Customer Service Administrative Assistant

Dominic Samuels

Temporary Program Assistant at Georgia Department of Labor

Conyers, GA

***************@*****.*** - 404-***-****

To obtain a position which will enhance my knowledge and experience in a field that is related to my degree.

WORK EXPERIENCE

Temporary Program Assistant with GA DAS

Navigator Staffing - Stone Mountain, GA - April 2011 to Present

Daily contact via phone, fax, email, or Instant messaging, with claimants, government agencies (SSA Offices),

public officials ( Federal Congress and State Officials), claimant representatives (attorney’s) and other third

parties (non-attorney representatives i.e. Hospitals) regarding status of Social Security disability claims.

Analyze information to determine the extent of the customer’s requirements and concerns using computer

programs such as AS400, PCOM/Query Master & CPMS to complete claim status. Enter additional information

not included in the claimants’ initial packet for disability.

Yeoman

USN - Lemoore, CA - May 2009 to August 2010

Managed reporting system to reflect distribution of over 200 personnel. Administer and maintained multiple

databases consisting of over 600 records. Complied, edited, and processed over 300 documents.

customer service

jc penney - Atlanta, GA - October 2008 to April 2009

Retail customer service. Assist with the purchases, answered any questions about merchandise, store display.

Administrative Assistant

A Family First - Tucker, GA - September 2008 to April 2009

40 hours/week

Analyze housing market trends to increase sales. Complied and executed strategic marketing plans. Managed

records of over 20 clients which included preparing documents (corporation paperwork, evacuation plans,

manuals for personal care homes) for state/federal records, designing marketing materials (flyers, business

cards, brochures) for consumers.

Database Administrator

My Complete Case - Stone Mountain, GA - July 2007 to March 2008

40 hours/week

Managed the initial contact with retail check cashing stores to initiate mailing of supplies and marketing

material. Structure the setup and maintain online client database for sales incentives and access to website.

Supply stores with marketing materials. Train staff on how to sell and market product.

EDUCATION

Bachelor of Business Administration in Management

Clayton State University - Morrow, GA

December 2006

ADDITIONAL INFORMATION

References:

Takeeya Lee 678-***-****

Al Capers 770-***-****

Brooke Williams 559-***-****

Rita McWhorter 678-***-****

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