Customer Service Sales

David H. Houghton

** **** ****** **

St. Charles, MO 63303

636-***-**** Home

314-***-**** (cell)

E-Mail: acb5bl@r.postjobfree.com

*/** ** ************************.*** St. Charles, MO

Present SEO-SEM Social Media Consultant

• Consult with Local Businesses and Individuals to create an effective copy and a

marking plan that results in maximum ROI through the use of Articles with emphasis

on SEO optimization.

• Demonstrated the ability of Video Marketing to rank fast and drive high amounts of

traffic with a strong focus on email capture/lead generation funnels that will increase revenue

And cash flow for the client’s business, again increasing their ROI.

• Train clients on effective email marketing and lead capture funnels in order to

create and grow their reach to maximize passive monthly cash flow.

• Create Product descriptions and copy that properly use relevant keywords including Meta

data using Keyword tools to best design an effective title and description based off what searchers

are actually looking for.

• Consult with clients on the use of effective PPC marking using video versus the traditional

Adwords Marketing techniques.

• Create and Launch Products which create a flood of traffic and cash to

maximum revenue streams.

• Repurpose and spin articles for maximum exposure online and distributing on multiple

Bookmarking, Social Media, and RSS sites, as well as numerous article directories.

• Help create and advise clients on setting up an effective Social Media Marketing plan using

the latest and most effective Social Media platforms including but not limited to Facebook,

Twitter, Google, Pinterest, Hubpages, Squidoo, Youtube, LinkedIn, Flickr, Digg, del.icio.us

StumbleUpon, Technorati, reddit.

• Advise clients on the use and effective setup of Blogs and a Blog network with a strong

emphasis on SEO optimization, using Wordpress and effective Plugins.

• Consult with clients on the benefits of using A/B split testing to increase click through

rates and to maximize EPC.

Partial List of SEO/SEM Tools:

• Camtasia • WordPress • SENukeCr • SErobot • Adobe Photoshop

• SnagIt • HTML • AmazonS3 • Adwords • VideoScibe

•SEO Elite • Video PPC • Mindjet • Winzip • Dreamweaver

• BookMarking Demon • Sony Vegas Movie Studio • Video Shadow

• Quantcast • Alexa • Demographic Targeting • FB Marketing

• Twitter • Spyfu • Twitter Marketing • Aweber Autoresponder

Other Employment:

5/12 to Lockheed Martin O’Fallon, IL

Present Network Operations Analyst- Team Lead

• As a Team Lead I am to provide leadership to our newly hired personnel and

my primary function is to transition the Department of Defense DGS contract to the

new GSM-O contract.

• Guide the successful completion of major programs and may function in a project

leadership role. Erroneous decisions or recommendations would typically result in the

failure to achieve major organizational objectives.

• Exercises considerable latitude in determining technical objectives and approaches

to assignments and completed work is reviewed from a relatively long-term perspective

for desired results.

• Represent the organization as the prime technical contact on the contracts and projects.

Interact with senior external personnel on significant matters often requiring coordination

between organizations.

• Develops technical solutions to complex problems which require the regular use

of ingenuity and creativity, and all work are performed without appreciable direction.

• Responsibilities include hiring over 400 hundred employees at one time. This process

includes screening resumes to make sure that he/she meets the qualifications

according to the federal governments contract, having them apply to the requisition

online, making sure they can obtain a security clearance, and answering any

questions that the future employee may have about the company.

• Provide Training to GSM-O members on providing excellent customer service,

as well as requesting information from the customer that will be provided into the TSO.

Primary customers are the Army, Navy, Marines, Air Force, Coast Guard and OSD.

8/10 to Apptis-Contractor O’Fallon, IL

3/12 Sr. Telecommunications Analyst

• Primary duties involve review, validation, development and/or processing

of Department of Defense telecommunications requirements from the Defense

Information Systems Agency (DISA) Direct Order Entry (DDOE)/

Telecommunications Service Request (TSR) to the final Telecommunications

Service Order (TSO).

•Identify and verify the appropriate DISA Defense Information Systems Network

(DISN) solution that may use any combination of telecommunications transmission

medium such as, but not limited to, Microwave, Satellite, Ultra High Frequency,

Fiber Optics, TCP/IP, Local, Metropolitan, and/or Wide Area Networks

(LAN/MAN/WAN), Cable, Frequency (FDM), Time (TDM), Asynchronous (ATM)

or SONET Dense Wave Division Multiplexed (DWDM) systems..

• Analysis will include identifying and verifying the appropriate DISA Defense

Information System Network (DISN) solution that may use any combination of

telecommunications Transmission medium such as, but not limited to Microwave,

Satellite, Ultra High Frequency, Fiber Optics, TCP/IP, Local, Metropolitan, and/or

Wide Area Networks (LAN/MAN/WAN), Cable, Frequency (FDM), Time (TDM),

Asynchronous (ATM) or SONET Dense Wave Division Multiplexed (DWDM) systems.

• Track all provisioning actions through to completion/operation using on-line tools

such as the Worldwide On-line System Replacement (WWOLS-R), DDOE Program,

Defense Information and Telecommunications Contracting Office (DITCO)

on-line system, Telecommunications Service Request Editor (TSRE) and

Telecommunication Certification Office Support System (TCOSS)

• Experience with DISA and any of the automated tools and/or on-line systems

and databases.

1/09 to SAIC- Contractor O’Fallon, IL

8/10 Information Engineer II

• Support the Defense Information Systems Agency (DISA) in transitioning various

types of switched and point-to-point voice, data (low to ultra-high speed)

telecommunication circuits and services for one commercial services provider

(expiring Govt. contact –FTS-2001) to another commercial service provider (Networks).

• Transition various types of switched and point-to-point voice, data

(low to ultra-high speed), and other operations categories.

• Research databases, contact numerous Government personnel associated with a

variety of DoD and other Federal Agencies by phone and email

• Use databases and coordinated/researched information to develop and write

appropriate documents required to transition existing services to the new Networx services

• Telephonically lead site surveys and assist in producing site/location plans/documents

if/as required to ensure successful transition of services at sites/locations

• Support transition activities using DISA and Transition Team developed work

processes and procedures, software tools, or other developed/identified methodologies;

schedule, track, and monitor subscriber integration events and status

• Provide vendor assistance through circuit allocation, engineering and acquisition process

• Coordinate technical assistance during installation, upgrade cancellation and

disconnection phases; and coordinate implementing operational services.

• Manage or coordinate install telecommunication service upgrades.

11/88 to Reuters America Boston, Miami, NYC, St Louis

01/09 Field Service Support Technician

• Provide technical support for Field Service performing site surveys,

Installations and maintenance for all Reuters Satellite equipment.

• Align Satellite Line of Sight and Angle as well as installation of Satellite

Signal converting equipment and cabling as well as various other Reuters

Equipment.

• Training and/or providing onsite support to customers as well as new

personnel on operation and maintenance concepts, to include equipment

set-up, configuration, satellite acquisition.

• Direct support on all assigned Reuters equipment

• Track equipment that is out to vendors using RANS & conduct QA tests

• Dispose of obsolete equipment according to Reuters Guidelines

• Provide weekly Inventory Reports of the East Coast Region to Management

1/00 to ESC Medical Systems Norwood, MA

1/02 Technical Support / Installation Coordinator

• Insure timely order management by confirming new Sales Proposals and

order information with the customer and Sales Liaisons

• Coordinate installation date with all appropriate parties

• Track & prioritize pending installs for U.S. and International sites while

Updating the customer and Sales Executive of the order status throughout

the entire installation process

• Dispatch Field Service Technicians across the U.S. and to International sites

as needed for installs and service issues.

• Prepare and maintain pending and completion database and provide monthly

Customer Service and Field Service Recap reports

• Verify installation completeness and satisfaction with customer and resolve any

outstanding issues.

EDUCATION:

1984-1985 GTE Sylvania Technical Institute Waltham, MA

Graduated with a Certificate in Computer Electronics

(Bought by Wentworth Technical Institute)

2000-2001 New Horizons Computer Learning Center Boston, MA

Working towards a Certification in Web Design

Using FrontPage, Dreamweaver, Flash, Adobe Photoshop

2002-2003 Bay State School of Technology Canton, MA

Course consists of 972 hour of hands-on and classroom training. Areas

of study include: Major Appliances, Basic Electricity, and 100 hours of

Refrigeration Code, Domestic and Commercial

Refrigeration/Air-conditioning, and EPA Certification in Freon Recovery

TECHNICAL SUMMARY:

Efficient in Windows XP, DDOE Program, Defense Information and

Telecommunications Contracting Office (DITCO) on-line system,

Telecommunications Service Request Editor (TSRE) and Telecommunication

Certification Office Support System (TCOSS), Search Engine Marketing / SEO, Social Media, WordPress, MS Office, MS Power Point, MS Excel, MYSQL,

Internet Traffic Generation, Camtasia, Vantive, Procomm, Sieble, Orderwriter,

Frontpage, HTML/ Web Programming, Photoshop, Goldmine, Dreamweaver,

Flash, Illustrator, Acrobat, Lotus Notes, GroupWise E-mail, MS Outlook,

Microsoft word, Excel, Vax, Compass, Skilled in Research Tools

REFERENCES:

Available upon request.

Contact this candidate