Project Manager Management

Shannon Mason

Location: Las Vegas, Nevada

E-mail: **************@*****.***

Phone: 720-***-****

Career Objective

With over a decade of experience in the IT industry, I am seeking a challenging, collaborative

environment in which to expand that knowledge, while delivering solutions that exceed the client’s

expectations.

Summary of Qualifications

• Project management: planning, gathering artifacts, scoping, resource allocation, reporting

• Managing software development projects, using standard SDLC methodologies

• Business and technical requirements writing

• Process engineering and documentation

• Issue definition and resolution

• Software product training and presentation

• UI design: requirements gathering, wireframe activities

• UAT: development of use cases and test plans

• Strong ability to communicate with highly technical individuals as well as end users

• Mid-to Advanced Level: MS Project, MS Word, MS Visio, MS Power Point, MS Excel, MS

SharePoint, MS Outlook

• Excellent written and verbal communications skills

• Always dedicated to ensuring a positive client experience

Professional Experience

Biogen Idec

February 2013 – July 2013

Project Manager-Commercial IT

1

Definition of Current Projects:

Document Portal Re-design: The objective of the portal redesign is to expand functionality, improve

usability, refresh creative design, and ultimately increase country-level participation and internal

communications between Global Commercial Strategy and its Affiliates. The approach: build a

scalable design to accommodate new brands and business units; design a user-friendly interface to

encourage adoption and ease document sharing; develop robust search and browse functionality,

driven by a fluid taxonomy management system, thus creating a one-stop-shop for locating and

distributing global and local materials.

Responsibilities:

• Serve as client-side project manager, representing the interests of Commercial IT and Global

Marketing stakeholders

• Collaborate with vendor-side project manager to ensure project objectives, deliverables,

milestones, and deadlines are on track for success, communicating status and mitigating

risks where appropriate

• Manage Data Migration (over 3,000 documents) from existing portal to new site taxonomy

management system: meta-tagging process, materials categorization, and role-permission

assignment

• Facilitate client-vendor collaboration on key technical integration points, including single sign-

on, SMTP for system generated e-mails, and exchange of WSDL’s containing user profile

information

• Perform pre-UAT system testing to ensure alignment with Commercial IT standards and

support Global Marketing team with UAT and training exercises

Thermo-Fisher Scientific

January 2012 – December 2012

Project Manager- E-Business Strategy & Marketing

Definition of Projects:

Fishersci.com: Capture fishersci.com business requirements via delta analysis from e-Business

CORE website requirements. Conduct business, customer, and deep dive sessions to establish

detailed requirements in preparation for functional requirements phase. End result will allow for a

competitive position, breadth and depth of product offering, and enhanced user experience within

the global marketplace.

Responsibilities:

• Gather project artifacts, including charter, schedule, resources, communication plan, known

risks, and budget.

• Manage project schedule and cross-departmental dependencies, ensuring timely completion

of tasks and milestones

• Report issues, risks, and status to Executive Leadership and develop action plans

• Maintain requirements tracking log, which effectively tracks progress as BA’s identify, codify,

write and revise business requirements

Microsite Retirement: Moving towards a global e-Commerce solution allows for the retirement of 100

plus microsites, thus improving customer experience, SEO, governance, and business operations.

Shannon Mason • **************@*****.***

The decommissioning of microsites requires careful collaboration between IT and various business

units, in alignment with scheduled functionality releases.

Responsibilities:

• Gather project artifacts, including charter, schedule, resources, communication plan, known

risks, and budget

• Manage project schedule and cross-departmental dependencies, ensuring timely completion

of tasks and milestones

• Report issues, risks, and status to Executive Leadership and develop action plans

• Maintain detailed matrix, capturing key metrics site by site and on a macro level

Santander Bank

2011 – 2012

IT Consultant-Business Analyst

Definition of Projects:

Acquisition of Sovereign Bank by Santander Bank:

• “Data Warehouse” migration: key source of bank data to be decommissioned and replaced

within new banking system.

• “Readiness Plan” project: deliverables for transitioning business users from existing banking

platform and reporting tools to new system: development of training materials and protocols.

Responsibilities:

• Gain comprehensive understanding of bank organizational structure

• Conduct interviews with business users, gathering insight into daily activities related to

systems use and reporting tools

• Reconcile information from key users with data output files obtained from Operations

• Identify and prioritize gaps between “As Is” and “To Be” environments on a table-field level

• Collaborate with Operations and Development teams to create viable workarounds and

solutions for business-critical gaps

• Assist Change Management team in gathering documentation, training materials, and new

business process protocols, grouped into strategic implementation units

Accomplishments:

• Developed a detailed organizational matrix, which proved to be an invaluable resource for

various teams, as they interviewed business leaders about report and system usage across

the entire company.

Adams & Beasley, Inc.

2009 – 2011

IT Consultant-Project Manager

Responsibilities:

3

• Provide technical and project management expertise, during the business transition from

LLC to Corporation

• Recommend and implement applications and software to create mobility, flexibility, and

scalability for growing General Contracting business

• Project management, including site visits to assess progress, change orders and additions,

and punch list items

• Overseeing contract management and insurance compliance processes

• Job scheduling and reporting using construction management software program

• Marketing/branding/advertising engagement through website, newsletter, and social media

channels

• AP/AR via collaboration with corporate accountant to manage client and vendor invoicing

and budget analysis, allowing for accurate project estimation

Accomplishments:

• Managed the transition to a new corporate brand, including a new web standard website

• Established business process by analyzing core business processes, engineering new

processes, and preparing company for rapid integration with MS Project and/or

Construction Management software solution

• Implementation of cloud computing for virtual and mobile document management

• Implementation of virtual time-tracking for improved labor cost analysis and efficiency

BannerView.com

2008 – 2009

Project Coordinator, reporting directly to VP of Technology

Responsibilities and Accomplishments:

• Worked with internal and external parties, gathering various components needed to initiate,

run, and conclude projects

• Served as the primary interface between the Development Department and

Clients/Reps/Vendors, ensuring high performance and availability.

• Engineered departmental process flow, creating and maintaining all process documentation

and materials

• Served as team lead on the definition, elaboration, building, transition, and production

phases of all BannerView.com applications. (SDLC)

• Managed project timelines to ensure delivery, according to proposals, contracts, and

agreements

• Managed developer schedules and activities and lead daily stand up meetings

• Worked with clients/reps/vendors to ensure that project requests reflect requirements and

are thoroughly tested before implementation

Shannon Mason • **************@*****.***

• Supported Executive Team in decision-making and evaluation of change requests, including

those with cross-departmental/end user implications, and future product upgrades

• Prioritized and facilitated the resolution of issues, keeping clients/reps/vendors informed of

the status of their issues

• Developed and maintained training materials for all proprietary software applications

• Trained end users on initial systems use and upgrades, serving as primary point-of-contact

for questions about BannerView.com software products.

Travelworm/JetAway.com

2003 – 2006

Product Development Manager-IT

Responsibilities:

• Project and resource management, including setting of development schedule, and

prioritization of daily tasks

• Manage bug-tracking software application in conjunction with IT release schedule

• Work closely with the business team, CEO, and key clients to determine which features

should be added to JetAway’s suite of products.

• Extrapolate functionality out of business needs and wants, writing most requirements for key

projects

• Relay functional requirements and business objectives to development team

• Maintain bi-directional communication throughout the development process between IT and

other departments

• Facilitate major and minor product releases in cooperation with Design, Marketing, and IT.

Accomplishments:

• Initially hired as IT Project Manager, my role was expanded to Product Development

Manager in order to strengthen the business strategy by examining market trends and key

competitors, and identifying new channels in which to extend the strategy.

• Facilitated internal and external software migration to MS.net, while maintaining functionality

of Travelworm.com website

• Key role in the design, development, and launch of Jetaway.com, a dynamically branded e-

commerce site

• Added numerous features and functionality to Jetaway.com and Travelworm.com, based on

competitive analysis

• Dramatically decreased IT response time to internal customer requests

• Implemented multiple business processes, improving collaboration between IT and various

departments.

5

Mindclick, Inc

2002 – 2003

Program Manager

Responsibilities:

• Analyze core business processes to develop customized software solutions for clients

• Manage and create content for Mindclick’s website, clients, and partners

• Provide professional software training presentations and ongoing support to clients

• Manage daily issue reports and analysis, including tracking, assignment, and resolution

• Gather technical and reporting requirements from clients, then allocate to developers

• Structure major product releases in cooperation with Web Design and Marketing

departments

Accomplishments:

• Together with the Mindclick team, designed and developed a new user interface, integrating

call center and warehouse software systems and business processes for Sony’s

PlayStation division

• Assisted in setting up a company-owned data center in the U.K, after which Mindclick was

selected to host and maintain the website for the prestigious FA Premiere League

• Key role in developing a customized e-commerce website for Umbro.com.

• Developed utility computing module for re-sale and customization.

Education

• The Art Institute of Seattle (School of Graphic Design) 1999 – 2000

• The University of Colorado at Boulder (Advertising/Marketing) 1996 – 1997

• West Torrance High School; Torrance, CA 1992 – 1996

Other Interests

Oil painting, sculpture and found-art, sustainable design, outdoor adventure, philanthropy,

community outreach, and travel.

Contact this candidate