Sales Customer Service

Josephine Anne Abram

**** ********** *****

Decatur,GA 30034

*****@*****.***

Home: 770-***-****

cell phone 404-***-****

SUMMARY

As a highly successful sales administrator and customer service /

Administrative professional with over 10 years experience in the

Hospitality Industry and having worked in most of the departments

developing and strengthening new and existing business relationships, am

seeking a position to continue my successful Administrative Skills while

advancing my knowledge and understanding of the industry. I am an excellent

communicator, results-oriented and able to make strong business decisions.

PROFESSIONAL EXPERIENCE

Hyatt Place Atlanta Perimeter Center

November 2011- April 17th 2013.

Sales Manager/ Administrative Assistant

Assist the DOS with General Office Duties i.e. Sending Emails to

prospective and Current Clients, Sending Faxes, Preparing Sales Kits and

General Office Duties

Responsible for effectively managing incoming requests for proposals as

well as soliciting group business for new accounts within the SMERF market

as well as Building relations through sales calls

Handled all clients after signed contracts to discuss meeting needs

Prepared and conducted all BEO meetings

Managed and detailed all events and meetings by use of Delphi

Main point of contact for clients during events

Meli Hotel Atlanta,GA

October 15th 2010- November 2011

Sales Executive Administrative Assistant

Duties included and not limited to:

Assist the DOSM & DOS and All 6 Sales Managers with General Office Duties

i.e. Sending Emails to prospective and Current Clients, Sending Faxes,

Preparing Sales Kits and General Office Duties

Preparing, calculate, and distribute the weekly group forecast in order to

keep track of all groups (Inquiry, tentative and definite)

Managed Calendars and Coordinated all domestic and International travel

for DOSM & DOS

Prepared and submit expense reports and check requests on a timely basis

Prepared and emailed all contracts and proposal for sales manager

Routed contracts to all departments

Followed up with groups on pending contracts and rooming lists

Sent pick up reports to all upcoming groups

Routed the upcoming event list to various departments

Routed leads to all the prospective sales managers and keep up with the

Lead Log

Ordered all office supplies.

AMF 300 Atlanta, GA

May 2010 to October 10th 2010

Shift Leader

Duties include and are not limited to:

Opening and Closing Duties of the Center

In charge of the Shifts both Am and/ Or Pm

In charge of 10 Lane Captains-

In charge of counting the Bank both Am and/Or Pm

In charge of All Banquet Events in the Center

In charge of Re stocking the Bar after Pm shift

In charge of RUNNING All Reports after Pm Shift

Fremdsprachschule K ln Germany

Learning the German Language

Shamrock Irish Restaurant & Pub Koln, Germany

November 2009-April 2010

Assistant Restaurant Manager

Responsible for making the schedule

Responsible for the Afternoon and Night shift

Responsible for Training the new employees

General bar service- serving of food and beverages

Crowne Plaza Hotel - Atlanta, Marietta, GA

April 2007 to August 2009

Business Transient /Corporate Sales Manager

Produce room nights for Business Transient and Corporate Market as well as

Catering Market for the Hotel

Handle group business from beginning sales call to close of sale.

Responsible for building and maintaining relationship with vendors,

clients and other hotels.

Responsible for effectively managing incoming requests for proposals

as well as soliciting group business for new accounts within the CORPORATE

market as well as Social/Catering Market through relationship Building

sales calls and Industry Organization

Crowne Plaza Hotel - Atlanta, Marietta, GA

Catering

Assisted in Book all the catering business in the hotel

Assisted in Detailing all the events through the use of Delphi

Assisted In Detailing of Weddings, Birthday Parties and Family

Reunions

Conduct the entire BEO meeting to debrief departments on all the needs

of the upcoming groups WEEKLY

Up selling of the lounge and restaurant area for small gatherings

Crowne Plaza Atlanta Marietta, GA

Sales Coordinator

Duties included and were not Limited to :

Assisted the DOS and All Sales Manager with General Office Duties i.e.

Sending Emails to prospective and Current Clients, Sending Faxes, Preparing

Sales Kits and General Office Duties

Made all the Group Reservations and uploaded them in Opera

Charged all Third Party Reservations and All No shows

Charges all deposits for the Different Groups Both In House Groups and

Up Coming Groups

Assisted the DOS with making Reservations for all VIP Guests

Crowne Plaza Atlanta Marietta, GA

Front Desk Supervisor

2007-2008

Supervised 5 Desk Agents

General Main contact of the guest for the PM shift & Ensured that

all the wakeup calls were correctly entered

Checking In and Registering guest at the hotel.

Making and modifying reservation

Making reservations for walk-in and individual travelers

Crowne Plaza Atlanta Marietta, GA

Front Desk Agent

April 2007-October 2007

Main contact of the guest for the AM/PM shift

Checking In and Registering guest at the hotel.

Making and modifying reservation

Charged all third party accounts, pre blocked and pre keyed all the

priority club members reservations

Making reservations for walk-in and individual travelers

Days inn Hotel -Marietta, GA

Nov 2006-April 2007

Front Desk Agent

Main contact of the guest for the PM shift

Checking In and Registering guest at the hotel.

Making and modifying reservation

Hotel operator and did the concierge duties

Making reservations for groups and individual travelers

Apex Driving-Fort

Wayne,Indiana

2005 -2006

Administrative Assistant/Customer Service

Contact new and existing Students to schedule classes and Give information

about the school.

Answering the phones

Filing of documents, faxing and typing out information

Scheduling classes per the students needs

Setting up appointments

Hotel Le Warwick. Geneva, Switzerland

2004 - 2005

Server

In charge of preparing the breakfast buffet

In charge of all international groups in the hotel during there

breakfast lunch and dinner

Banquet service for all major events

Bar service

Room service

Central Plaza Hotel Zurich, Switzerland

2003-2004

Room Attendant

Help the Executive Housekeeper to inspect rooms

o General cleaning of rooms

o General cleaning of the front of the house

o Responsible for the turn down service on the weekends

o Responsible for refilling all the mini bars in the rooms

EDUCATION

Institute Hotelier Cesar Ritz

Le-Bouveret Switzerland

Bachelors Degree in Hotel and Tourism Management

G.P.A 3.2/4.0

JUNE 2004

10 key and Keyboard Typing 50 words per minute

TECHNICAL TRAINING

Word, Excel, Access and PowerPoint, Outlook Training

Delphi, Opera Versions ( 2.0and 4.0 5.0) and Brilliant

ServSafe and Etips Certified

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