Management Project

Executive Leader of Technology Infrastructure and Architecture

Qualifications Summary

Highly talented, dynamic, and visionary IT professional with technical

proficiency in open system tools and initiatives. Empowered with

unparalleled ability in diagnostics of complex software and hardware

structures as well as big-picture vision of new technology development.

Consistent and decisive in implementing pioneering solutions that deliver

technical advancements. Highly effective at multitasking projects,

processes and tasks in a fiercely competitive, team-oriented, fast paced

multiplatform environment. Armed with expertise in using most advanced

technologies to propel organizations toward aggressive expansion while

attaining customer satisfaction and reducing costs.

Functional Skills and Experience

Technology Infrastructure Management Information Security

. Proven success in design, support and management of technology

infrastructure and teams from small environments to large fortune 500

companies.

. Demonstrated proficiency in directing diverse enterprise technology

infrastructure teams and preparing, managing, and executing large

capital and expense budgets; Network Architecture, Network

Engineering, Systems Engineering, Infrastructure Management,

Telecommunications, Data Center operations, Technical User Support,

Disaster Recovery management teams.

. Planning for and maintaining all information technology assets

throughout their life-cycle. Recommending new and modified

infrastructure enhancements in supporting a vision for growth

(performance and service level agreement/SLA), cost reduction

(licensing, maintenance, and power), reliability, scalability and

manageability.

. Specialized knowledge in the planning, budgeting, outsourcing,

contracting, design, implementation, and management of enterprise

level data centers(whether centralized or internationally dispersed

remote facilities) and disaster recovery facilities.

. Effective executive sponsor and lead technical advisor for

simultaneous large high priority for the enterprise; requirements

analyses, researching and investigating solutions, design work,

feasibility studies and proof of concepts; recruiting internal and

external resources with direct hire, consulting, partnering, and/or

outsourcing; contracting review/approval and compliance.

. Experience in project managing complex and critical projects of high

value, whether finely focused or broad in their target effected

community.

. Exemplary leader of Information Technology, developing and guiding a

team through the ever changing technology and business needs.

Developing information technology management into a productive and

effective function in the Enterprise by instilling vision, defined

goals, successful recruitment/retention, and clear priorities for the

team.

. Managing and promoting change across all levels, facilitating

acceptance and success from service requesters, users, managers,

administrators and leadership. Assuring success with a mix of

exemplified leadership, team building, stakeholder buy in, leveraged

resources, planning, training and execution.

Technical Proficiency

. Technical proficiency leading research, design, budgeting,

acquisition and management through full life cycle of computing and

site infrastructure.

. Knowledgeable in physical data center requirements analysis, design,

trade-studies, implementation, and construction management for

supplied power, power generating, switching, uninterruptible power

supplies (UPS), power distribution, fire detection/suppression

systems, and system monitoring/building management.

. Well versed and proficient in network computing including; Intel

based servers (VMware Enterprise, Microsoft Server, SQL, Redhat

Linux); Mainframe servers (i-Series); Network attached storage (NAS)

and Direct attached (DAS) storage; Enterprise backup systems:

centralized, offsite, site to site mirroring, backup to disk/tape,

personal computing (Microsoft Windows, Linux, Apple computers, Ipads,

Iphones), In-Store Processing (ISP) systems, Point of Sale (POS)

systems, wireless handhelds, and Windows as well as Linux server

administrator.

. Well versed in network routing (routers, switches, firewalls, load-

balancing, intrusion detection systems, Enterprise wireless

implementation, wireless intrusion detection and prevention, VPN

Concentrators); Wide area networks (Satellite, x-DSL, Cable, T-1,

Frame Relay, MPLS, ATM, site to site VPN tunneling); LAN and SAN

implementations. Experience with Cisco administration and Checkpoint

firewall.

. Systems administration for large applications: Web/application

services utilizing Apache and Weblogic, Financial systems, HR

Systems, Email, Email archiving/discovery, warehouse management,

replenishment.

. Experience in retail switch implementation with multi-server, highly

available, and redundant servers handling hundreds of millions of

card authorizations for credit/debit/stored value/EBT.

. Management of enterprise servers, application servers, web services,

and data/storage servers; researching, budgeting, managing,

deploying, upgrading, tuning, patching, patch management; handling

user support, cloud contracting, maintenance contracts, and support.

Team Development and Leadership

. Solid Leadership and team development skills. Able to develop

individuals into members of solid performing teams that provide value

using vision and planning. Repeatedly successful in growing teams

from inception into a dynamic workforce.

. Skilled in planning and executing continuous team growth and

effectiveness by properly planning individual and group training and

envisioning future technology needs. Planned and executed budgeting

and scheduling of training plans. Retaining personnel by looking

beyond obvious direct compensation factors and driving job

satisfaction. Instilling the culture of the workplace into an

individual, focusing on ethics of empowered workgroups. Reviewing,

planning and preparing for succession and coverage.

. Guiding teams of diverse individuals, various skill level and

geographically disperse providing timely clear feedback, coaching and

mentoring; recruiting individuals, targeted interviewing, as well as

disciplining.

Contract Agreement and Development

. Experience with large dollar, multi-year contracts including

oversight of solicitation, reviewing, negotiation, approval, quality

assurance and compliance.

. Execution of various contract types including fixed price and

performance-based contract; direct product contracts involving price,

schedule, payment terms, and product performance; custom contracts

direct with supplier/manufacturer and standard purchase order

contracts. Versed in licensing, maintenance and support contracts of

hardware and/or software. Establishing services contracts for

personnel augmentation, deployment services, repair, training,

software development; outsourced, and cloud services; managed

services involving statement of work (SOW), prices, deliverables,

assumptions, responsibilities, schedule/cost/performance, SLA's,

contract breaches, remediation/penalties, payment terms and

schedules.

. Procurement experience developing requirements and statements of work

for bid process; review and approval of submitted bids for technical

compliance, cost, schedule, technical ability and risk.

Disaster Recovery

. Experience in disaster recovery process throughout all phases; data

gathering and risk assessment, design, implementation, documentation,

testing and ongoing life cycle management.

. Developing, designing, building and testing of physical disaster

recovery data center(s) including: Site selection, power, cooling,

network, fire suppression, and remote management.

. Conceptualizing and executing a disaster recovery solution: including

solution designs for hot, cold and warm application recovery, initial

system acquisition, installation and configuration support plans,

upgrades, ongoing maintenance, remote management procedures,

personnel requirement definitions and solutions. Preparing an

Enterprise disaster recovery manual, and system recovery

documentation. Procedures on annual hard and soft testing of plan,

and recovery procedures. Process changes across Enterprise for

capturing disaster recovery requirements early in strategic project

discussion and for budget planning.

Recent Experience

Vice President of Technology Infrastructure Apr 1998 - Apr 2013

Dollar Tree Stores ( Chesapeake, VA

Assumed full accountability as an executive sponsor and technical advisor

for high-priority projects. Provided final decisions regarding project

direction, vendor selection, contractor relationships, contract

negotiation, resource allocations, timelines, and final configuration.

Cultivated frequent interaction with directors of systems administration,

network architecture, network engineering, and infrastructure. Presented

input and final approval on projects, hardware, software, cloud, and

service acquisitions. Prepared and approved reports on financial

performance related to capital projects, recurring expenses, projects, and

project timelines. Worked closely with vendors and suppliers to review

success criteria performance. Ensured the success of daily operations of

all computing infrastructure; provided technical support, served on all

major system resolution(s) and troubleshooting issue(s) as incident

response team lead.

Career Highlights:

. Instilled vision and leadership in managing a peak-performing group of

35 engineers, analysts, and technicians in handling technology

infrastructure of a $5B Fortune 500 company with 5,000 locations

. Developed and managed a capital implementation budget of $15M on a

yearly basis along with an expense budget of $15M; maintained the focus

on network architecture, network engineering, technology, systems

engineering, infrastructure management, and technical/network

operational center (NOC) support teams

. Handled the budget and plans for growth/upgrade/replacement/disposal of

all computing systems: encompassed approximately 400 virtual/server

systems; approximately 1 petabyte of raw storage; almost 40,000

endpoints; 5,000 network destinations; 40,000 users; and an

international presence.

. Executed the project management, technical lead, and administration for

the network infrastructure installation and upgrade on a $50M point of

sale (POS) upgrade project providing: User personal computing, shared

file/print services, access to network and database POS applications,

mainframe system access, Internet connectivity, desktop processing,

email/calendaring, international office connectivity to corporate

systems, remote user access, and centralized system management for

hardware/software (remote auditing, support, deployment, and upgrade).

o Gathered requirements by engaging internal customers for current

and future needs analysis, incorporating requirements for new

applications.

o Researched opportunities and solutions, engaging partners,

vendors, and contractors.

o Designed a solution exceeding the defined requirements,

documented the information, prepared budgets and schedules for

briefing management.

o Designed and tested the platform of file/print servers, database

servers, network routers, firewalls and PC management as well as

retained contract services for staff augmentation and technology

integration assistance.

o Planned and executed a successful deployment of the solution in

a highly successful weekend conversion for all corporate users.

. Implemented a 15,000 square foot state of the art Tier 3/4 data center

suite as technical advisor and executive sponsor. Responsible for the

project management success and definition Prepared the project and

technical requirement definition, identified the project goal for the

design's availability, redundancy, safety, security, monitoring,

schedule, budget and physical configuration (size, layout, personnel

needs, receiving, disposal, labs). Researched, interviewed and

retained the engineering services and construction contractor

maximizing project success and minimizing risk. Directly supervised

the construction and construction management resources for compliance,

safety, quality and schedule. Reviewed and approved technical

decisions on trade study analyses for each design criteria to maximize

success, implementing green technologies as appropriate. Performed

commissioning on the data center: identified test items, success/fail

criteria, provided problem resolution and test acceptance. Managed

the internal network backbone design, installation service and

testing.

o Successfully planned and executed a move of all data center

computing assets to the new facility in less than 48 hours

receiving published company acknowledgement, and team rewards.

. Instrumental in the implementation of a Disaster Recovery (DR) program

as technical lead and executive sponsor. Completed a business impact

analysis of the information systems services and applications for the

corporation along with defining an achievable recovery time objective

(RTO). Researched and evaluated outsourcing, leased space and data

center build options. Performed site selection and physical

infrastructure requirements identification. Managed the infrastructure

for the site build out. Planned budgeting, schedule, system recovery

plans, DR manual documentation and testing. Managed process changes

to identify and manage DR enhancements for capturing new requirements.

Identified, and satisfied the needs for, on premise personnel

support, maintenance, off site system access, recovery media, and on

site testing. Provided for continuous process and system enhancement

in support of changes in business requirements and technology

advancements. Worked a plan that allowed a planned hardware refresh

cycle that extended the life of systems from the corporate data center

in to the DR center.

. Developed the Infrastructure team from an initial team of three

resources into a progressive and effective multi-functional group.

o Prepared budgets on salary, bonus, training/development and

travel for 10-40 personnel over a ten year period.

o Completed assessments on all personnel, creating and executing

development plans that identified individual and group training

needs. Responsible for the structure of the Infrastructure

team, planning for managed growth, promoting and recruiting from

supervisory to director level. Responded to all personnel items

to include interviewing, hiring, firing, disciplinary, salaries,

salary reviews/adjustments, personnel rewards.

o Exemplary leader of Information security department as the

security officer; conducting successful Payment Card Industry

(PCI) audits with set-forth guidelines; incorporating security

as a new function into the Enterprise - instilling the vision,

goals, recruitment and priorities for the group, assuring that

overall security posture, processes, policies and practice are

applied consistently across the Enterprise. Led the execution

of risk assessments to mitigate and focus security projects;

delivering support to Payment Card Industry (PCI), Health

Insurance Portability and Accountability Act (HIPAA), and

internal and external audit processes for security enhancement.

o Retained more than 90% of team personnel over a ten year period

exhibiting one of the lowest turnover rates in the company.

. Successfully directed two (2) wide area network connectivity upgrades.

Initial implementation of the POS upgrade was a leased line (T1)

solution that was converted to Satellite data services. Succeeding

the Satellite installation was a conversion to Internet VPN (Cable,

DSLx). Each migration was researched and analyzed for critical

factors such as cost, performance, availability, SLA's, installation

and conversion challenges, geographical coverage, DR effect, and

network backup. The upgrades were completely successful - providing

much better network performance than previous solutions, reduced

installation costs, higher site penetration rates, and better

flexibility in supporting the business needs. The costs were

repeatedly reduced to such a degree that the total store network data

expense was reduced above or flat over previous years in an expansion

from 500 locations to over 5000. A ten to one improvement in cost.

. Executive sponsor of an aggressive timeline project to deliver

Enterprise Mobility services via tablet devices for field services.

Coordinated the engagement of outsourced services for the complete

lifecycle of the devices. Investigated managed service partners,

device management solutions, device and /network security solutions

and selections. Researched wireless network provider solutions,

evaluating multiple providers in a proof of concept engagement,

negotiated data services and support therein. Provided solution of

outsourced user training and support for implementation through

ongoing support. Initiated custom application development project -

gathering requirements, completing software requirements and document

for outsource bid. Integrated internal GIS application into mobility

solution.

. Provided clear direction and coaching to the entire Network

Architecture Team in administering an international data network;

rendered implementation, management, and support to 5,000 various

connected locations with corporate and cloud services.

Manager, Enterprise Systems Integration Sep 1995-Apr, 1998

Navy Exchange Service Command (NEXCOM), Department of the Navy ( Virginia Beach,

VA

Lead administrator and manager of a team of system administrators in charge

of the Enterprise network and file servers. Challenged with providing

network file server, personal computing, email and Internet access

solutions to over 1000 worldwide locations as part of a Navy Exchange

(NEXNET) modernization program.

Managed and coordinated budgeting, future planning, employee selections and

reviews, and administration. Handled budgets and schedules, purchasing,

system design, subcontractor management, system administration, and

implementation.

Career Highlights:

. Lead technical and project director for the Enterprise Systems

installation. Contracted technical resources for the design of a

single sign-on worldwide network file and email system. Defined

requirements, goals and schedule for systems installations. Worked in

tandem with contracted resources to integrate, test and develop a

practical system.

o Coordinated with network and telecommunications teams for

installation support, service installations and timelines.

Completed site installations in support of modernization

including: telecommunication provisioning and turn up; Cisco

network hardware installation and configuration for wide area

and local networks; Store In Store Processor (ISP) installation

and configuration, point of sale installation and configuration,

Network file/print server installation, personal computer and

network printer installations.

. Leveraged expertise as lead system administrator for corporate SUN NFS,

NIS/NIS+, WEB, and DNS servers; supervising the mail administration

staff for more than 3,000 users on a geographically diverse network

Earlier Career

Reliability and Safety Engineer Maintainability and

Safety Engineer

Collins Air Transport Division ( Cedar Rapids, IA

Education

Bachelor of Science in Electrical Engineering

Michigan Technological University ? Houghton, MI

Bachelor of Science in Computer Science

Mount Mercy College ? Cedar Rapids, IA

Progress towards

Professional Development

Member - Project Management Institute PMI professional 2964732

Programs and training received

o Six Sigma design and process

o Continuous process Improvement techniques and concepts

o Targeted interviewing techniques

o Seven habits of highly effective managers

o Project management world - PMI Project management

American Management Association

< AMA's 5-Day MBA-Information Technology Project Management ? Strategy

Execution - Getting Things Done ? 7 Habits of Highly Effective People

< Empowered Work Group ? Communication Skills for Managers

< Various Conferences Workgroups-Mobility Implementation ? Information

Security ? PCI/HIPAA and Security Auditing ? ITIL Lifecycle:

Continuous Process Improvement ? CPI (Continuous Process Improvement)

< Training Sessions-Data Center Design and Implementation ? Cloud

Solutions ? Risk Management ? E-discovery

Core Competencies

Vendor Management Hardware, Software, Services, IT, Telecom

Outsourcing

Cloud sourcing Integration

Enterprise Web Services

User Account Creation/Management

LDAP, DNS, AD Integration Configuration

High Availability Web Services with Load Balancing, Redundancy, Failover

Enterprise Applications with SQL utilizing Microsoft or Oracle

Virtual Linux and MS Server Implementation with VMWare

Unix/OS400 Physical and Logical Partitioning

Mobility Solutions, E-mail, Tablet Integration

Enterprise security CISP, PCI, HIPAA, Data

Enterprise Storage EMC and Netapp

Data Center Design, Construction, Management

Cost Containment, Reduction, Management

Disaster Recovery Design, Implementation, Testing

Management and Integration 5000+ Node Heterogeneous Network

Credit and Debit Environment Insource and Implementation

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