Project Manager Management
Resume:
S HAL I N I
R AJEN DER
K U MAR
**** * **** **, *** 237 Mount Prospect, IL 60056 Phone: 224-***-**** acb4yw@r.postjobfree.com
Education mAINFRAME PROGRAMMER/ANALYST
Engineering in
Computer science, IBM certified Database Associate; and detailed knowledge of tools, technologies and best practices.
2006 7 years of Experience in Design, Development and Testing of business critical mainframe systems.
Have been exposed to a variety of experiences as a technologist including product releases, finance
Certifications
and marketing, SharePoint, Data Warehousing and Reporting systems, Customer Relationship
IBM certified
Management systems, Systems Development Life Cycle (SDLC), change management, helpdesk,
Database Associate
and decision support analysis.
Key Skills
ITIL framework
Technology Summary
Change Management
using service now
Support and
Maintenance
Test case
Management and Test Databases:
execution SQL Server 2005/2008, PL/SQL, MS Access, DB2, IMS DB/DC,IDMS
IT system
management using Mainframe technologies:
Service now tool COBOL, SQL, JCL, MQ, SPUFI, TSO/ISPF, Easytrieve, Xpediter, FileAid, GDG, CICS, AS400,
SDLC life cycle using Syncsort, REXX
Agile scrum
methodology Tools:
Effort Estimation MS Project, MS Visio, MS Office (Word, Excel, Outlook, PowerPoint), Lotus notes, Service now,
Resource, Budget and Sharepoint
Cost Management
Client engagement Web Technologies:
services C# .Net, ASP .Net, VB .Net, HTML, CSS
Regulatory
Compliance Products & Areas:
Data Integration, Application Integration, Business Rules, Data Migration, Testing Automation
IT Experience
IT Technical Lead in TCS – Northern Trust IL 2007 to 2013
Northern Trust is a global leader in delivering innovative investment management, asset and fund
administration, fiduciary and banking solutions to corporations, institutions and affluent individuals.
Application Development
Developed batch and online programs using COBOL, JCL, VSAM, IMS DB/DC,
•
PL/1, CICS, MQ and DB2
Spear headed the JAD sessions during the Project Initiation, Planning and
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Kick off.
Conducted primary and secondary strategic business research and analysis,
•
including business rules and data gathering, gap analysis and recommendation development.
Designed and managed the business & functional Requirements and created
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system design artifacts & conceptual/logical database models.
Wrote maps/programs to build front end CICS/IMS DC screens to expand
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existing systems and to create screens related to new functionality.
Developed projects with Fiserv on Checkfree Pep+ upgrades as per IAT
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regulatory requirements.
Developed test plans and designed test scripts, scenarios and conditions for
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systems testing. Validated traceability of system requirements to test
conditions and scripts.
Coordinated the change control process along with Project Manager. The process as defined
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by the SDLC was followed, to determine if a change should be implemented based on regulatory
compliance, impact to development effort, delivery date, and budget.
Co ordinated between the business team, SMEs and technology partners to design, prioritize
•
and manage development cycles.
Lead Offshore Technical associates In India and Mexico to complete projects. Allocated Work,
•
Tracked Project Status and Reported completed tasks, issues,
and risks to Program Manager.
Responsible for the task of training the business partners and creating user
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manuals, particularly on BASEL II compliance.
Application Support
Supported major banking and cash applications such as ARX, VRS, Retained asset
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system(RAS), Loan system(LNS), Automated clearing house(ACH), EDI, Intranet wire system(IWT),
Expect matching(EXM)
Developed and instituted ITIL processes for incident management and problem management
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Took complete ownership of production problems and issues and driven them to completion
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coordinating with business partners and technology partners. Anticipated mitigating risks, escalating
issues appropriately keeping all necessary parties informed, formulating and implementing a working
around often in a critical timeframe
Ensure that the Service Level Assurance is met. The SLA involves maintaining response time
•
of 15 20 minutes for user and technical issues, coordinating with other teams and timely escalations
Experience with creating process, procedures, and documentation relating to incident
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management. Created and maintained documentation for production support activities and ticket
triage knowledge base across the applications
Monitoring and assisting the management in the implementation of key initiatives that might
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improve business processes and customer service delivery
Project Management Support
Managed expectations around scheduling, emerging technologies, budget and risk
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assessment amongst client team, project manager team and development team.
Managed workloads and risks across a team of 6 members to ensure deadlines were met on
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maintenance tasks as well as delivery builds.
Handled all touch points involving production deployment as well as
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Maintenance support. Facilitated and supported "live" installations, configuring, staging,
scheduling and confirming installations were successful
Experienced in diagnosing, reporting, tracking, and resolving quality issues.
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Implemented improvement projects using Six Sigma methodology and deployed in a
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controlled manner. The projects were tracked centrally from initiation to completion.
Determined resolution of defects and deviations information for trending and process
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improvement. Managed resolution of quality defects.
Evaluated information gathered from multiple sources and decomposed high level
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information into details to distinguish user requests from the underlying true needs
Training
Demonstrated and trained clients on new features and general system enhancements during
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and post upgrade.
Conducted instructor led and web based training on polices/procedures of the business to
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new hires
Created training documentation and training handouts for new hire training
Available for Full Time & Contract Assignments
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