Charles Williams Phone :757-***-**** Cell:757-***-****

acb6bx@r.postjobfree.com

Achievements

Tested ability to act as trusted adviser for executives, technical experts, management,

and clients.

Proven record of achievement in technical management from initial feasibility analysis

and conceptual design through development, implementation, change management, and

end of life cycle while facilitat ing operational savings and preparing the business for

future opportunities.

Managed large-scale, technically-complex, and time-sensitive business technology

initiatives in content delivery, call center, data centers, LMS, DRP, CRM, ERP, finance,

and HR; consistently meeting time and budget expectations while maintaining SLAs.

Professional Experience

IT Division of Fortune 500 Company, Gannett

Norfolk, VA 1/2013-12/2013

Gannett Digital’s largest 2013 project which was a $5+ million core content infrastructure build

out project with team members in several geographically disbursed locations.

Technical Project Manager for Content Platforms (Contractor)

Led a difficult, time-sensitive project for Gannett. With minimal ramp-up time, oversaw racking

of servers and provisioning of hundreds of cloud VMs, coordinating activity by distributed matrix

teams. Having to address challenges with resource contention and competing priorities, especially

among SMEs and architecture. The project completed successfully and on-time, supporting

Gannett Digital’s largest initiative in 2013.

Selected Results

Coordinated the build of new infrastructure for non-production and production

environments into a new enterprise-wide content platform which consisted of over a mix

1500 virtual and physical servers and 20-plus applications/services.

Prepped over 100 properties; a mix of diversely located publishers, broadcasters, and

special sites in the Gannet portfolio, for integrat ion into the new enterprise-wide content

platform solution working closely with development, PMO, local site teams.

Assisted with paywall development and integration of the solution, working closely with

local developers and product owners.

Ran smaller software integrations under Agile methodologies and utilizing ITIL

practices for larger implementations through the corporate PMO .

Oversaw integration of user account management solution for all Gannett properties

having to work closely with our CDN partner Akamai to overcome sizing limitations.

Oversaw implementation of peer-to-peer SQL 2012 replication between datacenters.

Created the repeatable process to prep new publishing and broadcast properties for

launch on the new infrastructure that the team built.

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Cruise Ventures, Inc. – d.b.a. CI Travel

Norfolk, VA 1/2012-11/2012

A $250 million travel management company (TMC), in top 40 for annual travel volume

Director of Information Technology

Managed technical business strategy to revitalize a challenged company within an ever changing

industry. Worked with newly seated CEO and board to turn around the company.

Selected Results

Conducted team discovery of core needs which were used to select new core

environment technologies in which to build a travel management IT environment.

Coordinated with DBAs, developers, business analysts, and account representatives in

evaluat ing quality control, data stores, profile management, online booking tools,

reporting tools, and customer relationship management tools to add to the technology

stack in support of our internal and external client needs.

Completed back office migration of $150 million IBM mainframe core accounting

system on time and budget to Trams.

Partnered with third-party vendor and DBAs to integrate a new leisure travel solution

into the newly acquired Trams solution.

Worked with executive management o n technical separation of old company ties and on

integration with our environment of potential mergers and/or acquisitions.

Renegotiated vendor contracts in order to minimize complexity of the technology to

better position the company so it could pivot with market changes.

Six-Month Mid-Career Sabbatical

Chesapeake, VA 7/2011-12/2011

Business Technology Executive Looking for New Challenges

Took time to take on a new volunteer role, learn new skills, earn new certifications, and

participate in entrepreneurial business opportunities in the region.

Selected Results

Ran for and won the President of Hampton Roads Chapter of the Project Management

Institute position in the first election ever held for a Board of Director role.

Attended nine week PMP preparation training course with Tidewater Co mmunity

College’s On Ramp Program and earned my Project Management Professional (PMP)

certification.

Started the Technical Certificate in Health IT Engineering, HITECH Program, at

Tidewater Community College then successfully sat for and passed the six related

certifications.

Worked with and participated in local start up and business initiatives: Ignite Hampton

Roads, Start Norfolk, Old Dominion University (ODU) Business Gateway, and

Innovation Research Park @ ODU.

Read or listened to twenty-four books while I was taking time to relax during this

period.

Attended local workshops, events, and volunteer groups to see what was going on in the

local community and to determine if I could help in any way.

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Began meeting with the CEO of CI Travel prior to his placement in January 2012 to

discuss current and future needs of the company to assist with his planned restru cture of

the company.

Hampton Roads Educational Telecommunications Association-WHRO

Norfolk, VA 9/2004 – 6/2011

A $15 million educational content creator and provider in Hampton Roads

Information Technology Officer and Director of Information Technology

Managed IT infrastructure, development, and technical staff in support of strategic business

initiatives. Provided technical guidance to executive staff, board, and owner -members leading to

improved operational performance, and increased customer satisfaction.

Selected Results

Created and competed an American Recovery and Reinvestment Act proposal for

regional and state government to create a $60 million ultra -high bandwidth regional area

network to interconnect economic development, educational, telemedicine, and research

sites around southeast Virginia, and received letters of support from local private and

public leaders which garnered an attempted bond initiative in Richmo nd to make a more

favorable proposal.

Assisted Virginia Department of Health by creating an auditable system for their

statewide continuing education EMSAT program.

Oversaw migration of local school divisions’ learning management systems (LMS) from

Blackboard to a centralized D2L instance within 6 weeks with only 2 months of

preparation which support ed approximately 20,000 students; allowed teachers to train

over the summer; migrated old Blackboard classes from the 18 local school districts’

Hampton Roads Virtual Learning Center; and simultaneously implemented the Virginia

Department of Education’s Virtual Virginia Advanced Placement High School.

Worked in conjunction with Hampton Roads Planning District Commission (HRPDC)

and Virginia Department of Emergency Management (VDEM) on southeast Virginia’s

first responder infrastructure, Hampton Roads Tactical Regional Area Network

(HRTacRAN).

Worked with the Hampton Roads Planning District on regional-wide critical

infrastructure initiatives that could impact roughly 1.7 million citizens and a large

portion of US military capabilities.

Compass Technology Management, Inc.

Chesapeake, VA 1/2000 – 8/2004

For-profit IT division of a $500 million not -for-profit organization with worldwide locations

Manager of Data Administration and Lead ERP/Accounting Database Administrator

Managed a team of ten DBAs and project teams of fifteen or more in support of internal and

external clients. Worked with executive members to meet business needs relat ed to data

resources shared across multiple enterprises. Junior member of team named as the department

head tasked with developing a multi-site call center and secured access to worldwide database

resources.

Chuck Williams 4

Selected Results

Led design and implementation of one the first active-active SQL server cluster database

solutions between CBN’s Virginia Beach, VA and Nashville, TN sites, making possible

the simultaneous operation of two i3 large predictive dialer call centers and development

of an integrated real-time reporting solution to track constituent activity.

Managed data administration of in-kind donation transactions in excess of $300 million,

international transport coordination, and warehouse facilities. Through process

upgrades, and implementation of remote connectivity for resource management,

additionally managed $500 million in annual transactions through ERP, HR, and

accounting systems.

Developed multiple solutions related to call center, web, CRM, and accounting

environments working with executives, legal, product owners, users, business analysts,

programmers, engineers, and other DBAs.

Met ambitious delivery goals for project development despit e the loss of senior

personnel in the early days of my tenure as department head. The ability to rebound

quickly and restructure resources built confidence with clients and internal stakeholders.

Managed the design, implementation, and testing of a $10MM remote disaster recovery

solution for sites’ data processes which allowed the client to keep operations running

during regional/site outages.

Additional Relevant Experience

Developed and tested solutions under first phase documentation and evaluation for the

Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI) for

Level One through Level Three organizations.

As one of 10 technical experts chosen to develop strategy, work plans, and task

assignments for all Air Combat Command (ACC) bases, migrated nearly 100,000 users

to NT 4.0 and Exchange 5.5 leading to full communication integration ability for ACC.

Led team recognized by the Air Intelligence Agency (AIA) as the "NUMBER ONE

Y2K program” for management of a $2.4 million project in support of the 480th

Intelligence Group's command, control, communications, computers, intelligence,

surveillance and reconnaissance (C4ISR) systems. The project was responsible for

preparing more than 50 large critical systems that resided on the Non-Secure Internet

Protocol Router Network (NIPRNet), Secret Internet Protocol Router Network

(SIPRNet), and the Joint Worldwide Intellige nce Communications Systems (JWICS).

Professional Certifications

PMP, Project Management Professional 11/2011-11/2014 #1467744

CRISC, Certified in Risk and Information Systems Control 1/21/2011 -1/31/2015 #1105458

CSSLP, Certified Secure Software Lifecycle Professional 4//1/2009 -4/30/2015 #306943

CHFI, Computer Hacking Forensic Investigator 6/20/2008 #ECC925736

CISSP, Certified Information Systems Security Professional 2/28/2008 -2/28/2014 #306943

MCDBA, Microsoft Certified Database Administrator #935641

MCSE, Microsoft Certified Systems Engineer #935641

MCP, Microsoft Certified Professional 1997 #935641

CompTIA Healthcare IT Technician 10/2012 #COMP001020465359

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CompTIA CDIA+ (Certified Document Imaging Architect) 11/ 2012 #COMP001020465359

CHTS-IM, Certified Healthcare Technology Specialist Implementation Manager 3/2012

#247414905

CHTS-TS, Certified Healthcare Technology Specialist Technical/Software Support Staff

11/29/12 #253158883

CHTS-IS, Certified Healthcare Technology Specialist Implementation Support Specialist

12/8/12 #253520305

CHTS-TR, Certified Healthcare Technology Specialist Trainer 12/12/12 #253686954

CHTS-PW, Certified Healthcare Technology Specialist Practice Workflow & Information

Management Redesign Specialist 12/19/2012 #253858752

CHTS-CP, Certified Healthcare Technology Specialist Clinician/Practitioner Consultant

12/26/2012 #253925642

CMBA, Certified MBA, one of the first 250 in the world 9/30/2003

Education

M.B.A. with Honors, Specialization in Project Management, Jones International University,

Centennial, CO 12/2003

B.S. in Computer Science with Minor in Mathematics, McKendree University,

Lebanon, IL 5/1999

Technical Certificate in Health IT Engineering, HITECH Program, Tidewater Community

College, Virginia Beach, VA 5/2012

Security Clearances

Active – Law Enforcement Sensitive – FBI conducted investigation

Inactive - Cleared for Top Secret information and granted access to sensitive compartmented

information

Awards

Recognized by Gannett Media with Gannett Digital Excellence Award September 2013

Recognized by CIO Magazine: CIO100 Award Honoree for 2010

Recognized by Hampton Roads Inside Business Magazine: 2010 Forty Under 40 Honoree

Recognized by Association of Public Television Stations (APTS) with a 2010 EDGE Award

National Educational Telecommunications Association, (NETA) Education Center Board’s 2009

inaugural Enterprise Innovation Award

Boards and Organizations

PMI Hampton Roads, President 2013, President -elect 2012, and VP of Marketing 2003-2004

Chesapeake NetGuard, Technical Lead and Steering Committee Member 2010 -Current

Virginia Modeling, Analysis, and Simulation Center (VMASC), M&S Leadership Council,

Educational (STEM) Committee Chair 2010-2012

Hampton Roads Critical Infrastructure Protection Program (HRCIPP), Steering Committee 2010 -

2012

I believe I meet mos t of thes e requir emen ts .

S ummary

Repor ting to the Vice Pr es ident – P rogram Se rvices, the Pr oject Manage r will be res po ns ible for managing OEM and s ales projec ts in the Ai r Trans po rt ma rket. P rima ry focus will be on airline s pecific s ales projects with s uppo rt p rovided to OEM an d othe r CAS p riori ties as require d. Overs ees execution of com prehens ive, m ulti - tiered p roject s chedules crea ted th rough the inpu t of p roject res ources . Fos ters collabora tion wit h fellow ma nagers and acros s work fu nctions to ens u re tha t organiz ati onal res ou rces are maximiz ed. Mai ntains continu ous communica tion with o the r projec t manage rs to identi fy an d res olve any is s ues to ens u re the s ucces s ful completion o f mul tiple pr ojects .

Es s ential Duties and Res pons ibilities include the followi ng. Other duties may be as s igned.

S uppor t Sales group th rough out the s ales cycle to develop projec t cos ting (including con tracto rs, vendors, t hird pa rty p roduc t s up pliers, logis tics, hardware, e tc).

Define p roject s cope, goals and delivera bles s uppor ting bus ines s goals in co llaboration wit h all levels of managemen t.

Es timate the res ources and pa rticipan ts needed to achieve p roject goals .

Interact wi th cont racto rs and vendors t o create s ta temen t of wo rk, obtain pricing quo tes, and manage f or t he du ration o f the p roject.

W ork with cont ractors t o complet e or up date app rop riate cer tification for s pecific ins tallatio n.

Draf t and s ubmi t budge t pro pos als and recomme nd s ubs equent budget chang es where neces s ary.

Develop and manage s chedules for s upplie r miles ton es and deliverables to s up por t cus tome r requi remen ts (har dware, s oftwa re, docu menta tion, etc) .

Provide owne rs hip of bo th cos t and s chedule f or all as s igned projec ts .

Arrang e and lead p roject mee tings, confer ence calls, etc with both in ter nal and exte rnal s takeholde rs .

Effectively communica te proj ect expectatio ns to tea m membe rs in a timely and clea r fas hion.

L iais e with project s takeholde rs on an ongoi ng bas is .

W here requi red, nego tiate wit h othe r depa rtm ent ma nagers fo r the acquis itio n of re quired pers onnel fro m within t he company.

S et and contin ually manage pr oject expectati ons with tea m memb ers and ot her s takehol ders .

As s is t in development o f cont ract cus tome r req uired s chedules .

Anticipate is s ues and work wit h inte rnal and exte rnal s takeholde rs on pr oblem res olution.

Identify and manage pr oject depen dencies and critical pat h proces s .

Plan and s chedule projec t timelines and miles tones us ing appr opria te tools .

Track project miles t ones and delivera bles .

Develop and delive r pr ogres s repo rts, pro pos als, require ments docu menta tion, and pres enta tions .

Dete rmine t he fre quency and con tent o f s tatus rep orts f rom the pr oject tea m, analyz e res ults, and t ro ubles ho ot p roblem a reas .

Participate in weekly an d mon thly s tatus rep orti ng to Senio r Ma nagemen t.

Proactively manage changes in p roject s cope, iden tify pot ential cris es, and devis e contingency plans .

Define p roject s ucces s criteria and dis s eminate them to involved pa rties th rougho ut p roject life cycle.

Build, develop, and g row any bus ines s relatio ns hips vital to the s ucces s of the p roject.

Conduct p roject pos t mor tem analys is and create recomm endatio n rep orts in o rder to iden tify s ucces s ful and un s ucces s ful project elemen ts .

As s is t in the developmen t of bes t practices and to ols for p roject executi on and manage ment

Q ualifications / Requireme nts :

3+ years direct wo rk experience in a p roject manage ment capacity, inclu ding all as pects of proces s deve lopme nt and executi on.

College G raduate wi th a 4 Year deg ree in r elated s tu dies or ability t o demons trate e quivalent ed ucation o r experience.

PMP certi fication p refe rred.

Knowledge of aviati on equip ment an d certificati on pre fer red.

S trong fa miliarity wit h proj ect managem ent s of tware, s uch as Micros of t Proj ect.

Experience at wo rking both i ndepende ntly and in a team-o rien ted, collabora tive enviro nmen t is es s ential.

Can confor m to s hif ting pri orities, de mands and tim elines thr ough analytical and p roble m-s olving capabilities .

Reacts to proj ect adjus tme nts and alte rations p romp tly and ef ficiently.

F lexible during times o f change.

Expert p roblem s olving s kills .

Ability to read comm unication s tyles of team me mbers and con tract ors who come f rom a broad s pect rum o f dis ciplines .

Pers uas ive, encouraging, and motivati ng.

Ability to elicit coo pera tion f rom a wide varie ty of s ou rces, including upper managemen t, cli ents, and o ther depar tmen ts .

Ability to de fus e tens ion am ong pr oject tea m, s hould it a ris e.

Ability to b ring p roject t o s ucces s ful completion th rough p olitical s ens itivity.

S trong wri tten a nd oral co mmunicati on s kills .

S trong in terpe rs onal s kills .

Adept a t conducting res earch int o projec t-rela ted is s ues and prod ucts .

Cus tomer s e rvice s kills an as s et.

Ability to e ffectively pri oritiz e and execu te tas ks in a high -pres s ure e nviron ment is crucial.

F amiliar with com munications concep ts, compute r de s igns, opera tions and archi tectur es .

G ood communicatio ns s kills with the ability to: lis ten to cus tome rs, identify an d evaluate t heir require ments, and to p ropos e s olutio ns . Ability to e ngage in dis cus s ions and convers ations with cus tome rs, in a manne r s uc h that the cus tome r’s res ultan t imp res s ion is one of pro fes s ionalis m and confidence.

Intimate kn owledge of devel opmen t tools, p rocedu res and overall P roduct Life Cycle.

Intimate kn owledge of pe ople manage ment s kills ; particula rly influence ma nagemen t, ris k manageme nt/ mitiga tion and fi nancial analys is .

Ability to gen erate repo rts, pr opos e develop ment bu dgets and ar ticulate p roblems and s olu tions . Abili ty to wo rk with ot her de part ments and managers to gain their s up por t and achieve pr oblem o r tas k res oluti on.

Ability to devel op and cond uct pres en tations t o cus tome rs as well as management..

Planning: an ability t o think ahea d and plan ove r a 1 -2 year time s pan.

Managemen t: the a bility to o rganiz e and manage multiple prio rities .

Problem analys is and pr oblem res olution a t bot h a s trategic and functional level.

Required travel: 15 – 2 5%.

Commit ment to compa ny values .

Relations hips and Roles -- -

Internal / Exte rnal Coop erati on:

Demons t rated a bility to in teract a nd coope rate with all co mpany empl oyees .

Build tr us t, value othe rs, communica te effectively, d rive execution, fos ter in novation, focus on the cus to mer, collab orate wi th ot hers, s olve pro blems creatively and de mons t rate high in tegri ty.

Maintain p rofes s ional inte rnal and ex ternal relations hips t hat mee t co mpany s tan dards .

Proactively es tablis h and main tain eff ective working team rela tions hips with all depa rt ments .

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