Service Representative Supervisor
Resume:
Shanderia N Montgomery
Nashville, TN 37217
acb6cf@r.postjobfree.com
Objective
Obtain a responsible and challenging position within your company that will allow me to learn new
technologies and skills while utilizing my previous experiences to improve beyond my current
abilities, and also to build a strong business relationship with the company and clients; and
exceed expectations to excel within the company.
Work Experience
CVS/Caremark, Nashville, TN
Customer Care Representative III (Med D Compliance Team) 09/2011-Current
• Responsible for working complex CTM issues by pulling calls and
provide a thorough detailed call summary when requested by the
client/CMS
• Perform weekly test calls for various clients
• Maintain a database to identify trends on a client/rep level
• Send out coaching requests for opportunities identified on calls
• Travel to other sites throughout the US to assist with training new
hires
• Responsible for taking inbound Medicare Part B & D calls based
on company needs
09/2008-09/2011
• Responsible for completing grievance cases before the deadline
Comdata, Brentwood, TN
Telephone Service Representative Specialists
• Responsible for taking supervisor calls
• Researched fraudulent account activity
• Responsible for placing lost/stolen checks on hold
• Responsible for authorizing checks and fuel cards
• Assists with training new employees
• Responsible for outbound calls to void and reissue checks for customers
Affiliated Computer Services, Nashville, TN
01/2008-05/2008
Telephone Service Representative
• Accepted payments from customers
• Helped customers program new devices
• Responsible for going over the detailed phone bill with customers
• Made credits to accounts that were mischarged
• Answered inbound phone calls
Kroger, Brentwood, TN 06/2007-01/2008
Fuel Station Supervisor
• Responsible for making schedules on a weekly basis; approved times off
• Responsible for ordering and receiving inventory
• Managed and balanced cash drawers
• Changed fuel prices; ensured the company received the amount of fuel that was paid for
• Supervised over 10 employees; trained new hires
Education
Kaplan University Expected Graduation
2015
B.S. in Business Administration, Forensics Accounting
National College of Business and Technology 04/2009-05/2011
A.A. Degree in Accounting
Skills
• Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Access ), Outlook
• Ability to work with several operating systems, including Windows, AS400, POS Systems,
PeopleSafe, MedHok, Fazal, Marx, and Facets
• Excellent written, verbal and interpersonal skills
Contact this candidate