Sales Manager

ROUZELL PORTER

**** ******* ****** • Alton, IL **002 • acb6tz@r.postjobfree.com • 618-***-****

Sales professional with over 18 years of consultative sales experience, coupled with

managing, training and developing results-orientated team

SUMMARY OF QUALIFICATIONS

• Over 18 years of consultative sales/training/relationship building experience with a track

record of consistently meeting sales goals

• Possess a Master of International Business from St. Louis University

• Received both the President’s Club Award and CitiGroup Team Recognition Award

• Assumes high level of ownership of projects resulting in a successful track record of

facilitating new business, securing sales and creating relationships

• Proficient in compiling reports using exceptional analytical skills and constructive feedback

to develop best practices

• Exceptional interpersonal and written communication skills in both individual and group

settings

• Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook

PROFESSIONAL EXPERIENCE

UPWARD BOUND – LEWIS AND CLARK COMMUNITY COLLEGE, GODFREY, IL

ASSISTANT DIRECTOR OF UPWARD BOUND October 2012-Present

• Supervise the planning, coordination, implementation and evaluation of educational, career,

social, and cultural programs for students

• Plan, supervise, and evaluate the summer program

• Assist with design and implementation of program budget in consultation with the Program

Director, responsible for day to day fiscal transactions

• Coordinate program specific staff meetings as well as assist with the selection, training, and

evaluation of program staff

• Supervise the maintenance of participant records and coordinate the tracking of former

participants

• Assist with the preparation of annual performance report for the U.S. Department of

Education, as well as other periodically requested reports

CITIMORTGAGE, O’FALLON, MO September 1997-December 2008

A member of Citigroup that is focused on providing high quality mortgage products

VP, RETAIL SALES TRAINING MANAGER April 2007-December 2008

• Managed $2M P&L, consistently staying within budget to ensure funding by analyzing

expenses on a weekly basis

• Assisted another department to reduce the training time from 3 weeks to 1 week, saving the

company approximately $4000 per participant in travel expenses

• Increased closings of sub-prime mortgages by 10% following successful training to lending

consultants about intricacies of sub-prime mortgages in the Northeast

• Created training schedule to ensure lending consultants were closing a minimum of 4 loans

or $750,000 per month, resulting in better employee retention rates and sales

• Trained sales people for the retail channel of CitiMortgage and remotely managed staff in

Dallas, TX, Hauppauge, NY and Southfield, MI

PERFORMANCE CONSULTANT November 2003-April 2007

• Received 2007 President’s Club Award, which recognizes top .5% of all 4000 CitiMortgage

employees, for performance consulting

• Increased retention rate 20% by developing consultative selling skills course, showing the

differences between CitiMortgage and other lenders

• Partnered with a realty company that was looking for an exclusive financial partner by

meeting with executives, resulting in referring new clients with credit issues to Citi

• Trained new mortgage consultants and shadowed low performing sales consultants, resulting

in diagnosis of the obstacles, coaching on their techniques and improving sales

• Supervised and coached consultants that had loans that might not be approved, working with

them to decide which programs and process would get approval

• Integrated sales force of CitiFinancial Mortgage (CFMC) into CitiMortgage (CMI), creating

new training documents to develop their confidence and create a smooth transition

MORTGAGE CONSULTANT September 1997-November 2003

• Received CitiGroup Team Recognition Award for development of new origination system by

testing a system, recording how well it functioned and compiling a report with the results

• Consistently met goal of being in top 20% of all mortgage consultants, periodically achieving

the top placement

• Sold residential mortgages through consultative selling to high net worth clients, routinely

closing on at least $6M in mortgages per month, with average loan size of $300K

• Led team in market penetration in home equity loans in by working with each client and

comparing programs to decide which was appropriate for their situation

• Led sales team on a lawsuit against Citi, creating a presentation to train and prepare

colleagues how to answer the questions and discuss the options available

• Coached new consultants on the processes and programs at Citi, developing their confidence

on all of the programs and processes

ADDITIONAL EXPERIENCE

• Voice-Over Artist, Talent Plus Talent Agency, St. Louis, MO, February 2010-Present

• Rouzell Porter Document Mortgage Review, Alton, IL, January 2009-October 2012

• Outreach Advisor, Talent Search/Upward Bound, Godfrey, IL, February 2012-October 2012

• Account Manager, Local Reach St. Louis, St. Louis, MO, February 2011-May 2011

• Marketing Rep., John Hancock Financial, St. Louis, MO, March 1994-September 1997

EDUCATION AND TRAINING

MASTER OF INTERNATIONAL BUSINESS 2007

ST. LOUIS UNIVERSITY St. Louis, MO

BACHELOR OF SCIENCE, POLITICAL SCIENCE 1993

SOUTHERN ILLINOIS UNIVERSITY Edwardsville, IL

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