Customer Service Manager
Resume:
Amy Leska
**** *. ****** ******, ***. *W
Chicago Illinois 60634
***.*****@*****.***
Su
SUMMARY OF QUALIFICATIONS
< Strong interpersonal skills.
< Hardworking and goal-oriented.
< Self-motivated.
< Ability to acquire and apply knowledge rapidly
< Excellent organizational skills
< Able to work independently or in a team-oriented environment
< Experienced with outgoing follow up and cold sales calls
< Outstanding customer service skills
< Proficient with various computer programs and applications; MS Office
(Excel and Word), Windows, Photoshop, and Internet research.
< Purchasing knowledge
< Managing a multiple line switchboard system
< Experience with dictation and transcription equipment
< Data Entry
Employment
OFFICE MANAGER/ CUSTOMER SERVICE YEARS EMPLOYED (2011-
2013)
Troy Corporation Chicago, Illinois
< Performs duties of Credit Manager including processing credit
applications, verifying bank/trade references, implementing and
managing excel database, and setting up accounts.
< Performs duties of Customer Service including processing customer
orders through data entry and filing, answering a high volume of
telephone calls; using multi-line telephone system, researching and
responding to customer inquiries; handles and resolves complaints.
< Manages and distributes internal and vendor samples for closeouts and
new fabric lines to sales representatives, in the field, as they
arrive weekly.
< Greets customers and manages front desk.
< Schedules orders to be picked and shipped on a daily basis.
< Coordinates promotional and trade show mailings.
< Manages back-orders and drop-ship orders daily.
< Serves as liaison between customers and sales representatives.
< Acts as human resources by screening new applicants, scheduling
interviews, and managing time cards and payroll.
< Participates in quarterly Open Houses and Trade Shows.
< Manages company parking lot with 10 semi-truck parking renters.
Executive Assistant/ Customer Service Years Employed
(2009-2011)
Aabbitt Adhesives Chicago, Illinois
< Coordinated meetings, interviews, appointments, events and other
similar activities, which included coordinating travel as well as
lodging arrangements for the President and CEO.
< Processed customer orders through data entry and filing, answered a
high volume of telephone calls; using multi-line telephone system,
researched and responded to customer inquiries; handled and resolved
complaints.
< Established, maintained and updated files, databases, records, pricing
spreadsheets and other documents.
< Sorted, reviewed, screened and distributed incoming and outgoing mail;
prepared, composed and ensured timely responses to a variety of
routine written inquiries.
< Manage details of multi-party conference calls, in-house and off-site
meetings and luncheons, travel arrangements, calendars, itineraries
and agendas of all the Executives and Managers.
< Composed and edited correspondence and memorandum from dictation, and
verbal direction; transcribe, composed, typed, edited, and distributed
agendas and minutes of meetings.
< Performed the duties of Accounts Receivable to ensure invoices were
paid on time as well as collect on past due balances.
Customer Service / Inside Sales Representative Years
Employed (2009-1999)
Lake Cable, LLC Bensenville, Illinois
< Managed and maintained client base that accounts for nearly 1/3 of the
company's revenue.
< Processed customer orders through data entry and filing, answered a
high volume of telephone calls; using multi-line telephone system,
researched and responded to customer inquiries; handled and resolved
complaints.
< Worked closely with Sales Manager to achieve company-wide goals.
< Organized and hosted 'Lunch and Learn' presentations for customers.
< Educated and informed customers of current and new products.
< Worked closely with a team of engineers to design new products.
< Demonstrates and promotes strong communication with customers.
< Researched competitive market trends and products.
< Coordinated Customer Service department.
Customer Service Representative Years Employed (1999-
1997)
S & S Automotive Elmhurst, Illinois
< Processed customer orders through data entry and filing.
< Answered a high volume of telephone calls; using multi-line telephone
system.
< Researched and responded to customer inquiries; handled and resolved
complaints.
< Recorded and distributed employee commission.
< Provided continuous quality customer service to present and future
customers.
< Quoted and booked new clients.
< Used all office functions; including faxes and copiers.
< Made outgoing follow up and cold calls.
EDUCATION
STEINMETZ ACADEMIC CENTRE
Chicago, Illinois
1992-1996
References furnished upon request
Amy Leska, 3949 North Menard Avenue, Apt. 1W, Chicago, Illinois 60634
***.*****@*****.***
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