Manager Customer Service
Resume:
Brando Yang
acb5fs@r.postjobfree.com
Greenville, North Carolina 27858
Summary
I have over 5 years experience in leadership positions; from retail to
military. I was Assistant Manager in Pretzel Twister for three years, a
Tank Commander in the United States Marine Corps for one year and currently
the Team Leader of the Receiving Department at Lowes Home Improvement.
Education
Major: Tank Crewman
Marine Armor Crewman Course
Fort Knox, Kentucky
Attended: March 2009 to July 2009
Marine Combat Training
Camp Lejeune, North Carolina
Attended: January 2009 to February 2009
Major: Secondary Education and Engineering
East Carolina University
Greenville, North Carolina
Attended: August 2006 to May 2008
Freedom High School
Morganton, North Carolina
Attended: 2002 to 2006
Trainings and Certifications
Power Equipment (Fork Lift, Reach Truck, LP Counterbalance, and Order
Picker)
CPR and First Aid
M1A1 Abrams Main Battle Tank Crewman
Marine Combat Training
Hazardous Materials
Career Readiness Certification
Languages
Hmong - Fluent
English - Fluent
Employment History
March 2013 to Present
Company: Wells Fargo Dealer Services
Winterville, North Carolina
Provide quick, friendly customer service by answering auto loan questions
from customers, dealerships and insurance groups. Answer questions
regarding refinance, online setup, and account operations. Understanding
the policies and procedures therefore will not break account
confidentiality.
March 2011 to March 2013
Company: Lowes Home Improvement
Greenville, North Carolina
Providing quick, friendly customer service by answering questions,
providing purchase assistance, keeping shelves stocked and unloads
merchandises from delivery trucks. As Team Leader of the Unload and Stock
Team, I relay the duties from the department manager to the team and give
the team the assistance they need to get their jobs done.
October 2010 to March 2011
Company: Home Depot
Winterville, North Carolina
As the Plumbing Sales Associate, I explained and demonstrated sink and
faucet installations, different types and uses of pipes and valves, use
various machine to cut and thread pipe and make sure inventory is stocked.
October 2009 to December 2012
United States Marine Corps
Camp Lejeune, North Carolina
Worked with Chain of Command to relay orders to fellow Marines, train
crewmen for battle readiness, understand battle positions, ensure that
maintenances of M1A1 Abrams Tank is correctly done and care for the Marines
under my command.
September 2006 to October 2009
Company: Pretzel Twister
Greenville, North Carolina
As Assistant Manager, I provided the manager with sales, ideas, and
projects that improved the work place. I was in charge of sales,
inventory, hiring, employee schedules, equipment maintenances and the care
of the employees' concerns.
June 2004 to August 2006
Company: Blue Kiss Photos
Hickory, North Carolina
I communicated with clients to prepare photo shoot locations, install
lighting, background and props as needed, suggest poses and creative ideas
to client and photograph and perform administrative tasks.
References
Jian Lu
Manager,
Pretzel Twister
Dennis Vaughn
Department Manager, Lowes Home Improvement
Chris Powell
Department Manager, Lowes Home Improvement
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