Supply Chain Customer Service
Resume:
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MANSURI ZAHEER AKHTAR
+91-966******* (India)
Skype:-zaheer923
acb5yu@r.postjobfree.com
Career Summary
Decisive, Results-Focused professional offering an experience of 8.10 years in diverse sectors of Oil & Gas,
•
Transportation, Electricals and Textiles. Innovative and exceptionally creative to foster ideas that impel the organization
towards a result-oriented direction.
•
Impeccable Client Management and leadership skills with impressive professional-speaking abilities. Able troubleshooter with
effective capabilities of resolve issues, efficiently meeting and achieving challenging goals. Skilled at providing customers and
end users help desk support, easily identifying and resolving technical issues and concerns with effective communication and
presentation capabilities.
Career Objective Core Competencies
Logistics Management
Supply Chain Management
Transport Management
Dedicated and disciplined professional, seeking a challenging
General Administration
role to contribute to the company's growth, in turn ensuring
Inventory Management
personal growth within the organization
Customer Relationship Management
Exceptional MS Office Skills
Career Path
Supreme Global Solution, Kabul, Afghanistan
Logistics & Transport Co-ordinator Feb’10 –oct 13
Fuel Specialist Sep’09 – Feb’10
Rajasthan Gujarat Transport, Ahmadabad
Jan ‘ 07- March’09
Logistics & Transport Supervisor
Jasvant Ready-mades, Ahmadabad
Admin Asst Dec’05 – Oct’06
Prakash Electricals, Ahmedabad
Jan’04 – Nov’05
Data Entry Operator & Store Keeper
Key Responsibilities
As Logistics & Supply Chain (Transport ) Coordinator
Control import of chemicals (Oil and Gas) across border.
Communicate with Freight Forward, Dealing with Customs Agent to ensure smooth transit.
Dealing with Security Escort Agent to ensure smooth transit.
Arranging unloading of arrived chemicals (Oil and Gas) in warehouse.
Arranging loading of chemicals (Oil and Gas) in warehouse.
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Dealing with 3rd party warehouse provider, accurate Inventory control with Daily, Weekly and monthly Reporting.
HSE Management of Warehouse including installation and maintenance of HSE controls (MSDS, extinguishers,
safety showers, eye wash stations etc).
Preparing chemicals (Oil and Gas) for dispatch to customers (cleaning containers, labeling).
Preparing security access permission for entry to customer’s site.
Preparing delivery documentation for customer signing.
Passing signed delivery documentation onto finance for invoicing.
Record keeping of all documentation (electronic and hard copy).
Ensure paper work collected & delivered in accordance with dispatches and according to the company policy.
Report and investigate all failures deemed to attribute to dispatch work, including transport arrangement for local
distribution.
Prepare and maintain all kinds of reports while planning and schedules daily work.
As Logistics & Transport Supervisor
Schedule and select modes of transportations for personnel and equipment along with documenting inventory freight
of all types of products.
Prevent accidents and control hazards / hazardous material and operate automated data terminal equipment to prepare
movement documentation / related correspondence.
Liaise with various units, departments and divisions for procuring and supplying equipment ensuring utmost
satisfaction couple with highest accuracy while serving customers.
Perform System Administrator duties like assisting in software installation, uploading data to the system etc.
Prepare and maintain all kinds of reports while planning and schedules daily work.
Prepare and process documentation for loss, damage control and retrograde.
Handle driver scheduling and supervised the use of vehicle.
Make sure that all products are constantly made available to the customer to satisfy their needs.
Insures proper documentation, including transit documents and customs clearances, exists for shipments.
Ensure documentation is accurately processed, distributed and released to carrier, forwarders, customers and agents in
a timely manner.
Prepare all necessary date entry and confirmation of key milestones (departure, arrival, customs clearance, PODs,
Etc.) As specified by customer standard operating procedures.
Plans and schedules appropriate modes of transportation base on daily needs. Schedules the appropriate service line
for the situation (across all modes and all trade lanes) to maintain of cost effective balance between customer service
and cost of shipment.
Works closely with client’s representative to ensure service satisfaction, Analyzes service failure issues and
Implements performance processes to enhance future service delivery.
Ensure any company policy, systems, and industry related training is delivered to all direct reports as needed.
As Fuel Specialist
Ensured self safety by wearing PPE while on-job for measuring density and conductivity of fuels.
Involved in draining tanks and removing the water from the bottom fuel tanks on a daily basis.
Prepared daily work / progress / status reports including number of trucks downloaded / uploaded ensuring placing of
bonding cables.
Checked all paper works and submitted them to the coordinator; checked internal and external conditions of all trucks
on a regular basis.
As Admin Assistant
Reporting head is the senior administrative manager.
Paying attention to detail, be well-organized and have great communication during the work.
Includes performing and coordinating the administrative activities of the office, retrieving and integrating the data and
dissemination of the information to the employees and clients.
Planning and scheduling meetings, appointments, organizing and maintaining paperwork along with the soft copies of
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the same, conducting research and circulating information.
Using telephone, e-mail, letters and websites. Also taking care of the travel arrangements and the guest
accommodations.
As Data Entry Operator & Store Keeper
Managed all orders required by the company along with receiving and dispatching goods.
Ensured work order is manageable for production while maintaining cycle count and accuracy.
Involved in control monitoring and improving day-to-day activities of the warehouse.
Tracked inventory movement and updated planner and purchaser with regard to kit storage security.
Organized and controlled stock levels and prepared daily stock report for the Marketing department in HQ.
Key Achievements
Prepared, designed and maintained excellent worksheets related to the work
Always maintained cordial relations with higher officials as well as consumers
Education
MBA with Logistics and Supply Chain Management 2013
Logistics & Supply Chain Management Certification Course 2013
IACT Global (International Academy Certification and Training)
Diploma in Logistics & Supply Chain Management 2011
The School of Business Logistics
Multimedia & DTP 2002
ITI Ahmadabad
Cer tifications /Training
2002
Certificate in Multimedia and DTP from ITI
2004
Certificate in Computer Hardware from IIHT
2007
Certificate in MS office Genie Computer class 2002
2009
Indian Red Cross Society from INDIAN Red cross
2009
Bulk Fuel Installation from Supreme Fuel FZE
2009
Fire Extinguisher / Bulk Fuel Training from Supreme Fuel FZE 2010
RMSI (Remote Medical Solution International) from RMSI 2010
2013
Fuel Operation from Supreme Fuel FZE
Employee of the month from Supreme Fuel FZE
Fire Marshal From Supreme Fuel FZE
Personal Details
16th March, 1983
Date of Birth
Marital Status Single
Languages Known English, Hindi, Urdu, Gujarati.
Nationality Indian
Passport Details G8735282 Valid up to 25/05/2018
Permanent Address # 17, Baqar Shah Roza, Opp. Chartoda Kabrastan, Nr. Gomtipur Road, Ahmedabad –
380 021, India
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Personal Interests Cricket, Reading Books, Travelling, Music
References
Will be furnished upon request.
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Contact this candidate