Project Manager

James D. Leasure Page *

James D. Leasure

**** ****** *****, ********, **** 43204 614-***-**** **@**********.***

Professional Summary

An accomplished, quality-conscious professional with over 13 years of project experience focusing on analysis,

requirements gathering and solution delivery. Proven track record in business systems development,

requirements documentation and data analysis with a reputation as organized and deadline focused.

Leverages creative thinking to deliver the best possible business process and technological solutions to the

customer. Experienced and comfortable interfacing with various business levels including internal, external and

international. In demand technical lead consistently sought out by colleagues’ to participate on their project

teams.

Professional Experience

Chase, Columbus, Ohio

Enterprise Systems/Deposits – Business Analyst 2013 to Present

Mortgage Banking IT - Business Analyst 2009 to 2013

Well-rounded Business Analyst/Project Manager on over 25 software system projects including

high priority projects such as SCRA, Chain of Title and Enterprise Releases. Working on multiple

projects simultaneously, I collaborate with my business partners to analyze needs, define and

gather requirements and design software solutions. I am experienced in all aspects of project

execution including coordinating development, writing and tracking script execution in Quality

Center/ALM as well as defect resolution all with an eye toward assuring high project quality.

Team member on largest Enterprise Systems release in 2013 assigned 8 requirements,

responsible for all analysis, documentation and testing. While working on this release I

was also a team member of a smaller release that was incorporated into the rollout of the

new target deposit system infrastructure, which included updating the technology from

mainframe to web based. In addition, I was assigned additional validation tasks to assure

a smooth launch of the critical update and I also worked to partially automate a very

manual task that not only reduced time spent completing the task, but also reduced the

possibility of human error.

Key member of triage team sent to assist with out of control process for Chain of Title by

delivering a suite of reports, including an over 120 point Executive Dashboard, as well as

suggesting process improvements. This project required travel to out-of state site for 7

weeks straight, with the team continuing to work on the project for an additional 4

months from a ‘War Room’ once back at the home office.

Owned and managed requirements, development and testing of 6 iterative enhancement

cycles of the SCRA Remediation application within less than 5 months. This application

was used by over 200 analysts to review and capture data from military service records

associated with over 60,000 mortgages.

Responsible for managing the migration of data from EPIC 1 to EPIC 2 as well as bringing

in several non-EPIC groups as new users. Created data flow, project plan, data dictionary

and worked closely with development team to map data from multiple sources

Championed the adoption of iRise Simulation software as standard in the Automation

Team, piloted the application for the group, demonstrated iRise potential to management

gaining approval for use team wide, in addition to mentoring team members in best

practices.

America Online, Columbus, Ohio 2001 to 2008

Project Analyst

Project Lead on over 20 projects, providing analysis, testing and deployment services on infrastructure, front-

end, back-end and web software systems. Required strong time management skills to effectively manage

multiple projects at different development stages while participating in all project phases, with a heavy reliance

on analysis. Highly sought after subject matter expert to business and third party partners alike.

James D. Leasure Page 3

Successfully managed project to overhaul ordering system through system development life

cycle (SDLC), which provided addition capacity, increased stability and addressed security concerns.

Acted as operations project lead for eight successful product launches, participated in all

project phases, defined operational system requirements, supported build, testing and deployment

schedules.

Responsible for estimating operations level of effort using appropriate resources including

project scope, previous project work and templates, to be rolled up into the project budget.

Managed procurement of new hardware including justification, installation and configuration.

Identified potential operational project risks and developed corresponding mitigation steps.

Created “as is” diagrams of all ordering processes and systems architecture and presented to

companywide audiences.

Created weekly system performance reports and presented these metrics to director level

audience explaining all anomalies and responding to action items.

Facilitated weekly project meetings and conference call between various groups including

operations, development and the business.

Supported change management process including validating and approving all release

documentation before application installs.

Reviewed all system requirements, design and support documentation providing feedback

during planning sessions.

Supported business by providing data mining and analysis services delivering appropriate

reporting all within tight deadlines.

Subject matter expert on multiple applications frequently sought out by both business and

development colleagues to advise on critical decisions.

Coordinated efforts to investigate, identify and address complex data and system issues

between provisioning, billing and ordering systems.

CompuServe Inc., Columbus, Ohio 1999 to 2001

NOC Analyst

Primary point of contact for executive escalation issues for broadband systems ticket queue. First level support

for all monitored systems for the CompuServe 2000 and CompuServe Classic services, including trouble

shooting of hardware, software and network issues.

Coordinated NOC ownership of broadband escalation queue including training over 30 NOC

staff, created training materials and supporting process documentation. This effort resulted in a

reduction of unresolved tickets by 83% in less than two weeks.

Worked with a wide variety of third party partners, both domestic and international, on data and

connectivity issues.

Provided first level problem resolution including escalation of issues as needed, incident

tracking, facilitating conference calls and driving resolution.

Created extensive failure recovery documentation used NOC wide.

James D. Leasure Page 4

Summary of Technical Skills

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Microsoft Project, Visio, Quality Center/ALM, iRise

Studio, Toad, BEA Weblogic Server/Integration 8.1/9.1, Jboss, Apache, Tomcat, Windows, Unix, RedHat Linux,

SQL, JAVA, HTML, XML, Nagios, Sybase, Embarcadero DB Artisan, Remedy, Primavera Teamplay, Jasc Paint

Shop Pro

Awards and Affiliations

Loan Administration Wall of Fame, February 2010

Loan Administration Wall of Fame, 4th Quarter 2010

Certified Associate in Project Management (CAPM), 2009

AOL Business Technologies Raise The Bar Team Award, 2006

AOL IC and Operations Making a Difference Team Award, 2006

AOL Operations Individual Spot Award, 2005

AOL Business Technologies Raise The Bar Team Award, 2005

AOL Operations Individual Spot Award, 2005

Education

Associate in Applied Science in Business Computer Programming

Pitt Community College, Greenville, NC

Member Gamma Beta Phi Honor Society

Training

iRise Experienced and Mentoring – iRise, Columbus Ohio

Business Analyst Boot Camp – ASPE Technology, Columbus Ohio

Apache/Tomcat – ProTech, Columbus, OH

Software Development Life Cycle – In-House Training

Weblogic Server 8.1/9.1 System Administration – BEA, Columbus, OH/ Dulles, VA

Operations Development Life Cycle – In-House Training

Core Services Process Models for Change Management – In-House Training

JBoss Administration – RedHat, Dulles, VA

Release/Change Management – In-House Training

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