Sales Engineer

Narinder Singh Tel 305-***-****

**********@*******.***

OBJECTIVE

To obtain a position that will maximise my analytical and interpersonal

skills coupled with my strong technical background.

PROFESSIONAL EXPERIENCE

PartsBase.com Help Desk Supervisor / Jr DBA

2003 -Present

Provide Desktop support to in-house sales teams, and remote users on a Web

based application,(aviation parts locator), networked peripheral devices, &

phone issues

Answer, evaluate and prioritise incoming e-mails & telephone call requests

for assistance with problems related to hardware, software (Ecommerce),

networking and other computer-related technologies.

Hardware upgrades

Analyse customer feedback, and provide recommendations to development team

for future rollouts

Advise sales and other support teams on issues related to products,

updates and resolutions

Updates/maintains and creates new DTS packages for customer's inventory

Updates/maintains a variety of databases in order to facilitate information

recording, storage, and retrieval and/or to track activity/volume of work

Administer requests for new users

Technologies currently utilized include Windows XP, 2008 Active Directory,

Office 2003/2007/2010 Professional Outlook, IE, MS- SQL Server, MS-Access,

Dameware,PBX based phone system

JP Morgan Chase Ecommerce Help Desk Associate

2003- 2003

Provided day-to-day Web related IT hardware/software support for JPM Chase

centers based on guidelines established by the Manager of Training and

Support

Liaised with additional support teams on issues, updates and resolutions

Technologies utilized included Windows NT/2000, Active Directory, Lotus

Notes, IE, & Netscape

Usinetworks.com Sales/Support Executive

2001 - 2002

Researched and identified new opportunities and generated successful sales

leads.

Negotiated price and contract terms and prepared sales contracts.

Managed customer relationship and handled customer issues.

Maintained and updated customer database for use in forecasting.

Recommended and enforced suggestions and ideas to refine service offerings

for specific market segment.

Customised client builds to specific orders

Provided on-site and off-site support to clients with hardware, software

and training queries

Trained and advised customers on machine specifications and functions

Attended technical conferences that promoted and marketed company products

increasing brand awareness

Secured key information to assess and resolve technical customer issues

Technologies utilized included Windows 2000, NT & Office 2000 professional

Track IT

David Lloyd Leisure, Support Engineer

2000 - 2000

Provided first line/second remote/desktop support to 3500 staff at 50

locations plus the corporate headquarters

Adapted software design approaches to the client server model

Managed and controlled client server applications, utilising networking

technologies

Employed Internet and Intranet functionality's to client server

applications

Technologies utilized included Windows 95, (rolling to 2000), Unix, Lotus

notes, & Control IT

JP Morgan, 1st line Support Supervisor

1998 - 2000

Provided users with rapid response inquiry service to resolve hardware and

software problems

Accurately reported and routed maximum amount of issue calls through to

relevant support groups

Liased with additional support teams on issues, updates, roll outs, and

resolutions

Monitored and logged emails and voicemails in a timely manner

Maintained and controlled the incident notification process

Created and allocated user logins for main applications

Technologies utilized included NT, Novell 4.5, Office Suite 97, Lotus

notes, Remotely Possible, Corporate Times, Reuters, Bloomberg, VAX, Imms, &

Netscape

ACADEMIC BACKGROUND

Business Information Technology

1996

Brunell University, London England

Hobbies & Interests

Working on cars, teaching kids a Traditional Sikh Martial Art (Gatka),

Practicing Kundalini Yoga, and other energy moving practices

References available upon request.

Contact this candidate