Customer Service Manager

James S. Richardson

***** ******** ******* **. ******, MN 56573

Tel # 218-***-****

E-Mail: ******************@*****.***

SUMMARY OF QUALIFICATIONS

Accomplished Facilities and Operations Professional with 25 years of experience in Facilities and

Operations. Currently working as Facility Manager for a large Aluminum Boat Manufacturer. I am a team

leader who demonstrates the ability to lead effective teams in Facility Management. Extensive experience

in Manufacturing Engineering Equipment Design; Build & Install; and Equipment Safety Programs. Also

experienced in Facilities, MRO Material and Services Purchasing

CORE COMPETENCIES

Project Management Decision and Conflict Resolution Problem Solving

Green Belt Trained Crisis Management People Management

PROFESSIONAL EXPERIENCE

Brunswick Boat Group

New York Mills, MN

Facility Manager 2011 to Present

Managing a facility staff responsible for a 200,000 sq./foot Aluminum Boat Manufacturing

Facility. Including Building / Equipment Maintenance and Environmental Health and Safety

Functional Groups with $2.5 M annual spend.

Budgeted for planned and successfully executed multiple complex Facilities and Production

Equipment Projects.

Solid understanding of building management systems.

Medtronic Inc. 1997 to 2011

Fridley, MN.

Equipment Support Supervisor 2002 to 2011

Team Leader and Coach of nine skilled Technicians; Tool Makers; and Design Drafters.

Established a routine to analyzed machine failures data to root cause, and as a result

slashed unplanned equipment failures by 40%.

Successfully integrated the Machine Shop and Equipment Support Groups resulting in

improved customer service levels.

Greatly improved Equipment Spare Parts availability by creating a centralized Repair Parts

Storage System.

Designed, Installed and validated a modern FDA Part 11 compliant Computerized

Maintenance Management System (CMMS.

Partnered with EHS to complete site wide Lockout_ Tag out and Machine Guarding

Programs.

Principal Technician 1999 to 2002

Provided expert failure analysis information to root cause on failed manufactured

components. This information was used by R&D and Manufacturing Engineers as a Tool for

process improvements and to prevent failure reoccurrence.

Designed and created an electronic file sharing system used to share critical failure data to

manufacturing technical staff.

Medtronic Star of Excellence Team Award Winner

Failure Analysis Technician 1997 to 1999

Provided expert failure analysis information to root cause on failed manufactured devices

returned from the field. This information was used by R&D and Manufacturing Engineers

as a Tool to prevent reoccurrence.

Investigated to root cause all MDRs as required by FDA Protocol

Designed and created reporting format to share technical failure analysis data on devices

returned from the field

Rosemount Inc. 1984 to 1997

Eden Prairie, MN

Senior Manufacturing Technician

• Broad manufacturing and procurement engineering experience in increasing

responsibility.

• International experience transferring production facilities to England and

Singapore

Education

University of Wisconsin – Stout

Bachelor of Science: Industrial Management

Dunwoody Institute

Diploma: Computer and Digital Systems Technology

TECHNICAL SKILLS

CMMS Administration Green Belt Trained

Level One Thermographer Solid Microsoft Office Skills

Manufacturing Process Development MRO Purchasing Experience

COMMUNITY LEADERSHIP

Robbinsdale Fire Department - Asst. Fire Chief 2007 to 2012

Robbinsdale Fire Department - Firefighter 1990 to 2012

Provide leadership to an all “Paid on Call” staff of 30 members.

Past President of the Department’s Pension Fund.

Retired from the Department in January 2012 after 21 years of service

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