Customer Service Project
Resume:
Kate M. Searles
Greenville SC. 29609
CUSTOMER SERVICE REPRESENTATIVE
Profile
• Graduating Psychology major that included years of training in communication and group organization
leading skills
• 5 years of customer service experience including meeting, problem solving, and serving a diversity of
people
• Excellent multitasking skills, learned while balancing both work and school obligations
• Leadership skills refined when elected as project leader by peers, and saw project completed with excel-
lence and high commendations.
Education
Bachelor of Science in Psychology December 2013
Bob Jones University, Greenville, SC
Career Related Coursework
Oral Communication for the Professional (Com 410): May 2013
• Group leader for business development project
• Received an A and outstanding recommendations from both peers and teacher
• used a combination of laissez faire and democratic leadership
Career Experience
Jim Dedic: Alzheimer’s Primary Caregiver(May-August 2007)
Responsible for her daily needs, meal prep and managed household
Created daily activities and outings to increase stimulation
Empathized with husband and provided moral support
Chemical Bank (September 2010-September 2012; worked to earn money to return to school)
Maintained responsibility for large amounts of cash flow and regularly balanced drawer
Formed strong bonds with customers
Organized and helped manager with special projects
Starbucks (November 2012-present)
Quickly picked up new skills, and became a certified barista
Assisted in trained new hires
Maintained a positive work environment for the team
Professional Achievements and Strengths
Trustworthy: entrusted with large amounts of money, and timely send out of bills and statements to cus-
tomers
Leadership: promoted to barista trainer through hard work and adherence to company standards
Persistent: successfully completed a large task even when faced with huge setbacks
Computer Skills: Used Microsoft Word and Pages to complete class projects, and Excel to aid in a work
assignment. Relied on by supervisor to complete special computer project.
Organizational Skills: Created a more organized and efficient tracking system for referrals
Collaborative: Work well in a team environment; involved in group projects and presentations
Promoted: began as Teller 2 promoted to Teller 2 after 1 year of hard work
Consistent: Regularly maintained a balanced cash drawer
Communication Skills: Recognized by customers and supervisors for outstanding customer service skills
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