Customer Service Data Entry

Cassaundra C. Collins

**** ********** **** * ******* City, TX 77489

Cassaundra .*******@*****.*** C 832-***-****

ADMINISTRATIVE PROFESSIONAL

Diligent, detail oriented Administrative support professional knowledgeable of all office functions, with a

solid background in customer service. Superior telephone, in person, e mail, customer service, and

computer skills with proven proficiency in MS Word, Excel, Outlook, and Power Point. Adept at managing

multiple tasks in a fast paced environment.

ACQUIRED SKILLS

Microsoft Office Professional

•

SAP

PeopleSoft

ORACLE

KRONOS

Database Administration

•

Training

Data Entry

Problem Solving

PROFESSIONAL ACCOMPLISHMENTS

The Home Depot, Pearland, TX 2009 to

Present

Special Services Assistant (2011 present): Provide customer service and support to Specialty

Departments. Assist with special orders, projects, and DIY projects that require installation.

Manage relationships with vendors and suppliers regarding open purchase orders, invoices, and

product replacements.

Prepare weekly and monthly budget forecasting reports.

Reconcile commercial accounts, charge backs, refunds, and other accounting functions.

Create and coordinate special orders, will calls, and appliance installations.

Coordinate with vendors, installers, expeditors, store department managers, and commercial

customers to ensure accurate, timely delivery, and installation of special order project materials.

Train front end associates on POS Systems, best practices, and standard operating procedures.

Head Cashier (2009 2011)

Ensured the efficient operation of the cashier team and front end operations.

Assisted in the supervision and training of front end cashiers.

Provided back up assistance during high traffic periods.

Approve price adjustments and identified high shrink items.

Supported cashier development and accuracy by utilizing various evaluation and performance

measurement tools.

G & G Services, Houston, TX 2007 to 2009

Receptionist: Provide administrative support to staff members. Managed simultaneous projects and

maintained corporate calendars to ensure adherence to company deadlines. Performed day to day

administrative tasks with minimal supervision, while serving as first point of customer contact in

person, and via telephone.

Answered multi line phones.

Scheduled executive meetings and appointments.

Data entry of client information in internal databases.

Filed, copied, faxed, and e mailed important documents.

General administrative support and clerical duties.

EDUCATION & CREDENTIALS

Houston Community College

Business Administration, AA

Real Estate

2009 2011

References and Supporting Documentation Furnished Upon Request

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