Customer Quality

K eith Lane Crabt ree

***** ****** ****** **** ***. 109

Raleigh NC 27614

Contact Number: 336-***-****

kcstart acb5hy@r.postjobfree.com

PROFESSIONAL EXPER I E NCE:

November 6, 1994 to July 16, 2013 - GKN Automotive, Roxboro, NC

January 1998 to July 16, 2013 – M ater ia ls Planner/ Purchase Pa rts

P lanner (Domestic and Overseas)

• Main interface between the customer and production.

• Create order and t rack the delivery components for production

schedule to ensure on-t ime availability and no interruption in

p roduction of finished goods for customer requirements.

• Establish daily machine schedules considering load factors and

maximum usage of available capacity, balances production and

i nventory levels coordinated to various in ternal groups such as

P urchasing, OE Planning, Technical Center, Quality, and Production,

to satisfy the end customer.

• Monitor and verify of Material bills, inventory reduction, and t ruck

a rrangements to ensure accuracy, structure, and data integrity of MRP

( Materials Requirements Planning) and related systems, protects and

i nsulates customer from supply disruptions, measures customer

delivery performance and inventory plan

• Recommends and implements solution to inventory and delivery

p roblems, and assist with measuring supplier performance.

• Ensure production has the correct part when a PRN (Product Release

Notice) is released by design that results in revision level change for an

existing part or a new part is created. This usually requires

coordination with the supplier, Manufacturing Engineering, Technical

E ngineering, Quality, Purchasing, Logistics, and Production.

• Monitor the inventories to balance the old parts and the bringing in of

new parts.

March 1997 to December 1997 – C ustomer Pl anner for OE and Service.

• Received customer requirements, creating a build schedule, creating a

t ruck schedule, and monitoring part inventory to ensure there is no

l ine stoppage.

• Maintained and verify the accuracy of part data; e.g. BOM, safety

s tock, lot size. Cradle to grave ownership of all Mazda, Windstar, ZJ

Service and OE.

• Operated as the voice of GKN customer, and coordinates their

requirements with different groups within GKN AI.

July 1995 to March 1997 – Service Pa rts Pl anner ( tier one domestic and

J apanese t ransplant automotive suppliers)

• Daily contact with production at the Roxboro facili ty, as well as with

t he sister plants located in Alamance and Sanford.

• Received orders, and coordinated customer requirements with

P urchasing, Engineering, Material Handling, and Quality.

• Maintained and verified the accuracy of part data; e.g. BOM, safety

s tock, lot size.

November 1994 – P roduction Pl anner

• Learned the production process, worked on the T-bird, Toyota, and

other assembly cells.

ED UCAT ION:

Bachelors of Science in Business Administration - Management

Minor In ternational Relations, Appalachian State University May 1994.

ACH I EVE M E N TS AND AWARDS:

• APICS CP I M (Certified in Production & Inventory Management)

A ugust 2000

• 1st Chris Fur r Scholarship awarded for determination and ambition-

1990 Northern Durham H igh School

• Spark Plug Award at the VA Hospital for drive, organization, and hard

work in 1989

T RA I N I NG AND DEVE LOP ME N T:

• Toyota TPS Training – lean, improvements, and problem-solving

analysis

• MRP (Material Requirements Planner) I I – High Exposure

/ Manufacturing Management System /User Data Management System

• Microsoft Office /Lotus SmartSuite /Future 3

• Kaizen Events/QIP (Quality Improvement Process) – I t is a

comprehensive tools that allows the involvement from various groups

w ithin the company to discuss the different insights, perception, and

developmental ideas for improvements. Develop a new procedure or

p rocesses to eliminate waste in production, processes, and methods.

• Theory of Constraints/Value Lanes – I t allows an individual to focus on

t heir entire process (drum-bufferrope). The primary focus is placed on

t he bottleneck to insure the throughput is sufficient to meet customer

needs.

• IQR – (Inventory Quality Ratio) – I t is a tool for focusing on

eliminating inventory waste. The goal is to get to a JIT (Just in time)

s tate.

REFERENCES:

Available upon request

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