Customer service rep

Tiffany Galicia

**** ********** *** *** *******, TX 78228

acb6kk@r.postjobfree.com - 210-***-****

Work Experience

Customer Service Rep

Transcom North America : AARP - San Antonio, TX

August 2012 to August 2013

Answered over 150 plus calls a day to the elderly. Assisted them with transaction on join/renewing their memberships with AARP or/and if they needed to speak to their insurance providers if direct them to the appropriate place.

Customer service rep/ verifier/ dispatcher

The message center - San Antonio, TX

March 2012 to August 2012

Responsibilities

Mid day shift 'rush hour' had me relaying over 150+ calls to doctors, contractors, landlords, and any other company who had a contract with TMC. It was my duty to relay these msgs in a timely manner and with as much detail I could possibly enter with the limited space we were provided.

Accomplishments

I was able to move up 2 positions in the short time I was there. After being a CSR I moved up to verifier;I'd call back the original caller to verify they received a call back. There after I moved up once again to 'dispatcher' that role consisted of I relayin the actual msg to the dr, the landlord, the lawyer, the apt complex mngr, etc.

Skills Used

Efficient customer service.

Worked well with others.

Punctuality

Cashier / Stocker

Party City - San Antonio, TX

October 2011 to December 2011

I started at Party City during its busiest season of the year, Halloween. It was an exciting fun experience to be able to work with the staff and amount of people I encountered during those few weeks. It was basically an audition to be hired on to the yearly staff instead of being let go at the end of the Halloween season. My main duties were to perform excellent customer service and maintain a balanced till after every shift. Now I have been trained as a stocker and am able to provide better service to a customer if needed. I was recently let go due to a drop in sales, which called for some employees to be dropped from the stores budget.

Cashier

Dallas Cowboys Pro Shop - San Antonio, TX

June 2010 to June 2011

I was a cashier who performed excellent customer service. At the beginning of every one of my shifts if it required a till to be balanced i performed one. Also, if I was closing shop in the evening I was expected to balance the till and deposit the money bag to the bank.

Education

Massage Therapy

Academy of Health Care Professions - San Antonio, TX

January 2010 to January 2011

Phillips College - San Antonio, TX

2006 to 2009

High school diploma in N/A

Rick Hawkins High School - San Antonio, TX

2006 to 2009

Additional Information

Skills

3-4 yrs in customer service industry

Programs I've worked with: the infinity system, CIBOODLE, Siebel, Empower, Microsoft: word, excel, power point, etc.

Contact this candidate