Customer Service Medical Billing

Narisa DeSouza

**********@*****.*** - 770-***-****

Professional with more than 5 years' successful experience in customer service and support, with recognized

strengths in account maintenance, problem-solving, trouble-shooting and staff support, as well as planning

and implementing proactive procedures and systems to avoid problems.

• Experience in Medical Office Management, Medical Billing & Coding, and Medical Records Management.

• Excellent working knowledge of IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft

Word, CT DataTrac.

• Team players with ability to train, motivate, and supervise customer service employees.

• Acknowledged as "Total Quality Customer Service Professional".

WORK EXPERIENCE

Certified Nursing Assistant

Apremium Healthcare Solutions - Conyers, GA - 2012 to Present

Provide high-quality patient care as an in-demand CNA within home-healthcare and nursing-home settings.

• Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes,

diapering, emptying drainage bags and bathing.

• Displayed strong clinical skills in assessing vital signs, glucose checks, and assisting with wound care.

• Complied with HIPAA standards in all patient documentation and interactions.

• Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of

empathetic care.

Customer Service Representative

Corpsavers Healthcare Group - Duluth, GA - 2009 to 2012

Assisted members with health benefit inquiries & followed-up on inquiries.

• Interacted with hospitals, agents, and members on claims.

• Efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining

medical records, member processing, billing and bookkeeping).

• Quickly and effectively solved member challenges.

• Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.

Medical Billing Representative

Mount Sinai Medical Center - New York, NY - 2006 to 2007

Handled intake of patients and processed insurance information.

• Answered questions from patients, clerical staff and insurance companies.

• Prepared, reviewed and processed patient statements.

• Evaluated patient's financial status and established budget payment plans.

• Posted payment to patient accounts.

• Prepared and submitted clean claims to various insurance companies.

• Identified and resolved patient billing complaints.

• Reviewed accounts for possible assignment and made recommendations to the billing supervisor.

• Performed various collection actions including contacting patients by phone, correcting and resubmitting

claims to third-party payers.

Receptionist

Shout Inc - Jersey City, NJ - 2005 to 2006

Provided exceptional support in all aspects of the company.

• Ordered office supplies, and distributed mail.

• Answered phones, assisted in conference calls, set up travel arrangements and filing.

EDUCATION

Medical Assistant

Everest Institute - Atlanta, GA

2008

Berkeley College

2003 to 2004

Diploma

St Aloysius High School - Jersey City, NJ

1999 to 2002

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