Customer Service Sales

Jerrell Beard, Jr.

** ******* **** (Apt G-**)

Smyrna, TN 37167

*******@***.*** 865-***-****

Objective

To gain as much specialized experience as possible while establishing myself within a company that promotes

both professional and personal growth.

Education

Florida Tech University-Online July 2012-May 2013

• Bachelor of Science in Accounting

• Major: Accounting

University of Tennessee- Knoxville Knoxville, TN 37996 August 2006-May 2012

• Bachelor of Science in Business Administration

• Major: Accounting/English

• Current GPA: 3.18/4.00

Experience

U.S. Cellular

Retail Wireless Consultant (RWC) November 2012-June 2013

• Front-line associate

• Assist customers with equipment related issues

• Answer questions about coverage inquiries and new customer set-up

• Provide highest level of customer service experience

• Operate company’s POS system

Macon County School Systems Franklin, NC

Substitute Teacher September 2012-November2012

• Conduct normal class proceedings in the absence of certified teachers

University of Tennessee UBA Knoxville, TN 37916

Student Worker November 2009-November 2010

• Filed important student documentation

• Routinely prepared student academic information for advisors

• Acted as liaison to students waiting on appointments

Cellular Sales Knoxville, TN 37920

Customer Service Representative May 2009-August 2010

• Provided confidential information to customers regarding their accountants

• Helped qualified customers purchase new products on the Verizon Wireless market.

21st Mortgage Corporation Knoxville, TN 37914

Financial Advisor August 2008-October 2009

• Use AS-400 System to ensure accuracy of customer data in company database.

• Effectively communicate with team members and leaders to correct information errors

Burlington Coat Factory Knoxville, TN 37924

Shoe Department Sales Associate September2006-April 2007

• Sold footwear

• Accessorized shoe isles

• Inventory placement

Kmart Co. Antioch, TN 37013

Sales Associate October 2005-July 2006

• Assisted customers with returns, addressed calls, answered questions at the customer service

counter

• Responsible for customer checkout and product knowledge in Electronic Department

• Stocking, inventory

Kroger Co. Antioch, TN 37013

Store Clerk May 2003-June 2006

• Cashier, Performed routine store maintenance, assisted customers with product knowledge

• Assisted customer service representatives

Academic Awards and Achievements

• African American Achiever (AAA) August 2006-July2009

• Hope Scholarship August 2006-May2010

• Educational Advancement Program (EAP) January 2006-October2011

• INROADS Talent Pool January 2005-Present

Club Memberships

Alpha Kappa Psi, Professional Business Fraternity

Pledge Class President/Professional Director February 2008-May 2010

• Provide a strong line of communication between pledges and members, Team Leaders, and

Executives

• Ensure that the pledge process runs smoothly for both pledges and members

• Source of unconditional friendship for my pledge brothers/sisters

Student African American Brotherhood (SAAB) August 2006-August 2007

• Helped to coordinate and participated in efforts to enhance the black male presence in the

education system

• Played a role that supported a significant increase in the black male retention rate at the

University of Tennessee-Knoxville

National Association of Black Accountants (NABA) November 2006-March 2010

Professional Networking Chair

• Responsible for corporate sponsorships and the planning of professional events

• One of the founding members of chapter of NABA at the University of Knoxville-TN

Team Vols January 2008-January2012

• Collaborated with other students attending the University of Tennessee to be a volunteer within

the Knoxville community

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