Customer Service Manager

Danny Peoples

* ***** ****** . **********, ** *9607 . 864-***-**** .

acb5dm@r.postjobfree.com

QUALIFICATIONS SUMMARY

Performance-driven professional seeking employment to, utilize my extensive

work history and educational background. Communicates effectively with

coworkers, customers, clients and vendors at all levels. Identify and

pursue opportunities to improve efficiency in the work environment. Key

areas of expertise include:

?Strategic& Tactical Planning ?Financial Reporting

?Contract Negotiations

?Human Resource Management ?New Business Development

?Client/Vendor Relations

?Team Building& Leadership ?Policy/Procedure Formulation

?Public Relations

EDUCATION

Lander University, Greenwood SC- May 2010 3.0 GPA

Bachelor of Science in Communications

Minor in Business Administration

Liberty University, Lynchburg VA- December 2013 3.0 GPA

Masters of Business Administration

PROFESSIONAL EXPERIENCE

Department Lead, Rexroth Bosch Group. Fountain Inn, S.C March 2013- Present

Maintained personnel structure and staffing level to accomplish the

distribution tasks.

Identified discrepancies with incoming loads and worked with

Individual associates, vendors and customer service for resolution

Helped improve efficiency rate.

Hired, oriented, trained, evaluated, recommended pay increases and

developed associates.

Assistant Store Manager/ HR, AutoZone Parts Inc. Greenville, S.C June 2008-

Feb 2013

. Gained valuable management experience and the ability to train, coach,

and develop a team of associates through employee counseling.

. Started from CSR then promoted Sales Manager due to strong leadership

skills

. Was appointed to inventory management team due to good cycle counting

skills, and lowered inventory cost by 20%.

. Assisted store manager in recruiting through e-hire, personal referrals,

and through interacting with employees in other organizations

. Trained new hires on hours of service rules and HR policies.

. Assisted Commercial department through new business development

strategies, which resulted in new accounts.

Administrative Coordinator Internship, The Greenwood Forum Greenwood S.C

September 2007- May 2008

. In depth knowledge of managing day to day administrative work including

billing coordination

. Demonstrated ability to develop and implement policies and procedures

that direct and support the provision of services

Additional Skills

Ability to work with several operating systems including, Windows and Mac

OSX

Proficient with Microsoft Office programs, (Word, Excel, PowerPoint,

Access) and (Adobe Illustrator, Photoshop, PageMaker)

Professional Achievements

Life Scholar Recipient Fall 06- Spring 10

Blue Key Honor Society, Honor Society for Academic excellence and

leadership

Lead Editor, Lander University Student Forum

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