Customer Service Manager

QUALIFICATIONS PROFILE

Highly motivated and performance-focused professional with more than 15

years of leadership experience in the field of manufacturing. Team player

with broad-based knowledge of lean practices and all diverse business

areas, such as material requirements planning (MRP), purchasing, inventory,

and production control. Able to manage and motivate several process

improvement teams focused on expediting operational process, meeting

customer requirements, and maintaining highest quality standards. Armed

with exceptional communication, interpersonal, organizational, and

presentation skills, with technical proficiency in Microsoft Office Suite

(Word, Excel, Outlook, and PowerPoint) and AS400.

AREAS OF EXPERTISE

material requirement planning

Inventory management

budgeting and forecasting

Leadership and Supervision

warehouse Management

Production control

logistics

purchasing

cost reduction

EDUCATION AND CREDENTIALS

Master of Education in Professional Development, 2008 (GPA: 3.79) ?

University of Wisconsin, La Crosse, WI

Bachelor of Science in Elementary Education, Minor in English, 2001 (GPA:

3.57) ? University of Wisconsin, La Crosse, WI

Six Sigma Green Belt Certification (2011 President's Award) ? Six Sigma

Black Belt Certification

PROFESSIONAL EXPERIENCE

Dpw Inc., La Crosse, WI

Senior Supply Chain Manager 2012-2014

- Exhibited superior talents in performing materials requirement

planning (MRP) to meet and exceed customer expectations

- Dealt with directing, training, and motivating various employees to

ensure delivery of high level services

- Demonstrated proficiency in inventory management and reduced inventory

write-offs, while coordinating departmental activities to achieve

company goals

- Took charge of master production schedules, while managing inbound and

outbound logistics

Crown Holdings Inc., La Crosse, WI

Production Control/ Material Manager 2009-2012

- Administered business planning and controls system (BPCS) and

materials requirement planning (MRP)

- Created and arranged master schedule to manage properly and complete

all customer requirements as well as to improve manufacturing

efficiency

- Ascertained that all customer's requirements are met through

fostering constant coordination with various clients

- Spearheaded metal, lacquer, and varnish inventory and purchasing,

while developing and maintaining appropriate inventory levels

- Took charge of handling graphical changes, new graphics, and

promotional graphics, while performing monthly and yearly inventory

counts

- Guaranteed smooth and effective optimal transportation services, while

maximizing freight savings

- Provided direct supervision to six warehouses within five states and

two countries and maintained inventory levels as well as corporate and

plant budgets

Crown Holdings Inc., La Crosse, WI

Material Supervisor 2003-2009

- Displayed outstanding leadership skills in overseeing operations in

shipping, receiving, billing, and inventory control

- Coached, motivated, and supervised employees within the company

- Offered high-level customer service throughout all staff and numerous

clients

Crown Holdings Inc., La Crosse, WI

Mechanic/Line Maintainer 1997-2003

- Accomplished key tasks as professional beverage can maker (PBCM),

while leading overall daily duties in production machinery

- Showed paramount efforts in controlling and maintaining all machines

within a beverage plant

- Functioned as a safety committee member and certified safe start

teacher

- Acted as chairman for IAM Union of La Crosse plant in 2005 and 2006

PROFESSIONAL DEVELOPMENT

Dale Carnegie Course (Human Relations Award)

2012 Management Development Program (Crown Holdings Inc. MBA Program)

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