Engineer Manager

OTNIEL GONZALEZ

*** ** **** ******, ***. ***

Miami, FL 33138

Phone: 305-***-****

Email: acb59k@r.postjobfree.com

OBJECTIVE

IT/Network Support Engineer position where a strong background in network administration, excellent

communications skills and a complete knowledge of computer hardware/software systems can be fully utilized to

improve operations.

QUALIFICATIONS

• Comptia Network+ certified (comp001008875056)

• Over five years’ experience working in LAN/WAN environments - both small and large enterprise networks;

Active Directory; VPN’s; Wi-Fi setup and security; server and desktop imaging software; tape backup and recovery

systems; SAN/NAS hardware; DHCP, Web Servers (IIS/Apache), FTP, and media-streaming servers; routers, hubs,

layer 3 switches and hardware firewalls.

• Over ten years experience troubleshooting and repairing desktop and laptop hardware, software and related

peripherals both hands on and via remote management tools such as Windows SCCM and Apple’s Casper Remote

Management applications, on multiple operating system platforms including all iterations of Windows as well as

Macintosh OSX.

• Hands on experience with the installation and administration of the following software:

VMWare ESX and VCenter; Citrix: XenApp, XenServer & XenDesktop; Microsoft Server 2003 & 2008r2;

Sharepoint; Sonicwall Firewall OS; Acronis (all versions); Symantec Ghost and Antivirus Enterprise; Avaya VOIP

Phone Systems; Microsoft Office Suite; Front Page; Dreamweaver

• Experience with installation, configuration and troubleshooting of home and office automation, security and CCTV

systems, smartphones, tablets, IOS, Android, etc.

• Excellent customer service and communication skills; full proficiency in technical writing and documentation;

Bilingual (English and Spanish); typing: 45wpm

PROFESSIONAL EXPERIENCE

DISCOVERY CHANNEL LATIN AMERICA DIVISION 10/28/2013 – 1/10/2014 (Temporary Contract Position)

Information Systems Support Engineer

Employed by MCS Global

• Provided Level 1 through 3 phone and desk side escalation support to over 1000+ employees located in various remote

offices throughout South America along with those working in the Latin American Headquarters in Miami where I was

stationed.

• Responsible for management and oversight of Help Desk ticketing system (Remedy), ensuring all SLA’s were met on

time and that tickets were properly prioritized and effectively and efficiently resolved

• Managed and maintained all desktops, laptops, monitors and other peripherals, conducting hardware and software

upgrades and repairs, backups and reimaging of both Windows and Apple systems, including iPhones, iPads, video

conferencing equipment, projectors, etc.

TURNBERRY & ASSOCIATES 9/1/2013 – 10/25/2013 (Temporary Contract Position)

Information Systems Analyst

Employed by TekSystems IT Staffing Solutions

• Provided IT support to all executive and support staff, assisting with a wide range of issues including but not limited to

desktop software and hardware, printers, large scale drafting plotters, Cisco video conferencing equipment, IP phones

as well as smart phones, tablets and other devices.

• Logged all incidents in ticketing system, recording steps taken to resolve issues and provide for future knowledge base

lookups.

OTNIEL GONZALEZ

652 NE 63rd Street, Apt. 305

Miami, FL 33138

Phone: 305-***-****

Email: acb59k@r.postjobfree.com

DOLPHINS LOCK AND SECURITY

Systems and Network Engineer 2/2012 - Present

• Assist with setup and configuration of smartphones, IPad and other such devices including CCTV Systems with

remote access via DVR boxes and IP cameras so that clients are able to remotely view and control their business and

home security systems.

• Run and terminate Ethernet cable through conduits, dropped ceilings and through walls in client offices to install

camera systems.

• Provide phone and email support to clients in both an English and Spanish.

ST. REGIS BAL HARBOUR RESORT

Information Technology Analyst 10/2011 – 2/2012 (Temporary Contract Position)

• Work closely with Director of I.T. to assist with the initial setup and configuration of all computers, printers, phones

and other related equipment throughout the property in anticipation of the grand opening of the hotel and condo units.

• Maintained inventory of I.T. equipment, coordinating with vendors on the acquisition of replacements and new

purchases as needed.

• Provide technical support to executive sales staff and hotel support staff as needed.

• Troubleshoot and repair all hardware, software and networking issues as they arise.

FEMWELL GROUP HEALTH

Jr. Network Administrator 06/2010 – 2/2011

• Responsible for deployment of I.T. systems to new OBGYN offices joining our organization. This entailed the

acquisition of the equipment (servers, pc’s, printers, phone/fax systems, etc.), delivering and installing said equipment

as per client’s needs.

• Provided follow up support in person and over the phone as the office became acclimated to our systems. This also

included frequently visiting our client offices to install, troubleshoot and repair equipment as necessary.

• Conducted work at Telefonica NOC where we house our server farm, to install and configure layer three switches,

servers, Dell Equalogics SAN and NAS equipment while also working towards upgrading and migrating existing

physical servers running Microsoft Server 2008r2 to a virtual infrastructure using VMWare ESX and Citrix XenApp

and XenDesktop products. .

VITAS INNOVATIVE HOSPICE CARE, INC.

Help Desk Analyst 10/2007 – 05/2010

• Provide technical support via phone and in person to over 11,000 staff members nationwide; working an average of

50+ incidents per day, 95% of which are resolved on a first call basis. (24 hours a day - 365 days a year)

• Troubleshoot and resolve issues including but not limited to: hardware and software malfunctions on desktops, laptops

and tablet pc’s; connectivity issues (LAN/Wi-Fi/Dial-up); telecommunication problems; password/login problems;

VPN connections; MS Office Suite; Exchange; Active Directory, Viruses, SPAM, etc.

• Work closely with Network Systems Engineers, Telecommunications Specialists, as well as Software Development

team to identify, troubleshoot and resolve issues regarding standard and proprietary systems company wide when

escalation requires it.

• Manage and maintain user accounts and security settings across numerous systems including Active

Directory, Exchange, various proprietary database applications, Cisco VPN Systems, Microsoft Live Meeting,

Microsoft Sharepoint Services, RSA Security, etc.

OTNIEL GONZALEZ

652 NE 63rd Street, Apt. 305

Miami, FL 33138

Phone: 305-***-****

Email: acb59k@r.postjobfree.com

PEDIATRIC HEALTH CHOICE, INC.

Information Technology Specialist 07/2006 – 05/2007

• Worked side by side with I.T. Director performing daily maintenance on a local and wide area network infrastructure

consisting of sixteen satellite offices located throughout Florida, all linked via virtual private networks in conjunction

with Linksys routers, switches and wireless access points. Assisted with set up and launch of three satellite offices

including configuration of wired and wireless networks, implementing security protocols and linking Sonicwall VPN

firewalls across DSL and T-1 lines. Assisted with daily administration of Microsoft Server 2003, maintaining user

profiles in Active Directory, applying individual or group security policies as needed.

• Developed and launched a new and improved, user interactive company website: http://www.pediatrichc.com/ using

Microsoft Front Page and Macromedia Dreamweaver. Worked closely with in-house graphic designer to create visual

elements used in over all design and function.

• Provided technical support to staff at all locations, in person or via telephone calls, troubleshooting a range of

problems from network connectivity to every day hardware ands software issues. Performed regular maintenance of all

computer hardware and software.

HILLSBOROUGH COUNTY BAR ASSOCIATION

Technology Coordinator 06/2003 – 05/2006

• Coordinated the launch and implementation of a new company website which allowed for automation of member

registration and payment of various activities within the bar association. Managed all content on company website:

http://www.hillsbar.com/. This included updating information on a daily basis using HTML applications to add and

remove content as needed. Developed multimedia presentations for various functions and events to be advertised on

the website.

• Responsible for management of membership database, coordinating a yearly merger with the Florida Bar

Association’s database to update and maintain our list of attorneys current. Conducted all of the billing on a monthly

basis to collect dues and registration fees. Was responsible for training of all staff in the use of company database.

• Composed a bi-weekly, HTML based e-newsletter to promote and attract membership attendance to our

events. This e-newsletter consisted of interactive graphics and hyperlinks to our website which enabled our members

to easily interact with us online.

• Provided technical support to staff and members as needed. Managed and maintained local area network

running Microsoft Server 2003. Performed upgrades and repairs on all office computers, printers and other misc.

hardware and software.

EDUCATION

06/07 – 10/07 Fast-Train, Miami, FL – Completed course work with a 4.0 GPA in Comptia A+, Network+ and MCP certifications

07/02 – 05/03 Earl C. Clements Job Corps, Morganfield, KY - Attained Dept. of Labor certification as Computer Service

Technician

1993.1996 Killian Senior High, Miami, FL – Graduated

REFERENCES

• • • •

Armando Ramos E. Claire Smith Jerell Hester Luis Pajares

CEO Account Manager Account Manager IT Manager

Dolphins Lock and Security MCS Global, Inc. TEKSytems, Inc. Turnberry & Associates

786-***-**** 703-***-**** 850-***-**** 305-***-****

Contact this candidate