Customer Service Manager

Casandra Dupree

**** ****** ***** ****. *** # ***2 Montgomery, Al 36117 334-***-**** **************@*****.***

Objective

To obtain a position in retail management allowing me to utilize my skills and experience in professionalism and hoping to

further my goals by learning new and interesting skills in future job opportunities.

Skills Profile

- Excellent customer relationships -Team Training & Mentoring - Associate

Accountability

- Tasks Delegation -Team Management -Planning and

Execution

- Financial Accountability -Excellent Organization Skills

-Judgment/Decision Calls

- Loss Prevention Practices - Basic Computer Knowledge -Effective

Communication

Employment History

6/7/2009 5/3/2013

Assistant Manager, Wal-Mart Stores, Inc.

Montgomery, Al

- Trained, coached & mentored hourly associates to ensure smooth transition of new company directed programs.

- Oversaw the hiring and training of new employees, with the emphasis on the care and storage of chemicals, and

equipment safety.

- Maintained the knowledge of current promotions, policies regarding payment & exchanges and security practices.

- Provided store leadership during hours of operation, interacted closely with customers. Satisfied customers with

questions, problems and complaints in person and via telephone. Greeted Customers and assisted their needs

regarding the store and its merchandise.

- Ensured that Inventory Truck orders and requests were received, processed, and completed expeditiously.

- Provided day to day leadership while working closely with hourly associates to ensure the highest level of job

performance is performed daily.

- Composed and maintained reports and logs of customer transactions, equipment maintenance and financial

accountability.

- Arranged and directed daily and weekly staff meetings to address goals and plans to increase customer satisfaction

and revenues.

- Conducted Morning Meetings for the Entire Store when scheduled Manager on Duty. Giving general information on

the Store performance, Associate appreciations, Customer Assistance and feedback, Store Financial Goals and

Bonus Tracking.

- Promulgated a schedule to meet the needs of the company and the employees.

Zone Merchandise Supervisor, Wal-Mart Stores, Inc. 12/2/2008 5/28/2009

Montgomery, Al

- Planned for customer service and sales based on events outside the store.

- Provided direction and guidance to hourly associates on customer service approaches and techniques to ensure

customer complaints and issues are resolved within company guidelines.

- Assisted in driving the achievement of financial goals in multiple departments by ensuring associates follow the

inventory management process and teaching associates how to develop and follow through with the store within a

store plans.

- Supervise associates in multiple departments by assigning duties, developing and communicating goals, teaching

and ensuring compliances with company policies and procedures, support the Open Door Policy and conduct daily

meetings.

- Participated in the hiring, recruiting, training, coaching, and evaluation of associates in assigned area.

- Ensured work was completed to expectations, executed plans and managed own and others time so that priorities are

met.

Automotive Department Manager, Wal-Mart Stores, Inc. 9/7/2006 11/30/2008

Montgomery, Al

- Ensured the proper inventory level of merchandise by monitoring and following established ordering or

replenishment procedures.

- Maintained accurate and competitive pricing and signage of merchandise by assisting with price changes and

following signing guidelines.

- Monitored assigned area for signs of shrink or potential security risks.

- Influenced the development of Associates by following Company procedures for training and performance

evaluations and actively mentoring associates.

-

Customer Service Manager, Wal-Mart Stores, Inc. 8/1/2000 8/25/2006

Pascagoula, Ms

- Supervised cashiers while operating on all cash register equipment to quickly and accurately process Customer

transactions while following Company procedures including those relating to coupon redemption, state benefit

programs, and age restriction sales and items.

- Ensured cashiers maintained appropriate cash levels in register drawers and appropriate supplies at register area.

- Assisted cashier/customers when cashing checks, selling money orders, giving inquiries for credit card program,

accounting for and counting all money received in store.

- Supervised cart attendants to ensure presentation of parking area outside of the store created a customer friendly

environment for our customers. Ensuring the lot would be free from any trash, debris that could become a potential

safety risk to our customers and associates.

- Monitored break/meal periods was done in timely manner to keep the flow of business running smoothly so that our

customers will be checked out in a timely manner.

- Greeted customers and assisted them with any questions or concerns about the store.

- Directed and assisted customers to specific items needed to be located in the store.

- Monitor the cashiers on the front end to ensure when not engaged in customer assistance their focus was on zoning,

cleaning and sorting returns to ensure our customers experienced a fast, clean and friendly environment.

-

EDUCATION

-High School Graduate (Diploma)

Activities

- Volunteer, Montgomery Area Food Bank [Montgomery, Al]

- Event Coordinator, Fresh Anointing International Church[ Montgomery, Al]

- Store Champion Customer Interaction, Wal-Mart[Montgomery, Al]

Certifications

-Food Safety Manager, National Registry of Food Safety Professionals

References

-Cory Stallworth, Shift Manager [Wal-Mart] 251-***-****

-Clardette Rogers, Co-Worker [Wal-Mart] 334-***-****

-Amanda Hallmark, Co-Worker [Wal-Mart] 770-***-****

Contact this candidate