Customer Service Manager

Atavia Dickerson

I am a smart, independent, responsible, sustained person. The Perfect Employee for

career/revenue growth in an outstanding enterprise allowing me to show leadership

qulaities.

League City, TX

*************@*****.*** - 832-***-****

As a creative problem solver, I am more than capable of working with little to no direct supervision. I have

the ability to start tasks and finish them in mederate timing while multitasking. I maintain excellent customer

service.

I am interested in a position the requires me to be the face of the company and handling all customer inquires

hands on while performing excellent customer service.

Computer Literate also proficient in using the Telephone, copy/scanner, company software, fax machine and

business calculator.

WORK EXPERIENCE

Teacher

Kid City - Dickinson, TX - August 2011 to July 2013

Responsibilities

I opened the classroom daily by making sure all supplies were stocked and in order. I wrote out the weekly

lesson plans for the class also conducting art projects. Supervised a classroom of 24 children with a teacher's

assistant.

Accomplishments

I was favored by the parent's of the class. I produced excellent customer service and made it a priority to have

knowledge of all things complying with the weekly lesson plans.

Skills Used

Demonstrated strategies for the classroom to work independently, in small groups, and large groups.

Daily Lectures given.

Designs and implements necessary modifications and adaptations in instruction and curriculum so that

students with disabilities have access to the general education curriculum in the least restrictive environment.

Engages with colleagues and parents to collaboratively design and implement necessary modifications and

adaptations in instruction and curriculum so that students with disabilities have access to the general education

curriculum in the least restrictive environment.

Daily demonstrations on each art project.

Kitchen Manager/Teacher

Children's Lighthouse - League City, TX - October 2009 to August 2011

Responsibilities

As the Kitchen Manager I was in charge of all the kitchen ordering to the center. I worked along with and

negotiated with vendors to keep all cost below 2%. I checked weekly inventory and all ordering of products

purchased with little to no supervision. Handled all Shipping and Receiving with vendors.

I also assisted in the classrooms when needed.

Accomplishments

I was able to work with little to no supervision from higher management. I made sure everything ran smoothly

and that all orders purchased from vendors were on time and accurate.

Skills Used

I demonstrated Leadership, vendor negotiating, inventory, stocking and purchasing all orders. Implemented

the menu if needed. Reported all changes to higher management while staying organized.

Kitchen Manager/ Receptionists

Through A Child's Eye's - Dickinson, TX - December 2008 to October 2009

Responsibilities

As the keyholder for the center, I opened the business, and set up the front office. I started breakfast for the

center while greeting the parents and students handling any office needs. Assisted the Director with Payroll.

Accomplishments

I was able to gain management experience due to working with no direct supervision to the owner of the

center. I also helped train new staff members while always supporting the parent's and potential parent's with

excellent customer service.

Skills Used

The ability to use information to solve business problems.

Multitasking

Reviewing operations implementing improvements.

Customer focus

The ability to show leadership qualities with small groups during training sessions.

Lecturing

Bank Teller

JSC Federal Credit Union - Texas City, TX - November 2007 to November 2008

Responsibilities

Received and distributed money such as, collecting loan payments, savings and checking accounts deposits,

cashing checks, wire transfers and money orders. I also helped the credit union members open and close

accounts.

Accomplishments

I was able to build a trusting business/working relationship with my employer, employees and the credit union

members.

EDUCATION

BS in Chemical Engineering

University of Houston Clear Lake - Houston, TX

2014 to 2017

SKILLS

Attentiveness, Ability to Manage others, Payroll, PC Skills, Windows, Excel, PowerPoint, Vista, Typing 60

wpm, Clear Communication Skills, Ability to use "Positive Language", Knowledge of Product, Patience, Time

Management Skills, Acting Skills, Ability to "Read" Customers, A Calming Presence, Goal Oriented Focus,

Ability to Handle Surprises, Persuasion Skills, Ability to handle difficult customers in a positive manner without

direct supervision, Tenacity, Closing Ability, Willingness to Learn, Accounts Payable.

CERTIFICATIONS

CPR/FIRST AIDE

December 2013 to December 2015

I have been fully trained in CPR and First Aide for over 5 years.

Quick Books

ADDITIONAL INFORMATION

I have what it takes to be a great long term employee. I am dedicated, reliable and responsible. Give me

any task to perform and I will excel. I'm a great at multitasking while keeping order and finishing my daily

assignments on time. I am a firm believer of always providing the customer with 100% of the highest and most

reliable customer service.

Contact this candidate