Human Resources Sales
Resume:
Julie A. Yeagle
Charlotte, NC 28269
Phone: 614-***-****
Email: ************@*****.***
Executive Summary
Human Resources Manager with ten years of comprehensive human resources
experience including recruitment and retention, conflict resolution, change
management, labor relations, benefits administration, payroll and
timekeeping, scheduling, training and development, and performance
management. Excellent ability to address and implement strategic plans for
talent acquisition, retention, and succession planning. Ability to direct
complex projects from concept to fully operational status. Proficient in
Microsoft Office applications Word, Excel, Outlook, Access, and Power
Point. Typing skills range from 60-70 WPM.
Expertise in:
* Operations Management * Employee Relations *
Recruitment & Staffing * Benefits Administration
* Training & Development * Budgeting & Payroll Management *
Performance Management * Employee Retention
PROFESSIONAL EXPERIENCE
Animal Medical Hospital
August 2007-present
Human Resources Manager, Charlotte NC. Established Human Resources
Department in large, 24 hour Animal Hospital with 75+ team members.
Developed and implemented new HR policies and protocols to develop culture
of talent management.
. Developed thorough job descriptions for all positions. Executed
recruitment and selection of a variety of positions including
specialized, technically skilled occupations.
. Managed compensation, payroll, and financial functions, including: bi-
weekly timekeeping and payroll processing utilizing ADP Payroll; wage
adjustments due to promotions, demotions, or merit reviews;
distribution of paychecks; federal and state tax form processing; and
monitoring overall practice payroll performance to ensure payroll met
budget guidelines.
. Benefits Administration of health insurance, dental insurance, life
insurance, supplemental insurance, 401(K), vacation hours, and
voluntary benefits. Directed successful rollout of new benefits
providers; benefits enrollment and re-enrollment for all team members
at date of hire or annually. Constructed and implemented Benefits
Information Website for enhanced communication with staff.
. Increased employee retention using techniques including enhanced
recruiting methods and pre screening assessments to ensure selected
candidates were proper cultural fit; opinion surveys and action
planning based upon results; exit interviews for actionable feedback.
Minimized hospital unemployment expense by reducing turnover from 51%
to 30% YTD.
. Handled all employee relations issues, including harassment claims,
ADA & EEO concerns, and performance evaluation disputes; provided
coaching, counseling, and direction. Advised five person management
team on performance management, disciplinary action, and terminations.
Implemented formal disciplinary process including all form templates
needed for execution consistency.
. Developed quarterly budget for 3 departments based upon hospital
performance, staffing, and wage rates for increased departmental
compliance.
Target Corporation
Sept. 2003-March 2007 Store Team Leader,
Cleveland OH. Successfully established new $24 million Target store
location with over 150 team members from store construction through Grand
Opening. Was promoted to this role based on performance in previous role;
was offered a relocation package to move from Columbus, OH to Cleveland, OH
to open new Target store.
. Executed recruitment, selection, training & development, and
performance evaluation & management of talented Executive Team
Leaders, Team Leaders, and Team Member staff.
. Achieved profitable sales of store by leading a team to achieve great
speed and guest service through training, coaching, and development,
in-stocks, financial accountability, and a great looking store.
Balanced pre-opening $750,000 budget, managing several expense
accounts. Met and exceeded company budgeted sales and utilized SHARP
Forecasting to adjust store forecasted sales, operations, payroll, and
staffing accordingly.
. Directed all merchandising, operational, and human resources
functions.
Executive Team Leader- Human Resources & Guest Services, Columbus, OH.
Executed the Human Resources mission of staffing, development, retention,
and brand management of team member staff of 120+. Supported the Guest
Services mission of fast, fun, and friendly service for all guests. Was
laterally promoted to this dual role based on performance in previous role,
and received 'Rookie of the Year Award' in 2005 based on performance in
this role.
. Duties encompassed all essential staffing tasks: recruitment and
advertisement of hiring needs of full-time, part-time and seasonal
team members including internet recruiting and direct sourcing;
interviewing, candidate selection and placement; orientation &
positional training; coaching & evaluation through preliminary &
annual performance reviews; individual development training; employee
retention through opinion surveys; efficient scheduling utilizing MAX
Time & Labor to maximize store team talent, minimize expense, and
accomplish store and company mission; voluntary and involuntary
terminations.
. Managed compensation, payroll, and financial functions, including:
weekly timekeeping utilizing Kronos; audits for minor compliance and
state meal & break laws; tracking and eliminating overtime usage; wage
adjustments due to promotions, demotions, or merit reviews;
distribution of paychecks; WOTC tracking; federal and state tax form
processing; and monitoring overall store payroll performance to ensure
payroll met budget guidelines.
. Directed successful rollout of new benefits provider; benefits
enrollment and re-enrollment for all team members at date of hire or
annually.
. Handled all employee relations issues, including harassment claims,
ADA concerns, and performance evaluation disputes.
Executive Team Leader- Guest Services, Columbus, OH. Executed the Guest
Services mission of fast, fun, and friendly service for all guests. Was
offered this position after completing Target's internship program during
college.
. Achieved total guest experience initiative through maximizing sales,
return on investment, guest goodwill, and team member satisfaction.
. Designed service development plans to accomplish speed of service
goals on both sales floor guest assistance requests and checkout
speed. Ensured the team delivered fast, fun, and friendly guest
service by modeling, recognizing, and rewarding proper service
behaviors.
. Achieved 125% to goal Target Visa/Target Guest Card applications.
EDUCATION
Bachelor of Science Degree, Business Administration, Specialization in
Marketing August 2003
Magna Cum Laude, Bowling Green State University, Bowling Green, OH
Senior Professional in Human Resources certification
January 2013
PROFESSIONAL AFFILIATIONS
Society for Human Resource Management
Member since 2008
American Animal Hospital Association
Member since 2007
American Veterinary Medical Association
Member since 2007
REFERENCES
Available upon request.
Contact this candidate