PATRICIA SMITH
**** ******* ****, *******, *** YORK 14818
************@*****.***
-- OUTSIDE SALES REPRESENTATIVE --
Dynamic and seasoned professional with extensive experience in sales and account management, complemented with proven track record of consistently achieving sales growth and performing beyond established goals and expectations. Recognized for integrity, unparalleled work ethic, and organizational skills to effectively manage priorities and tasks under competitive and fast-paced settings. Enthusiastic team player, adept at managing group dynamics, as well as in motivating team effort toward successful attainment of corporate goals. Articulate communicator with naturally personable attitude, able to interface and quickly establish positive work relationships with diverse individuals. Proficient with Microsoft Windows Operating System, Microsoft Office Suite, Sales Reporting software (SAP), Sales force CRM, and Workday.
CAREER HIGHLIGHTS
- Expertly spearheaded more than 130 accounts in a large territory, from Albany to Buffalo, New York
- Drove efforts in the development of an email, BlackBerry, and e-faxing system for approximately 2000 users across North America
- Rendered expert oversight to a $5M territory of accounts under various industries, including environmental, laboratory, research and development, medical, clinical, pharmaceutical, food and beverage, and educational
- Gained distinction for consistently meeting monthly and annual sales goals with minimum double-digit growth over prior year
- Played a notable role in transforming the business as one of the pioneers in the industry
FUNCTIONAL SKILLS WITH EXPERIENCE
ACCOUNT MANAGEMENT AND SALES OPERATIONS
- Exhibited superior talents in managing sales portfolio, containing more than 1.5 million products; thus, allowing scientific research and technical innovations for various clients
- Exemplified expertise in formulating innovative solutions for customers to allow business growth within accounts
- Exerted efforts in generating new business leads to further expand corporate growth, produce more revenue, and open new business opportunities
CLIENT AND COMMUNITY RELATIONS
- Demonstrated exemplary customer service and selling skills to allow new business opportunities through expert management of accounts
- Closely coordinated with clients regarding laboratory renovations to further expand business and production goals and expansion
- Facilitated and arranged client onsite vendor events to demonstrate current corporate products and innovations
TEAM LEADERSHIP AND PROJECT MANAGEMENT
- Provided leadership and direction to various personnel, including extensive traveling across diverse locations
- Oversaw project management operations across various functionalities, including email and network system upgrades for all sites across North America, and customer service system integration to the electronic faxing system
- Functioned as the primary resource among the 2nd-level support, business organization, and the Electronic Communications Team to maintain an engaging and positive work environment
TECHNICAL EXPERTISE
- Developed comprehensive documentation for corporate email and Sales CRM systems, electronic faxing, BlackBerry wireless devices, and Microsoft Windows operating system
- Maintained zero system management downtime by providing support to notes administrator functions for various VWR International offices dispersed across Europe
- Delivered effective organization-wide electronic communication by developing the architecture and execution of the electronic messaging, wireless messaging, and electronic faxing systems for North America
WORK CHRONOLOGY
VWR INTERNATIONAL - RADNOR, PA (1995–2013)
Account Representative 2004–2013
Senior Analyst – Electronic Communications 1995–2004
EDUCATION
Bachelor of Science in Elementary Education, with Concentration in Spanish
THE STATE UNIVERSITY OF NEW YORK - GENESEO, NY
TRAINING
Sales training for various scientific equipment and technology
AWARDS AND HONORS
VWR International President’s Club - VWR Employee of the Quarter