Manager Customer Service

CATHERINE M. ZIMMERMAN

*** ******** *****, **** ******, NY 14224

716-***-****

*******@****.***

SUMMARY:

Customer service philosophy: We are dependent on the customer;

the customer is NOT dependent on us.

Implemented a mission statement as a guideline for resident

relations with staff to ensure a high standard of customer

service, achieving a 99.2% occupancy rate over six years.

EMPLOYMENT HISTORY:

4/07-present, Property Manager at Garden Gate Apts., W. Seneca

• Implemented all policies and procedures for a 98 unit

complex when building opened in April 2007.

• Successfully lease vacant units as they turn over.

• Supervise maintenance personnel and other staff.

• Responsible for all aspects of accounting: accounts

payable; accounts receivable; security deposits; bank

reconciliations.

3/94-4/07-Hud Acct. Specialist at People Inc., Williamsville

• COS trained to bill HUD for senior housing using Tenant Pro

and Boston Post Software.

• Upon discovering thousands in unbilled revenue for the

agency, implemented Excel rent spreadsheets to track

rents collected at 13 HUD-funded sites.

• Acted as liaison between Assistant Controller and U.S.

Department of HUD.

• Assisted in analyzing general ledger accounts for year-end

audits.

• Acquired extensive knowledge of accounts payable and

accounts receivable assisting other departments in the

agency.

1979-1994-Assistant Office Manager at Southland Corporation,

Williamsville

• Supervised five accounting clerks as assistant office

manager.

• Performed all aspects of accounting including payroll,

accounts payable, employee travel expense reconciliations,

bank reconciliations and reconciliation of general ledger

accounts.

• Maintained audit schedules for forty 7-Eleven stores.

• Responsible for inventory control for both Buffalo and

Rochester 7-Eleven stores.

EDUCATION:

Associates Degree in Business Administration at Erie Community

South Campus.

REFERENCES:

• PROFESSIONAL:

Ms. Rachel Rodriguez People Inc. 716-***-****

• PERSONAL:

Ms. Beth Pratt 716-***-****

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