Customer Service Manager

G. William Ramirez

*** ******** ****

Birmingham, AL 35226

205-***-**** Home; 205-***-**** Cell

acb4rz@r.postjobfree.com

Skills

. 24 years of management/supervisor experience; sales training, and

account management skills coupled with the ability to coordinate

overlapping, complex projects and technical aptitude.

. Computer skills include Microsoft Word, Excel, and Power Point.

. SAP computer systems expert and trainer.

. Participated and lead improvement projects using 5 S, lean supply and

Kaizen improvement methodology.

. Reduced obsolete parts inventory by $ 2,000,000. Investigating

another $3.5 million possible obsolete inventory.

. Fluent in Spanish.

. While responsible for materials management, negotiated tank car

pricing and back haul deliveries of raw materials, which saved Ashland

$155K per year.

. Supervised compliance with regulatory and industry standard agencies

such as OSHA, EPA, DOT, Air Pollution Control, and CMA.

. ISO 9000 and ISO 1400-1certification internal auditor

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Work Experience

Nemak USA / Warehouse Manager

Sylacauga, AL

June 2012 to Present

. Manage the receiving storage and distribution of $15.5 million in spare

parts to maintain two engine block manufacturing operations.

. Supervised personnel executing procedures to receive inventory,

effectively store and deliver on time to reduce equipment down time.

. Reduced over $2,000,000 of surplus inventory while maintaining

excellent service to the equipment

. Started to build a repaired part testing laboratory to save over

$100,000 in down time due to poorly repaired parts.

. Supported the facility's parts inventory utilizing SAP Management

System.

Ashland Inc. / Nexeo Solutions 1992 to 2012

Facility Manager, Global Logistics

ASHLAND Inc /NEXEO SOLUTIONS LLC (Formerly Ashland Inc.)

Birmingham, AL

March 1992- March 2012

. Directed all staffing, equipment and property maintenance to meet

Nexeo Solutions standards.

. Managed the Quality Control program to ensure material quality and ISO

certification standards are met.

. Initiated, coordinated and supervised capital projects to make

equipment and property improvements for the facility.

. Managed the facility's compliance with all federal, state and local

regulations.

. Trained and supported the staff for 10 facilities in the southeast in

the effective use of SAP Management Systems.

. Provided support to 10 facilities in the southeast while transitioning

from Ashland to Nexeo Solutions

. Managed all administrative, operations, materials management and

customer service functions of a facility with combined sales of $40M

per year.

. Coordinated production efforts and supervised line and staff

employees within a distribution facility with an operating budget of

$1.4M.

. Responsible for training personnel and providing support while

transitioning to SAP for over 12 facilities in US, Canada and Europe

. Supervised personnel executing procedures for billing, invoice

tracking and tracing, customer service and purchasing.

. Implemented inventory management strategies that maintained inventory

turns at 93%.

. Directed production scheduling, purchasing and distribution of

chemicals for 2 distribution centers.

. Coordinated the consolidation of 5 Ashland Chemical divisions in the

country of Mexico.

. Managed multiple construction and renovation projects at the Ashland

Chemical distribution centers in Nashville and Birmingham.

Branch Operations Manager, Nashville Distribution, 1989-1992

UNOCAL CHEMICALS CO. (Purchased by Ashland Inc. March 1992),

Nashville, TN

September 1989 to March 1992

. Managed and coordinated all phases of operations and raw material

purchasing for the distribution center.

. Developed and implemented preventative maintenance of process and

delivery equipment in order to meet company objectives.

. Supervised 18 award winning truck drivers and operations personnel.

. Developed analytical methodology for quality assurance laboratories in

manufacturing and distribution environments.

. Developed and implemented hazardous waste reduction procedures, which

saved $176K per year in disposal costs.

Region Technical Manager, Southeast Region

UNOCAL CHEMICALS CO. (Purchased by Ashland Inc. March 1992),

Atlanta, GA

September 1986 to September 1989

. Established, maintained and trained personnel for 7 distribution

centers for the Southern Region; trained sales and technical personnel

in product properties.

. Established and implemented strategies to counteract product threats from

competition.

. Maintained the regulatory compliance and managed the hazardous waste

disposal for all the southern region facilities.

. Provided technical support to marketing and to customers, for the

southeastern facilities.

EDUCATION

Bachelor of Science in Chemistry

Bachelor of Science in Business Administration

Kennesaw State University. Kennesaw Georgia. 1984

References

Provided upon request[pic]

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