Customer Service Administrative Assistant
Resume:
Ashlee Jean Rea
Cheyenne WY ***09
*******@*****.***
Proficient in all Microsoft Office Programs and MAC Operating Systems. Able to
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Skills
speak clearly and communicate requests without issues.
Education
Community College of the Air Force, Maxwell AFB Alabama
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Applied Science Criminal Justice
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Graduated April 2011
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Park University, Parkville Missouri
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Bachelor of Science Criminal Justice
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Ashlee Jean Rea
Experience
Laramie County Sheriff’s Department March 2012 Present
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Deputy Sheriff Detention Division
Deputy Sheriff Detention Division, Laramie County Sheriff’s Department, Cheyenne,
Wyoming, March 2012 Present
Summary: Maintains safety and security of the staff, inmates, and visitors to the
Detention Center; supervises and protects inmates according to policies, procedures
and regulations.
Manages the safety and security of the staff, inmates, visitors and facilities; promotes acceptable
attitude, and monitors behavior of inmates.
Supervises and protects inmates according to policies, procedures, post orders and regulations.
Provides interactive supervision for inmate activities and maintains discipline; may be required to
physically restrain uncooperative or disruptive inmates and take steps to avert fights, assaults,
and escapes.
Monitors inmates, activities and facility environment; observes and documents juvenile inmate
behavior; helps to create a safe and functional environment; follows established safe practices;
protects inmates from personal injury; follows safety protocols, and requests assistance as
required.
Watches for rule violations and behavioral changes; de escalates potentially violent situations;
maintains appropriate use of force options as needed for self defense or defense of another.
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Performs constant inspections of all detention facility areas; conducts head counts and area
searches, and assures all areas of the facility are safe, secure, sanitary and free of contraband.
Conducts searches for contraband; inventories and maintains accountability for keys, equipment,
tools and supplies; accounts for inmates under direct vision and other required supervision
statuses as directed by policy and procedures.
Provides care and transport for inmates; oversees administration of medications and health care;
oversees inmate recreation, hygiene and meals; educational programs and services, and
encourages participation in rehabilitation programs.
Moves inmates between the Detention Center and courts, and provides court security as
assigned.
Maintains facility and equipment in clean and effective operating order.
Enforces local, state and applicable Federal laws while enforcing compliance with post orders
and regulations.
Updates and maintains a variety of files, records, event logs, charts and other documents;
maintains appropriate records and prepares reports as required.
Assists and interacts with County departments, support staff, outside organizations and
businesses, and Federal, state and local law enforcement organizations in order to accomplish
tasks.
Maintains the integrity, professionalism, values and goals of the Sheriff's Office by assuring that
all rules and regulations are followed, and that accountability and public trust are preserved.
Performs other duties as assigned or required.
Knowledge and Skills:
Knowledge of Sheriff's Department detention policies and procedures, use of force rules, current
correctional/detention techniques and procedures, post orders and criminal codes as they apply
to juvenile detention.
Knowledge of Federal, State, and County laws related to inmates, Detention Center policy and
procedures, department written directives, and Wyoming standards for detention facilities
housing.
Knowledge of the Wyoming criminal justice and court systems, procedures and protocols.
Knowledge of modern law enforcement principles, practices, methods, techniques and
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equipment.
Knowledge of hazardous chemicals and materials, fire safety rules, first aid, and CPR.
Must be able to communicate effectively in the English language (verbal and in writing)
The ability to remain alert at all times and reacting quickly and calmly in emergency situations;
and in dealing with situations requiring diplomacy, understanding, fairness, firmness and sound
judgment.
Skill in interpreting laws and regulations, making decisions, maintaining composure, and working
effectively under stressful conditions and emergency situations.
Skill in communicating with inmates, mediating difficult situations, and, if needed, using effective
custody and control procedures.
Skill in the care, maintenance and safe operation of a variety of weapons, to include (and not
limited to) impact weapons, handcuffs and waist chains, special locks and keys, and chemical
agents.
Skill in interacting with people of different social, economic, and ethnic backgrounds.
Skill in operating a personal computer and software applications.
Skill in following and effectively communicating verbal and written instructions.
Skill in working independently or as a team member.
Ability to adapt to a variety of administrative, technical, and physical requirements, as may be
needed on short notice, or emergency situations.
State of Wyoming Division of Criminal Investigation December 2010
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March 2012
Administrative Assistant
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Ashlee Jean Rea
Administrative Assistant, Internet Crimes Against Children Division, State of Wyoming,
Division of Criminal Investigation, Cheyenne, Wyoming, December 2010 March 2012
GENERAL DESCRIPTION:
Assisting 7 state and federal investigations by scheduling appointments and prepares
documentation for inclusion with the appointment; responsible for file reproduction for the internet
crimes process and researches, resolves and responds to record requests from other entities;
researches and retrieves information from case files using computer and imaging system;
performs first line customer service to include greeting walk ins, answering phones, answering
inquiries or directing to the appropriate staff member. File travel forms and processes state
credit card statements on a weekly basis.
ESSENTIAL FUNCTIONS:
• Serves as subject matter expert.
• Applies knowledge of programmatic and administrative requirements.
• Resolves problems and makes recommendations for improvements.
• Performs specialized tasks and coordinates general office functions such as
administrative, travel arrangements.
• Coordinates and/or acts as a liaison between agency or work unit and other agencies.
• Accurately maintains agency files and records; inputs data into databases.
• Responds verbally and/or in writing to requests for information.
• Provides customer service to customers, clients and staff and acts as a resource and
explains rules and procedures to co workers, customers and/or clients.
• Performs administrative duties requiring considerable judgment, which may involve fiscal,
human resources, or other specific program areas.
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Ashlee Jean Rea
• Resolves some light computer issues/concerns.
• Greets, screens visitors, interviews customers/clients to evaluate and determine needs.
• Refers customers to appropriate supportive service agencies.
• Tracks information.
United States Air National Guard February 2010 Present
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E 5/ Staff Sergeant
Personnelist, 153 AMXS/CCQ, Wyoming Air National Guard, Cheyenne, Wyoming,
August 2013 Present
Specialty Summary: Supervises and performs personnel activities and functions, including
personnel action requests; source documents; unit, field, and master personnel records; and
Commander's Support Staff (CSS) tasks. Interviews and classifies airmen and officers. Advises
on career progression. Updates military personnel data system (PDS) records. Manages Air
Force retention programs, assists military personnel in making career decisions, and advises on
benefit programs. Ensures compliance with personnel policies, directives, and procedures.
Duties and Responsibilities:
Advises officers and airmen on military personnel issues and programs. Conducts interviews to
determine individual interests, qualifications, and personnel data. Briefs provisions of personnel
programs such as assignments, promotions, separations, retirements, benefit programs,
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Ashlee Jean Rea
retention, bonus, classification, training and retraining, and personnel reliability program, and
career progression. Helps commanders develop career information and motivation programs.
Manages selective reenlistment and career airman reenlistment reservation programs. Counsels
airmen on reenlistment opportunities and benefits. Monitors retention programs and provides
reports and statistics. Helps users determine training requirements, methods, and procedures.
Creates, maintains, and audits personnel records. Records information in unit, field, and PDS
records. Prepares and maintains personnel records, aeronautical orders, and personnel action
requests. Prepares and processes documentation for administration of quality control programs.
Reviews personnel records, and interviews individuals to ensure accuracy of information.
Compares basic records with source documents, transaction registers, and management
products. Inspects records, master personnel, and command and field personnel records.
Reviews and processes evaluation reports.
Performs personnel actions. Updates computerized personnel data. Conducts in and out
processing. Monitors personnel readiness programs. Schedules individuals for processing
personnel actions such as reenlistment, promotion, separation, retirement, or reassignment.
Administers standard tests, acts as test monitor, scores tests, and records results. Prepares and
processes correspondence, forms, and PDS transactions. Advises members on official and
personal obligations incident to relocation, training, and promotion. Prepares and processes
relocation actions. Processes documents required to support service awards and decorations.
Prepares DD Form 93, Record of Emergency Data. Maintains files of correspondence, directives,
instructions, and other publications.
Provides casualty assistance. Administers casualty program. Prepares related reports and
documents. Assists next of kin of deceased and missing personnel to apply for death gratuity
pay, arrears of pay, veteran’s affairs, social security, government and commercial life insurance,
and other benefits.
Oversees personnel activities and functions. Inspects personnel activities for compliance with
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policies and directives. Reports discrepancies and recommends corrective action. Monitors
personnel actions for timeliness, propriety, and accuracy. Ensures proper counseling of
individuals on personnel programs, procedures, and benefits. Organizes and compiles
management data and submits reports.
Performs CSS administrative functions. Prepares and processes administrative support actions
relating to unit programs such as military sponsor, weight and body fat, squadron information,
and enlisted and officer professional military education. Processes dental and physical rosters.
Manages unit leave control program. Maintains suspense system for personnel actions and
correspondence. Maintains and monitors duty status changes. Requisitions and maintains
current study reference material for the airman promotion system. Prepares and processes
Articles 15, letters of reprimand, investigation reports, unfavorable information files, and
separation actions.
Knowledge Operations Manager, 153 MOF/CCQ, Wyoming Air National Guard,
Cheyenne, Wyoming, February 2010 August 2013
Performs data management. Manages process of planning, coordinating, managing, sharing,
and controlling organization’s data assets. Updates or uses data vocabularies and metadata
catalog, enabling data to be accessed, tagged, and searched regardless of physical location,
media, source, owner, or other defining characteristics. Categorizes and specifies how to
represent objects, concepts, and other entities based on relevance and application to support
specific organizational objectives. Structures data and information for a specific purpose in a
specific context for collaborative groups of users who must exchange information in pursuit of
their shared goals, interests, missions or business processes. Manages databases for the
storage, modification, and retrieval of information to produce reports, answer queries, and record
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Ashlee Jean Rea
transactions. Uses or assists users with using authoritative data sources, data services, and
presentation layer to deliver information to support processes.
Performs information management functions. Conducts information analyses to determine
proper flow and life cycle management of information, regardless of medium. Operates
information systems to create, collect, process, disseminate, use, store, protect, and dispose of
information. Develops, provides, and educates users on workflow capabilities and tools to
comply with structured electronic processes and flexibility to create/develop ad hoc courses of
actions. Manages timeliness, accuracy, and maintenance of published content. Approves and
publishes content through automated publishing tools. Oversees organizations’ compliance and
management of AF Portal and collaboration tools. Manages publications and forms
development, design, control, storage, acquisition and dissemination. Provides guidance to
ensure publications and forms meet prescribed style, format, and legal and statutory
requirements. Focal point for Internet and e mail management and use policies. Creates manual
and electronics file plans. Applies file cutoff procedures and disposes of and retrieves records.
Operates and manages records information management system and records staging areas.
Complies with Privacy Act (PA) and Freedom of Information Act (FOIA) procedures and provides
assistance to ensure others comply. Provides guidance and assistance on common, standard
electronic communications applications and establishes policy, processes, and procedures for
document management, collaboration, and workflow. May operate Official Mail Center.
Victoria’s Secret September 2009 to December 2010
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Sales Associate/ Temp Floor Supervisor
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Ashlee Jean Rea
Sales of current merchandise in the store. Interact with customers and help to make their
experience in the store as painless and as exciting as possible. Work with cash register system
and in house computer system. Stocking, organizing, processing and maintaining all
products/merchandise in the store.
United States Air Force March 2005 to March 2009
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E 4/ Senior Airman
Pass and Registration Clerk, 48th SFS, RAF Lakenheath, UK, July 2008 March 2009
Responsible for in processing new Air Force Personnel’s vehicles into the base. Coordinating
with other base organizations to present and prepare personnel for base drivers training
program. Assisted in registering all vehicles for new personnel in the United Kingdom and on to
the installation. Also, managed the Privately Owned Weapons Program for the entire
installation. Participated in re issuing drivers permits to all 30,000 base personnel, dependents
and military contractors in 3 months.
Host Agency Check Clerk, 48th SFS, RAF Lakenheath, UK, November 2006 July 2008
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Ashlee Jean Rea
Responsible for processing, distributing, coordinating and monitoring British National and
Foreign National security clearances for 8 squadrons and 6 units. Communicates daily with
squadron Points of Contact’s, coordinating HAC processes and statistics. Reviews packages
and conducts background checks for over 2700 British and Foreign National personnel.
Conducts day to day processes and coordinates with unit Points of Contact’s about their current
employee statuses. Assists with compiling statistical data for base agencies including slides,
submittal numbers, and squadron status reports.
Installation Entry Control, 64th Air Expeditionary Group, 64
th Expeditionary Security Forces
Squadron, Eskan Village, Kingdom of Saudi Arabia, June 2006 October 2006
Responsible for the monitoring of vehicle and pedestrian traffic entering and exiting the
installation. Focal point for all incidents occurring within the immediate vicinity of the gate, as
well as provides a direct line of communication to the Flight Commander, Flight Chief and
Security Forces Control Center. Oversees and ensures the efficient control of all inbound and
outbound vehicular and pedestrian traffic.
Visitor Center Controller, 64 Air Expeditionary Group, 64
th Expeditionary Security Forces
Squadron, Eskan Village, Kingdom of Saudi Arabia, June 2006 October 2006
Issue and maintain accountability for all visitor badges for the installation. Also, while on duty, I
am accountable for all pedestrians that enter and exit the installation.
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Ashlee Jean Rea
Security Response Team Member/Installation Entry Controller, 48th SFS, RAF Lakenheath, UK,
September 2005 March 2009
Provides security for 83 F 15E and F 15C aircraft valued at over $3.5 billion, a deep space
tracking station, and non nuclear munitions storage areas. Provides police services to 15,000
personnel located in the community during peacetime, contingencies, and war. Obtains and turns
in weapons, ammunition, and equipment. Attends guard mount and posts flight members.
Alerts control centers of any unusual situation within posted area. Operates vehicles and
equipment. Provides immediate, mobile armed response to neutralize any threat to Protection
Level (PL) 2, 3, or 4 weapons systems or resources. Investigates to determine whether the act or
incident was the result of hostile action. Performs as part of a response force in support of
priority resources. Conducts post relief briefing on any developments or conditions relative to the
security of the post.
Security Forces Member, 48TH SFS, RAF Lakenheath, UK, November 2005 March 2009
Provides security for 83 F 15E and F 15C aircraft valued at over $3.5 billion, a deep space
tracking station, and non nuclear munitions storage areas. Provides police services to 15,000
personnel located in the community during peace, contingencies, and war. Obtains and turns in
weapons, ammunition, and equipment. Alerts response force leader of any unusual situation
within posted area. Operates security force unique vehicles and equipment. Provides
immediate mobile armed response to neutralize any threat to Protection Level (PL) 2, 3, or 4
weapons systems or resources as directed by security force leader. Investigates to determine
whether the act or incident was the result of hostile action. Performs as part of a response force
in support of priority resources. Conducts post relief briefing on any developments or conditions
relative to the security of the post.
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Ashlee Jean Rea
Orange County Sheriff’s Department November 2002 February 2005
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Office Technician, Station Police Services, Stanton, CA, September 2003 February 2005
Maintained all vehicles for the Stanton Police Services Department, supervised the Community
Work Program trustees, controlled the video archives for the police vehicles recording systems
and distributed new tapes for daily use. Conducted daily mail distribution runs to local and
headquarters facilities.
Sheriff’s Cadet, Santa Ana, CA, November 2002 September 2003
Responsible for assisting the commander of the Woman’s Jail with filing, writing proposals to
help better the jails environment, learning protocol and regulations in correctional facilities.
Spearheaded a project with a local sanitation company to help the Woman’s, Men’s, and Intake/
Release Facilities become more knowledgeable about germs.
Disneyland Resort June 2001 November 2002
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Ashlee Jean Rea
Outdoor Vending Cast Member, Anaheim, CA, June 2001 November 2002
Sold merchandise and made food and snacks for stands inside the Disneyland Park. Conducted
traffic inside the park during special events and parades and answer questions to guests during
the course of the day.
Anaheim Union High School District June 2000 September 2000
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Summer Job Program, Secretary Assistant, Loara High School, Anaheim, CA, June 2000
September 2000
Assisted school secretary with summer school enrollments and attendance. Assisted in errands
to teachers during class time, distributing mail, and prepared the office for the upcoming school
year. Also, assisted in disciplinary actions for students during summer school.
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