Customer Service High School
Resume:
Prosper Gondo-Mahoungou
Dearborn, MI 48124
acb5id@r.postjobfree.com
SUMMARY
Highly motivated educator with over twenty years experience in teaching, advising, curriculum development, translating/interpreting,
administration and advocacy for educational resource mobilization. Result oriented with strong organizational and managerial skills.
Fluent in English and French. Familiar with Microsoft Word, Excel, Outlook and Access.
EXPERIENCE
International
• Studied English, French and Linguistics in the Republic of Congo and the United Kingdom
• Developed and maintained working relationships with public and private agencies in France, Kenya, Democratic Republic of
Congo, Madagascar, Algeria, Vietnam and Japan for the purpose of providing quality technical and vocational education in the
Republic of Congo
Teaching English and French as a Second Language
• Taught English as a Second/Foreign Language at all levels
• Implemented new teaching approaches that enabled students to more effectively fulfill their communication needs
• Taught French grammar and literature in primary and secondary schools
• Taught French as a Second Language to adults
• Advised Teachers of English for Specific Purposes
• Trained and coached ESL teachers
Translation and Interpretation
• Served as translator and interpreter in English and French for: UN Development Program (UNDP), International Planned
Parenthood Federation (IPPF), UN Information Agency (UNIC), African Petroleum Producing States Association (APPA), Freedom
House, Detroit, MI
• Translated general and legal articles and documents for public use
• Interpreted at meetings, conferences and immigration interviews and hearings
Administration and Leadership
• Director of Cooperation and Technical Private Schools Accreditation with responsibility for management and monitoring
- Established partnerships with the governments of Algeria, Tunisia and Vietnam which resulted in their granting 162 technical
training scholarships to high school graduates and teachers
- Designed and signed 15 contracts with public/private agencies to provide personnel and material resources for vocational/technical
education
• Interim Director of the English Language Program at the American Cultural Center
• Adviser and supervisor of teachers of English for Specific Purposes
EMPLOYMENT HISTORY
2012-Present:
Customer Service Representative
Percepta, Detroit, MI
Respond in writing or over the phone to Canadian English or French speaking Ford vehicle owners and help resolve vehicle concerns
2007-2012: Truck Driver
Ficel Transport, Blasdell, NY
Operate semi-trailer trucks picking up and delivering loads
2006-2007: Tutor
Detroit, MI
Provide private tutoring in French as a Second Language, Detroit and Southfield, Michigan, USA
2005-Present: Translator/Interpreter
Freedom House, Detroit, MI
Translate documents and interpret at immigration interviews and hearings for Freedom House, Detroit, Michigan, USA
2005 - 2006: Substitute teacher
Melvindale, MI
Replace teachers for the Melvindale and Northern Allen Park Schools, Melvindale, Michigan, USA
1997-2004: Director of Cooperation and Private Schools Accreditation in the Ministry of Technical and Vocational Education,
Brazzaville, Congo
Advocate for financial, material and human resources and process school accreditation applications
1986 - 2004: Teacher Trainer
Brazzaville, Congo
Train and coach teacher trainees for the École Normale Supérieure (Teacher Training College)
1986 - 2004 Translator and Interpreter (French/English)
Brazzaville, Congo
UNDP, UNIC, IPPF and APPA
1978 - 2004 Teacher, English as a Second Language
Brazzaville, Congo
Teach English as a Second Language for the UNDP and the American Cultural Center
1978 - 2004 Teacher, French and English as a Second Language
Teach English and French as a Second Language at Savorgnan De Brazza High School, Brazzaville, Congo
1987 - 1996 English Teacher Advisor
Brazzaville, Congo
Coach and hold in-service training sessions for Technical/Vocational Education teachers, Brazzaville, Congo
EDUCATION
Master of Arts in English as a Second Language
University of Wales, Bangor, U.K.
Postgraduate Diploma in English Studies
Ealing College of Higher Education, London, U.K.
Bachelor of Arts in English
Marien Ngouabi University, Brazzaville, Congo
Teacher’s Certificate French
Cours Normal de Dolisie, Congo
VOLUNTEER WORK
Congolese Family Planning Association, Member of the International Planned Parenthood Federation (IPPF) Brazzaville, Congo
• Coordinate projects implementation
• Process membership applications
• Manage administrative files and the members log
• Draft the President’s speeches and addresses
• Contribute in designing the Association’s objectives and policies
Matrix Theatre Company Detroit, Michigan
• Assist with processing mailing/marketing packets
• Organize and archive photos and files using Access
Freedom House Detroit, Michigan
• Compose and mail thank you letters to donors for the Executive Director
• Assist the Executive Director at Outreach and Public Relations events
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