Import Customer service/Documentation

Rupesh C. Mhatre

Gouresh Niwas, Behind Bhadrakali Apartment,

Room No 6, Pokharan Road No 1,

Thane (W)-400 606

Mobile No: 970-***-****

Personal email: acb6fa@r.postjobfree.com

OBJECTIVE:

. To be part of a very spirited and challenging environment and crave

for learning new things.

EDUCATION:

Commerce Graduate from Mumbai University

ADDITIONAL QUALIFICATION:

Advanced Certificate in Foreign Trade (Recognised by Indian Merchant's

Chamber)

WORK EXPERIENCE:

Company: Panalpina World Transport India Pvt. Ltd.

Duration: Oct 2013 to Till Date

Designation: Senior Executive

Department: Ocean Freight Department

General Responsibilities

> Creating Files such as House bill of lading and Master bill of lading

in the system.

> Tracking the containers in the system and send the current status to

the respective clients.

> Sending Shipping Instructions on time.

> Checking whether shipping instructions are send correctly.

> Checking AMS (Automated Manifest System).

> Ensure set KPIs viz; productivity, accuracy and timeliness are achieved.

Company: Globelink WW India Pvt. Ltd.

Duration: May 2013 to Oct 2013

Designation: Import Customer Service / Documentation Executive

Department: Import Department

General Responsibilities

Handling Operation and Unclear cargo:

> Handling & keeping follow up for un-clear cargo and sending the un-

clear cargo list to POL agent on every 15 days of vessel arrival to

destination and also chasing with the consignee to clear the cargo at

the earliest.

> Keep track of all the damage cargo, short landing of cargo and

informing the same to over-seas agent/ consignee and arrange for the

joint survey with cfs.

> Sending photographs & de-stuffing report of each shipment to POL agent

on daily basis once the container got destuffed.

> Verifying the agent's ocean freight rate for all the nomination

shipment is as per our buying agreement rate and getting the revised

DN/CN to close the job.

> Keeping follow up with CFS for import container movement & de-

stuffing.

Handling Customer service Desk:

> Main focus on Import Vessel Enquiries.

> Providing details to CHA/ Consignee & Forwarders regarding the status

of their shipment.

> Keeping track with Carriers & Overseas agent for vessel status.

> Updating forwarders ( prepaid shipment) about the arrival of

consignment on day-to-day basis

> Updating & Sending Cargo Arrival Notices/ de-stuffing status to the

consignees & delivery order status to overseas agent through software

package (Intra) on daily basis.

> Daily follow up with carriers for the arrival status of the

consignments (FCL / LCL) & up-dating the IGM, ITEM no. in the system.

Company: MOL (Mitsui O.S.K Lines) Processing Services Pvt. Ltd.

Duration: May 2011 to May 2013

Designation: Executive

Department: MCS (MOL Consolidation Services)

General Responsibilities

> Preparing bookings, Mass Booking Confirmation & Receiving.

> Preparing Forwarder's Cargo Receipt (FCR)

> Preparing Container Load Plan (CLP)

> Invoicing

Company: Maersk Global Services India PVT. LTD.

Duration: June 2006 to June 2010

Designation: Processing Officer

Department: Value Added Services (VAS)

General Responsibilities

> Livechat with customers to help them to solve their queries.

> Tracking the containers in the system and send the current status to

the respective clients.

> To track vessel schedules in the system and send the current status to

the respective clients.

> To find out tariff rates from the system.

> To provide swift and defect free documentation to customers.

> Updating system with various documents required for logistics such as

Shipping Order, Container Stuffing, Bill of Lading, and Forwarder's

Cargo Receipt based on the instructions received from location.

> Ensure that documents are reverted within the agreed time frame in

order to prevent claims, avoid legal actions, fines and penalties to

Maersk.

> Generate location/ client specific Vessel Volume reports.

> Train the new members of the team on the system & related updations

and help them to work independently as a team member.

> Ensure set KPIs viz; productivity, accuracy and timeliness are achieved.

> In case of any clarifications, correspond (via BA) with respective Client

Coordinators of different origins.

> Ensure carrier cut offs and client cut offs are monitored and met.

> Updating POS (Purchase Orders) through EDI by rectifying errors in the

system called AAA.

> Creating new vendors details in the system called SCV (Single Customer

View).

MPS & ODS

General Responsibilities

> Administrating the MPOWER Shipper Site meant for vendors to book their

cargo online with Maersk Logistics.

> Maintaining the Vendor database and designing the site as per vendor's

requirements.

> To handle Issues and Errors faced by vendors while accessing the site.

> Uploading Purchase orders from Vendor's system (LOGIT) to the E-Booking

Site (MPOWER Shipper) and handling error messages regarding the same.

> Updating the system with vessel details such as vessel names, departure

and arrival timings, site codes of the ports called by a particular vessel

as per origin's requirements.

DOC Support

General Responsibilities

> Monitor Right Fax Queue and Index Documents.

> Update MODS Booking Panel with Shipping Instructions.

> Routine MCS Communication with location on outstanding issues.

> Ensure all updates are done basis IOP provided by the Location.

> Preparing CBOR reports.

> Update location CBOR information in GSC local system.

> Generate location/client specific Vessel Volume Report.

> Ensure carrier cut offs and client cut offs are monitored and met.

FMC Filing

General Responsibilities

Creator:

> Performed the role of creation of Service Contracts as per the norms

and regulations of (FEDERAL MARITIME COMMISSION, USA)

> Educating the Sales desks about the Terms and Conditions for Service

Contract Filing in case of any discrepancy.

> Working on MCS which stands as an official communicator between the

clients, Sales and us.

> Maintaining the accuracy and timeliness in the job.

> Knowledge of Ocean Freight Rates.

IT SKILLS:

Operating Systems: Win 98, Window 2000

Applications: MS-Office 2003, Tally 4.5 & 5.4

ATTRIBUTES :

> Ability to meet deadlines. Excellent time Management Skills.

> Ability to work hard with reliable and promising results

> Ability to handle high volumes of work in excellent co-operation with

customers, colleagues and other involved parties.

> Ability to work on own initiative or as part of a team.

PERSONAL INFORMATION:

Date of Birth: 01-09-1979

Marital Status: Unmarried

Languages: English, Hindi, Marathi

Extra-Curricular Activities

> Surfing, Reading Books & Playing Cricket.

> Listening to various genres of Music.

REFERENCES

Available on request

Contact this candidate