Customer Service Sales

OCHUKO OKOTIE

*-*** ********** ********, **, Calgary, AB t2k 4w3 o c h u k o o k oti e 1

* @ g m ail . c o m, +1-403-***-****

EDUCATION AND TRAINING

Masters of Business Administration (MBA), 2013

Vancouver Island University, Nanaimo, BC

Financial and Business Analysis, Marketing

Masters of Business Administration (MBA), 2013

University of Hertfordshire, Hatfield, UK

International Business Analysis, International Marketing, Transnational

Business

WORK EXPERIENCE

Customer Service Representative, Sales and Marketing November 2012-

December 2013

Nordia Inc., Nanaimo, B.C.

. Received inbound calls including transferred sales leads and calls

from current and potential customers.

. Marketed and sold company products and services to increase company

revenue.

. Placed outbound follow-up calls to sales leads and persuade potential

customers to complete and submit applications.

. Answered questions about the product details, the company, and issues

with account for the customers.

. Performed basic account maintenance activities.

Research Intern

January 2013-April 2013

Big Brothers Big Sisters, Nanaimo, B.C

. Researched and developed new strategic plans for the organization.

. Planned, organized and implemented agency special events including:

"Bowl For Kids' Sake", and Annual "Ask" Event.

. Worked collaboratively with the CEO, director of programs, director of

marketing, grants administrator and others to identify and develop

opportunities for program expansion.

. Developed and implemented activities to identify and cultivate

prospective major donors and develop a major donor strategy.

. Assisted in raising over $22,000 for Big Brothers Big Sisters of

Central Vancouver Island.

Retail Banking Representative

April 2007 - March 2008

Oceanic Bank, Lagos

. Managed business and personal accounts worth over five million

dollars.

. Prepared bank branch's weekly financial report for senior management

review, keeping management abreast of the branch's financial standing.

. Identified and appraised new businesses and corporations seeking loans

and guarantees from Oceanic Bank, and their abilities to repay

loans and meet guarantee covenants, ensuring that the bank is

adequately covered in the case of a default.

. Created a positive client experience by understanding and meeting

client needs quickly, professionally and accurately.

. Marketed and provided banking services to new clientele to increase

bank's revenue.

. Took ownership of client complaints/issues, initiating action or

resolving the problem and keeping clients informed during the process.

. Demonstrated a strong code of ethics while adhering to and protecting

client privacy.

Administrative Officer / Assistant Human Resource Officer

May 2003 - June 2005

Corona Schools Trust Council, Lagos

. Received and filed incoming documents and letters.

. Received and transferred incoming calls to relevant department and

officers.

. Assisted in planning and organizing a $300,000 fund raiser in

celebration of Corona Schools' Trust Council`s 50 years anniversary

and the construction of a new school.

. Ensured payments to appropriate contractor and vendors.

. Reviewed resumes received from applicants seeking opportunities at the

school and conducted job interviews.

VOLUNTEER WORK

. MBA Student Mentor, Vancouver Island University, Nanaimo, B.C. June

2012- April 2013

. Oak Tree Manor (Senior Living Homes), Nanaimo, B.C. April

2012 - October 2013

. Big Brothers Big Sisters, Central Vancouver Island, Nanaimo, B.C.

July 2012 - April 2013

. Events Planner; The Redeemed Christian Church of God, Nanaimo, B.C.

December 2011 - present

Ochuko Okotie acb5os@r.postjobfree.com

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