Customer Service Sales

Kellie Richards

*** ******** ***** ******* *******, SC 29316

Phone: 717-***-**** E-Mail: **************@*****.*****************@*****.*****************@*****.***

[KR]

Objective

I seek to gain knowledge in a technological environment, using my Bachelor’s Degree in Information

Technology.

Experience

QIT Labs – Help Desk/Customer Support December 2013-Present

I am responsible to respond to email support tickets that come in via the website regarding the

application “MapMe”. I have to research and provide a solution to the ticket and converse with the

customer until their problem is solved.

Price Self Storage – Customer Service Call Analyst December 2008-Present

I am responsible to listen in on customer service calls and to rate the calls based on a number of questions. It is

my job to inform the company of what calls are “100%” calls, which would earn that employee a bonus, or to

notify the company of calls that are sub-standard and where the employee can improve their level of customer

service. I am responsible to grade 30+ calls a month, and I am a 1099 contractor.

American Precious Metals Exchange - Accounting Assistant November 2007-January 2009

I was responsible for light Accounts Receivable duties requiring customer service, as well as responsible for

many accounting duties, such as balancing bank accounts, and customer accounts. I also helped in other areas

of the company that were short staffed, such as the shipping department, as well as in the store front helping

customers.

Superior Pool Products - Accounts Receivable Manager November 2006-November 2007

I was responsible for customer service, and collections on all accounts. Received a bonus and award for having

95% collected by a monthly deadline. Handled light order issues, as well as took all payments, balanced all

accounts and communicated with corporate on a daily basis regarding account status. Established and

implemented a new filing system for customer files, and closed tickets. Established relationships with

customers, and was able to assist in looking up parts. Also responsible for handling thousands in cash per day,

and making daily bank runs handling deposits.

Edwards Label – Accounting Clerk November 2004-July 2006

I was responsible for payables, receivables and collections, as well as invoicing, receiving payments, sorting

and distributing mail, payroll entry, worker’s comp, quarterly sales tax, credit checks, petty cash, expense

reports, bank reconciliations, sales commissions, managing properties in Quickbooks, leases and tenant

information. Light customer service experience and collections.

Tyndall Federal Credit Union – Bank Teller/CSR May 2003-October 2003

As a bank teller/customer service representative, I was responsible for handling tens of thousands of dollars a

day, and kept my drawer balanced daily. I also help balance the vault, ran the drive up teller window, processed

bank transactions for customers, loan payments, and customer service on any banking issue. I also processed

money orders, cashier’s checks and bank wires.

Education

Associate of Arts in General Education September 2000-August 2002

San Diego Mesa College

Bachelor of Arts in Information Technology October 2010-January 2014

American Military University

Skills

Type 75 WPM, 10key speed 8,300 KSPH. I have excellent computer skills, I consider myself an expert in

Microsoft Word, Excel, Access, PowerPoint, Outlook, QuickBooks, as well as Mac hardware and software. I

am also proficient in Mac products.

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