Administrative Assistant Manager

ALYCIA E.-HICKS WILLIAMS

***** ****** ****** ~ Detroit, MI 48219 ~ 313-***-**** ~ Email: ***********@*****.***

SUMMARY

Administrative professional with over 10 years of extensive administrative office skills and computer operations

experience. Strong managerial support. Ability to work well with others. Particularly effective in resolving organizational

issues to increase productivity. Demonstrate ability to grasp and utilize new information quickly. Excellent interpersonal

and time-management skills. Great attention to detail and ability to multi-task. Enjoy supporting the efforts of multiple

departments. Other areas of expertise include:

MS Office Software Bookkeeping & Payroll Medical Transcription & Terminology

Typing 70+ w.p.m. A/R, A/P & Collections Volunteer Management

Internet Research Dictation Machine Caregiving/Youth Mentoring/Tutoring

EDUCATION

Bachelor Degree - Business Administration (Major: Information & Records Management), Davenport University

(Minor: Executive Secretarial Program)

Diploma (Business Administration Major) - Cum Laude, Mumford High School

WORK HISTORY

RENAISSANCE COMMUNITY REBUILDERS DETROIT, Detroit, Michigan

Administrative Assistant to the Director, August 2011 to Present

Provide administrative support by maintaining spreadsheets, reconciling expense reports, scheduling appointments, and

assisting in special projects/fundraisers. Proofread documents related to grant submission, grant proposals, and matching

gifts; generate correspondence involving organizational support solicitation; order supplies, and file management.

FRESH TOUCH MOBILE JANITORIAL SERVICE, Southfield, Michigan

On-Call Administrative Assistant to the Owner, February 2005 to Present

Assist in an administrative capacity when obtaining new clients and business resource referrals to the company.

Meet, and create welcome kits for, new clients on an as-needed basis; generate invoices and billing statements; create

and proofread all confidential correspondence; order office supplies; schedule appointments and access properties.

HUDSON-WEBBER FOUNDATION, Detroit, Michigan

Administrative Assistant/Office Administrator, June 2008 to June 2011

Provided direct administrative support to the President/CEO, the Vice President of Programs, and the Director of Finance,

as well as the foundation trustees, and other staff. Oversaw the daily res ponsibilities and operations of the foundation.

Responsible for coordination of travel and catering arrangements, and mass mailing the Biennial Reports; maintained

Pres./CEO’s and Directors’ calendars; reserved conference rooms for the Board and management; reconciled expense

reports and corporate credit cards; conducted Internet research; handled vendors and resolved complaints.

Updated policy manuals, memberships/subscriptions; ordered/maintained office supplies, equipment, and warranties;

greeted visitors; screened calls; typed and proofread/edited documents; created forms; developed a recycling program.

CAREGIVER: Provided 24-hour elder care; supervised in-home visits for my mother (stroke survivor) till Dec. 2009

INDEPENDENT CONTRACTOR:

TWW & ASSOCIATES, INC./ANGEL LAND CHILD CARE & PARENT INSTITUTE, Detroit, Michigan

Administrative Assistant to the Director – SES Programs, September 2007 to February 2008

Provided administrative support to the Supplemental Education Services (SES) Programs Department, under the

government’s No Child Left Behind Act, during the 2007-2008 school year, as well as for the company president.

Managed website updates, calendars for managerial staff, and company-related events; scheduled interviews with

parents and students; and reserved conference rooms for Board meetings; and screened calls and met with visitors.

Typed all time-sensitive correspondence for President/CEO and management staff; proofread/edited documents;

created presentations; developed an appropriate filing system, and a recycling program; ordered office supplies.

MCGREGOR FUND, Detroit, Michigan

Temporary Assignment: Administrative Assistant to the President, June 2007 to August 2007

Supported the President, the Director of Finance and Administration, and the Program Officer.

Managed calendars and vital office files; improved existing recycling system and archival records; ordered and

maintained office supplies and machinery; typed/proofread confidential documents; and scheduled appointments.

Prepared board minutes and other meeting materials for mailing to Board members; coordinated conference rooms

for events and/or meetings for the Board and managerial staff, as well as travel and catering arrangements.

SNELLING PERSONNEL SERVICES, Southfield, Michigan; August 2005 to Present

Temporary Assignments:

MCGREGOR FUND, Detroit, Michigan

Administrative Assistant to the President, October 2006 to January 2007

Supported the President, the Director of Finance and Administration, and the Program Officer.

WAYNE STATE UNIVERSITY – COLLEGE OF NURSING, Detroit, Michigan

Development Technician – Office of the Dean, January 2006 to August 2006

Supported the Dean, the Director of Development, the Information Officer, and other administrative staff.

Created welcome kits for new contributors and other clients; coordinated travel and catering arrangements, and

various events; tracked projects related to grant donations and prepared college grant application packets.

Prepared board minutes and other materials for mass mailings and special projects; typed confidential letters and

reports, and other financial documents; reconciled expense reports, and maintained office supplies and equipment.

Managed calendars and appointments with students; reserved internal and external conference rooms for Trustees

and senior management; and routed faxes to various departments within the university.

Updated policy manuals, organizational stakeholders lists, and memberships/subscriptions; and transported time-

sensitive documents to off-site locations.

THYSSENKRUPP MATERIALS N.A. (COPPER AND BRASS SALES), Southfield, Michigan

Administrative Assistant – Sales Department, August 2005 to September 2005

Supported the Regional Operations Manager, the Regional Manager, and the inside and outside sales team.

Processed sales orders; generated/distributed sales reports; recorded daily industrial metal values for interested

clients; ordered office supplies; maintained office equipment; and mailed product information upon request.

Operated switchboard routing calls to sales team; screened calls to sales managers; handled client complaints.

BOARD OF PROFESSIONAL RESPONSIBILITY - SUPREME COURT OF TN, Nashville, Tennessee

Temporary Assignment: Administrative Assistant - Consumer Assistance Intake Dept., June 2005 to July 2005

Performed administrative duties; provided support to attorneys and other legal staff. Nashville Bar Association referral.

Generated and verified accuracy of legal documents; p rocessed mail; responsible for logging and scanning

confidential legal documents from attorneys, and archived and scanned closed records prior to des truction of paper

copies; maintained office supplies/equipment; and assisted clients with attorney referrals and complaints.

Operated switchboard routing confidential calls to legal staff, supplied legal resources to consumers, and screened

calls to senior management; supplied attorney with client information from their database.

THE WELLNESS PLAN, Detroit, Michigan

Temporary Assignment: Executive Secretary – Health Services Management Dept., January 2004 to October 2004

During their company acquisition period, supported the Medical Director, Health Services Manager, and other medical

management and non-management staff, as well as supervised staff and performed long-term archival duties.

Transcribed and typed medical documents while maintaining confidentiality; managed calendars for the Medical

Directors and other medical staff; reserved conference rooms for the department; and supervised staff events.

Supervised staff on archival maintenance and record destruction in-house and at the off-site storage facility ahead of

scheduled deadline.

Developed an appropriate recycling program; screened/routed patient and provider calls; and processed complaints.

COMCAST CABLE - ADMINISTRATIVE OFFICE, Detroit, Michigan

Executive Administrative Assistant to the V.P./General Manager, the Director of Community Relations, and the

Director of Government Affairs, February 1999 to November 2003

Provided executive-level, administrative support to the V.P./General Manager, the Director of Government Affairs, the

Director of Community Affairs, as well as other departments and cable customers.

Coordinated calendars, meetings, travel/catering arrangements, and staff events; p rocessed sponsorship requests and

expense reports; prepared minutes and mailings for events/projects; routed faxes to departments ; reserved conference

rooms; screened calls and assisted customers with service complaints; and maintained office supplies/equipment.

Re-organized/maintained filing system improving department efficiency; supervised and taught staff on proper

archival maintenance/record destruction; provided and transported time-sensitive documents to management and

government officials; handled vending machine product requests/reimbursement issues.

Assisted in creating a stationery logo, an internal newsletter, a recycling program, and in developing an effective

communications strategy promoting a positive company image; developed marketing strategies and developed a

database for clients and vendors; assisted in transitioning administrative departmental duties smoothly after

department downsizing.

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