Customer Service Executive Assistant

AIDA MARRERO

Permanent Address: *** East ***th Street Apt. 4D Bronx, NY 10458

PHONE: 929-***-**** E-MAIL: acb6dr@r.postjobfree.com

OBJECTIVE:

To obtain an entry-level position where my experience and education will allow me to make immediate

contribution as an integral part of a progressive institution or company.

PROFESSIONAL EXPERIENCE

Top of the Rock Observation Deck, New York, NY March 2012-Present

Host

● Meet, greet and interact with guests in a professional, friendly and hospitable manner.

● Provide directions within the attraction to maintain consistent guest flow.

● Offer safety/other information to inquiring guests as needed.

● Admit ticket holders into the attraction through use of wireless admission terminals.

● Load appropriate number of guests into elevators.

● Identify any guest traffic obstacles and partner with manager on duty for resolution

● Answer any/all guest questions concerning the Top of the Rock Observation Deck, Rockefeller Center and New

York City.

NTI Brokerage INC, Bronx, NY July 2011-March 2012

Executive Assistant

● Quote automobile, homeowners, and commercial insurance policies.

● Issue national and international airline tickets.

● Perform money transfer electronically

● Perform daily business secretarial duties such as: answering phone calls, processing mail, and cash handling.

Mobile dental services, Bronx, NY February 2009-May 2010

Customer Service, Client Recruiter

● Daily recruitment of potential clients through walk-ins or by appointment.

● Inputted new client information into company database on Microsoft Excel spreadsheets.

● Aided potential clients with frequently asked questions about dental insurance and care.

● Completed clerical duties including filing, answering calls and taking messages.

Xtreme Driving School Bronx, NY August 2008 – February 2009

Executive Assistant

● Coordinated weekly master schedule of beginner driver’s courses.

● Supervised and coordinated 5-hour defense driving courses and Driver’s Education courses for novice drivers on a

weekly basis.

● Scheduled Road Tests through the New York State Department of Motor Vehicles for clients upon completion of

courses.

● Completed daily clerical duties including: faxing, filing, answering phone calls, and mail processing.

SKILLS

● Computer: Microsoft Word, PowerPoint, Excel, Publisher, Adobe

● Foreign Language: Fluent in Spanish conversation, reading and writing

REERENCES

● Sindy Tavarez, Massanutten Military Academy, 917-***-**** acb6dr@r.postjobfree.com

● Miguel (Mike) Nunez, NTI Brokerage Inc, 718-***-**** acb6dr@r.postjobfree.com

● Demecia Martinez, 917-***-**** acb6dr@r.postjobfree.com

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