Manager Sales

Angel M. Figueroa

T: 939-***-**** E: *****@******.*** 7235 North Village Ave,

Tucson, AZ 85704

Job Objective

I look forward to join a thriving enterprise that will benefit from my

seasoned talents, skills and experience as a professional manager and

engineer to secure success in adding value to the business, achieve

strategic objectives and contribute to drive business growth and customer's

loyalty.

Summary of Qualifications

Accomplished Business Executive with a proven track record driving

profitable growth in challenging and competitive markets. Inquisitive,

solutions-focused, and results-oriented - Strong in building and

revitalizing a company's organizational structure, services and products,

technology, processes, sales and operations strategy to optimize results.

Talented leader with an interactive, motivational, out of the box thinking

style. Action-driven, client-focused with high work ethics and values.

Committed to excellence. True believer in unleashing people's potential,

ownership, and empowerment.

Hands-on Skills, Knowledge and Experience:

? Fully bilingual Spanish/English ? Manager of Service and Manufacturing

Operations

? New Business Planning/Development ? P&L Management ? Customer Service

? Functional Manager of Supply Chain, Materials, Quality, Sales, Production

and Engineering

? Business Start-Up ? Project Management ? Multi-Site / Multi-Country

Management

? Leadership Development ?Coaching & Mentoring ? Conflict Resolution ?

People development

? Lean Six Sigma ? SPC ? ISO 9001 ? Operational Excellence

? Computer proficiency: SAP, MS Office, MS Project, Lotus Notes, Infinity

SPC, Minitab

Education Background

COLUMBIA UNIVERSITY New York City, NY

Master of Science Degree in Operations Research

UNIVERSITY OF PUERTO RICO Mayag ez, PR

Bachelor of Science Degree in Industrial Engineering

Career Experience

Direct Sales - Factory Rep., Guaynabo, PR 12/2012 - Present

Consulting and Factory Representative for OEM and MRO opportunities in the

Industrial and Commercial sectors. Facility or process equipment, machines,

systems for Pharma, Medical Device, Bio-Tech, Food and Packaging companies.

Schindler Elevator Corp., Cata o, PR, 11/2008 - 12/2012

(World Leader in Vertical Transportation Equipment, design, manufacturing

and servicing.)

Branch Office GM - Puerto Rico

Developed and led the local business strategy and operations. Managed the

Sales, Technical and Office staff to meet the business market share

objective in Puerto Rico. Sustained a close business relationship with key

customers, delivered on their business contract requirements and secured

their loyalty to our products and services. Direct report to the US South

Region Vice President / GM.

Key Business results:

. Secured territory market share position in a recessionary economic period

achieving top new elevators/escalators installation sales levels, and

service and maintenance contracts portfolio growth.

. Developed a highly productive Sales and Operations team of professionals

focused in delivering outstanding customer satisfaction, sales and profit

results.

. Established a trustworthy commercial and professional relationship with

customers' representatives, buildings owners, general contractors,

architects, engineers based on key product and service value proposition.

. Sustained the district's operating revenue and income margin above

company average for a $12 MM sales concern.

. Directed and managed new installations, modernization, repair and

maintenance sales/profit centers encompassing 24 / 7 activity for over

270 customer accounts, close to 1000 units under maintenance service for

a broad range of commerce sectors/applications including National

Accounts, Government, Commercial, Transportation (rail, sea ports,

airports), Residential, Hospitals and Hotels among others.

. Obtained successful results in Corporate and Region compliance audits of

the finance, sales, field operations, safety and quality.

Westvaco Healthcare Packaging Puerto Rico LLC Caguas, PR, 2001 - 2008

(World Leader in Packaging Solutions -substrates, designs, construction,

machinery and packaging know-how)

Quality Manager

Directed this manufacturing facility quality organization operating within

a lean manufacturing strategy serving major global pharmaceuticals, bio-

tech and medical devices companies. Ensured compliance to company,

customers and FDA requirements and that suppliers adhere as well: plan,

direct, control and orchestrate The Quality Plan, quality objectives and

implementation strategy in alignment to the corporate business operational

strategy. Teamwork in close collaboration with the Operations, Sales,

Finance, and Human Resources managers, customers, suppliers, and employees

to achieve business plan objectives. Introduced changes to redefine new key

positions, roles, to effectively cope with a more cost competitive

structure. Report to Division Quality VP / Director.

. Quality Leadership and Management - Supervised and coordinated the

activities of the quality staff to ensure plant-wide compliance with

Quality System and Standards. Ensured successful Customer Supplier

Qualification Audit results, increasing the number of new customers

and repeat business customer satisfaction ratings year over year.

. Developed and implemented operational and quality objectives in

alignment with company, customers, ISO 9001 and cGMP requirements.

. Deployed plant-wide Lean Six Sigma and SPC implementation: employees

training, six sigma tools, SPC Infinity QS software and hardware

capabilities, and harmonization with corporate Operational Excellence

strategy.

. Established equipment validation procedure, master plan, and IQ/OQ/PQ

Protocols for various technological advanced printing, inspection,

and packaging systems.

. Directed facility achievement of the Quality Management System ISO

9001:2000 Certification and its maintenance over time. Determined

procedures and practices gap analysis, training requirements, and

administered QMS Training Programs.

. Wrote Quality Manual upgrade to specify the quality management

systems processes in compliance to ISO 9001:2000 and the UK

Pharmaceutical Supplier Code of Practice requirements.

. Honored with the Roche Diagnostics' Perfect Score Supplier Award in

2004.

. Acting Plant Manager 10/2005 - 08/2006:

. Direct, plan and orchestrate the top management team including

Sales, Human Resources, Finance, Customer Service, Operations and

Quality. Promote innovation, safety, quality and productivity of

$10 Million sales, lean manufacturing organization. Comply with FDA

and client/vendor supplier guidelines.

. Honored with the "24 Months Without Accident Safety Award" from

Company's Chairman and CEO.

. Developed initiatives for new business and market share - Initiated

regular visits to customers jointly with sales team to proactively

seek customer's new requirements and support improvement

opportunities. Delivered product and process quality competitive

strengths presentations to potential customers and decision makers.

Results: Increased sales from low $8million to $10 million. Retained

stronger customer loyalty and increased potential to attract new

customers.

. Developed methods to ensure products and services remained reputable

and economically viable - Sustained operational cost reduction and

containment program and informed customer base of new productivity

capabilities development.

. Increased company's competitive edge - Created, developed and

maintained top leadership in product and service quality and on-time

delivery through an ISO9001 / Certified Management System for the

territory market. Results: Higher customer satisfaction, repeat

business, regained customers on quality over price. Won new

customers business on effective supplier qualification audit

results, and higher customer satisfaction audit results 2005 vs.

2002.

Staff Training and Development - Developed employee skills, education and

leadership programs in SPC, CAPA, Six Sigma, JIT, Lean Manufacturing, World

Class Excellence, ISO 9001, and cGMP for all employee levels in the

organization. Results: Enhanced organizational flexibility to cope with

sales changes, with low turnover, low absenteeism, high employee morale and

teamwork.

Out-of-the-Box Thinker - Encouraged team to go beyond the problem or

adverse situation at hand, and look around for opportunities embedded, and

creatively (through brainstorm, process mapping, value analysis techniques,

etc) overcome the present limitations to achieve a new-break through

solution of performance position. Results: Re-engineered the organization

including quality, system documentation, compensation system, new

procedures / methods.

Corporate Technical System Advances - Spearheaded the SPC, Six Sigma and

the ISO 9001:2000 Quality System establishment and certification process.

Improved product, and process quality and new customer sales.

Cortelco PR Inc. Rio Piedras, PR 1998 - 2001 - Purchasing, Warehouse and

Logistics Manager

(Custom contract manufacturing and OEM of Telephony and Call Center

Systems)

Led team to attain business goals for cost, delivery, quality, and pricing.

Managed inventory performance, support pre-sale, post-sale, provisioning,

and customer servicing operations.

. Reduced inventory by 25% by designing and implementing an inventory Cycle

Count Program. Worked closely with the Sales team to keep optimum service

level.

. Provide direct Project Management support to key/major customer projects.

Lotus Development Caribe Corporation Caguas, PR 1985 - 1993 -

Manufacturing, Materials, and Engineering Manager (Global Leader in the

Software Industry)

Planned, directed and coordinated the manufacturing operations processes,

human resources, equipment, procedures, work methods, engineered time

standards, plant layouts, capacity planning, and performance metrics.

Delivered manufacturing output for an $80 Million sales operation.

Pioneered packaged software mass production as a new source of

manufacturing jobs for the island of Puerto Rico.

. Participated in team support and collaboration to global site teams in

Boston, Dublin and Singapore to share best practice solutions across the

organization.

. Manufacturing & Facilities Manager (1985 - 1989), promoted to Book

Bindery Plant Manager (1989 - 1991), Materials, Quality and Engineering

Manager (1991 - 1993).

Start Up Operations - Spearheaded the building construction project of a

40,000 sq ft facility, managed an $8 million investment multi-site facility

budget, equipment procurement/capital appropriation at $2 million. Hired,

trained and developed the labor force.

Management Change Initiatives - Deployed various initiatives such as start-

up operations, downsizing and work force reduction, consolidation,

expansion and re-organization. Results: Adjusted operational costs to

business needs, developed experience of changed organization, its

productivity and capacity improvement due to synergy resulting from change.

Increased Productivity - Reduced manufacturing lead time (30%) resulting in

less inventory and quicker turn around. Improved production line staffing

balance and facility layouts.

ITT Qume Caribe Inc. Humacao, PR 1981 - 1985 - Manufacturing and Industrial

Engineering Manager (Global Leader in Computer Printers Industry)

Directed the IE team and Production staff in developing and implementing

the engineering strategy to evolve this computer printer facility start-up

into full flesh state-of -the-art multi-site manufacturing facility

expanding it to 200,000 sq ft. Plant layouts, process re-engineering,

material handling systems and labor standards management.

. Managed a direct labor force that peaked at 500 employees. Developed a

staff of six Production Supervisors and five Manufacturing Engineers.

Organization Expansion - Managed product transfers from California to

Puerto Rico, led a multi-disciplinary engineering team to support a

multiple site operation, established local and off-island vendor-

partnership programs for sourcing plastics, metals, electronics, and

packaging components. Results: Expanded operations to 200,000 sq feet and

1500 employees for the high volume/variety production of computer printers

electronics and mechanisms.

Decreased costs - Established costing and labor standards, efficiency, and

productivity improvement systems. Changed space utilization and active work-

shifts as required.

Bell Telephone Laboratories Holmdel, NJ 1978 - 1981 - Member of Technical

Staff

(Research and Development AT&T - Telecommunications Industry)

Cost engineering support to the Electronic Switching Systems' engineering

team. Maintain statistical based call/feature cost models and related

software program simulations attune with telephone central offices

engineering changes across the USA ATT network.

Entrepreneurial Experience

Entrepreneurial Management Consultant San Juan, PR 1993 - 1998 - Business

Owner

Provided management consulting to executives in Puerto Rico, Dominican

Republic, involved in electronics, printing, communications, food, and

packaging industries. Assessment, development, and implementation

strategies in Materials, Logistics, Customer Service, Operations, Quality

and IT.

. Start-up of the electronic manufacturing plant in Santo Domingo,

Dominican Republic.

Certifications and Continued Education

- Green-Belt, ASQ Certified Quality Auditor (CQA), Black Belt (in

process)

- Lean Six Sigma / CGMP / ISO 9001 / Infinity QS SPC

Speaker: XI Caribbean Quality Congress: ISO 9001:2000 Quality Management

System

Continued Learning and Development:

- Sales Manager Training - SEC, 2012

- Sales Development Training - SEC, 2010

- Schindler University 101 - Penn State University - SEC, 2009

- Manager's Leadership Training Program - SEC, 2009

- Six Sigma Champion course, Qualtec, Atlanta, GA

- Lean Six Sigma Green Belt course, MWV, Warrington, PA

References will be provided upon request.

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