Customer Service Sales

Jeffrey J. Vogel

**** ****** ******, *******, ** 14075

Email: ******@*****.***

Cell: 716-***-**** Home: 716-***-****

OBJECTIVE

To be a contributing team member in a dynamic, growing company, utilizing my experience and

education to effectively develop and allocate resources through aggressive responsible leadership.

PROFESSIONAL EXPERIENCE

General Contractor, Hamburg, NY (Feb 2013 – Current)

Self-Employed

• Hardworking professional with expertise in home maintenance and general repair skills

• Troubleshoot, problem solve and understand technical instructions

• Quote and sell project to customer, answer customer questions and concerns

• Clarify and understand client needs and complete tasks efficiently and to customers satisfaction

Lowe's Home Improvement, Hamburg, NY (June 2009 - September 2012)

Installed Sales Coordinator

• Assist in managing the Order Management System, Work Order logs and RTM logs.

• Responsible for coordinating installed sales projects and effectively communicating with

customers, vendors, and installers.

• Responsible for assisting with installed sales including training associates, filling out paperwork,

and following up with customers on their installed projects.

• Acknowledge and interact with all customers in a friendly, professional manner and provide

quick, responsive customer service.

Dig2Way Cellular, Inc., Buffalo, NY (October 2003 – April 2009)

Director of Operations

• Maintained client load of approximately 150 and with outside vendors

• Supervised all aspect of retail and B2B cellular sales, inventory, reporting, shipping and personnel

management

• Helped company expand from 1 store to 4 locations

• Worked closely with presidents, vice presidents, purchasing directors and buyers

• Ensured appropriate training and process documentation

• Developed inventory and sales tracking reports on a monthly basis

• Resolved last-minute problems presented for stores; provided definitive solutions in calm and

logical manner

• Responsible for personnel management, sales, marketing, merchandising, accounting, and

company inventory for all stores

Tel-Access Communication Consultants, Buffalo NY (March 2000 – October 2003)

Owner

• Supervised all aspect of retail and B2B cellular sales, inventory, reporting, shipping and personnel

management

• Exceeded over 120% of quotes in 8 consecutive months

• Maintained customer satisfaction and built on new and existing accounts

• Closely tracked and adhered to budgets

• Managed store’s personnel, budget, and operations

• Worked with web and marketing teams for website

EDUCATION

• Sales Training and Marketing Seminar- Rochester Institute of Technology, Rochester, NY

• Dimensions of Professional Selling- Carew International, Buffalo, NY

• Accelerated Performance Enhancement Sales Training- Nextel Communication,

Buffalo,NY

SKILLS

Training, Management, customer service, accounting excellent communication and research

skills-adept with Microsoft word, excel, outlook, PowerPoint, and QuickBooks

Certified to operate forklift, order picker and other power equipment

COMMUNITY

Board of Directors- Carnegie Scranton Recreation Association (CSRA)

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