertise in Troubleshooting Equipment in All

Kinds of Industries, Web Design - HTML, PHP, JavaScript, & MUCH MORE!



Contact this candidate