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Manager Customer Service

Location:
Jacksonville, FL
Posted:
January 14, 2014

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Resume:

573-***-****

acb5jd@r.postjobfree.com

Kara Penrose

Objective

It is my objective to obtain a position in which I can utilize my

experience and skills in a positive manner to mutually benefit both my

employer and myself. My experience as a self-starter in customer service,

rentals, accounting, human resources and sales has given me the tools I

need to be successful in this position.

Experience

November 2011 - Current LPS Applied Analytics

Multiple Counties, Mo

Field Collector (independent contractor)

*Travel to county courthouses and recorded data pertinent to the exchange

of land.

* Regularly reviewed mortgage documents, deeds, foreclosures, releases and

assignments.

*Time management was very important as there were no set hours.

* Keyed over 400 documents per week consistently.

* 99.9% accuracy with an average of 87 WPM.

March 2011-September 2012 CRES Management Company

Kansas City, Mo

Regional Manager

*Traveled across the Midwest to train and help correct struggling

communities delinquency, occupancy and staffing issues

*Prepared and assisted management teams in managing the operating budget

and capital improvements in order to control expenses and meet financial

objectives

*Regularly evaluated performance and staffing needs.

*A short period of my time here was as a Property Manager: managed 117

rental units, 55 HOA units and 11 retail spaces.

*As a one person office, I was able to raise the occupancy from 88% to 98%

within my first 45 days. By 60 days we were at 100% occupancy.

*Increased income from -$5,000 to +$8,000 per month.

*Increased resident retention by 30%.

*CRES Employee of the Month May, 2011.

March 2009-February 2010 Cross Creek @ Victory Station

Kansas City, Mo

Property Manager

*Managed and operated a 248-unit luxury apartment community with 7

employees.

*Responsible for Accounts Payable, Accounts Receivable, and budget

preparation and execution.

*Trained new employees to complete the daily tasks of a leasing consultant

and assistant community manager.

*Implemented new marketing programs that maximized community exposure and

increased traffic, resulting in more leases and a higher occupancy.

*With the help of my leasing team, we raised the occupied percentage from

86% to a steady 97% in less than 90 days.

*Increased renewals with resident retention program from an 8% renewal rate

to a 45% renewal rate, which is still steadily increasing.

April 2007-March 2009 Embassy Properties

Mission, KS

Property Manager, District Housing Specialist

* Oversaw the day-to-day operations of a 224 unit garden style community

and 5 employees.

* Maintained Property by scheduling vendors, obtaining bids, approving all

paperwork including applications for occupancy and lease agreements and

collected rent.

*Proven track record on leasing apartments. With the help of my team, we

were able to well exceed our community occupancy guidelines.

* Completed the production of our community website which distributes leads

and allows tenants to communicate with the staff as well as place work

orders online.

* Handled all budgeting, accounts payable and accounts receivable.

* Experience with Tax Credit, MHDC compliance and Section 8 & 42. Also

experienced in Yardi and OneSite.

Education

2003-2007 Vanderbilt University

Nashville, Tn

*BA in Marketing: focus on Interactive Media

*Minor diplomacy, Sociology

Business Related Training

*LIHTC Certified 2007, NAHMA Fair Housing Teachers Certification 2009, Mold

Remediation Specialist 2011

References

Available upon request

...everyone smiles in the same language...



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